3 of 3 Service Management Jobs in Worcester

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

fast-growing, international group of companies established over 15 years ago. We are looking for an experienced and people-focused Head of Customer Service to lead our Group s customer service and operations team on a 12-month fixed-term contract . You will oversee … days in the office is required Contract: Full-Time, 12-month Fixed-Term Contract (Maternity Cover) Working hours: 8:30am - 5.00pm Key Responsibilities: Customer Service/Operations: Lead, motivate, and support the Customer Service team, fostering a positive, customer-first culture. Set clear objectives and performance standards, conducting ...

application issues Delivering system upgrades, releases and configuration changes Working with third-party software providers and internal stakeholders Assisting with application integrations and data management Contributing to continuous improvement initiatives across the applications estate Producing technical documentation and sharing best practice Ensuring systems remain secure, reliable … speak with people who have experience of: Supporting enterprise or line-of-business applications SQL and database querying APIs and systems integration IT Service Management tools (Jira, Helix, ServiceNow or similar) Application configuration and troubleshooting Strong communication skills and a customer-focused approach What's on offer? Excellent ...