1 to 25 of 59 Customer Engagement Jobs in Worcestershire

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

We're looking for an experienced Customer Success Lead to join our fast-growing Business Development team. Occupation Hybrid Tenure Permanent/Full-Time Location Belfast/UK Salary Competitive About us Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and … Skills and Experience The ideal candidate should have a strong client focus and have worked as part of a team leveraging data-driven insights, customer engagement tactics, and strategies to act as the voice of the customer internally advocating for their needs and ensuring that the training … programs align with their goals. They should also demonstrate a self-starter, creative approach, proactively identifying opportunities to optimize customer experiences, designing innovative solutions, and driving continuous improvement. Proven experience (2-4 years) in a Customer Success or Account Management role. A technology or training background would be More ❯

Candidates must be based in England (Midlands or South) The Opportunity You will play a pivotal role in delivering business-critical Microsoft Dynamics 365 Customer Engagement (CE) solutions across a portfolio of projects based in the Midlands and London. This is a client-facing position where strong documentation … outcomes. Stay up to date with the latest Microsoft technologies, particularly within the Power Platform. About You Proven experience delivering Microsoft Dynamics 365 CE (Customer Engagement) solutions. Comfortable working across the full software development lifecycle, within Agile or Waterfall frameworks. Excellent documentation skills – examples will be requested at More ❯

free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. … and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

Senior Manager for Knowledge Centers and Services and other Knowledge Service Owners to ensure a seamless and consistent approach to high-quality technical output, customer service and operational management of the services Engage with internal and external clients and key stakeholders to proactively capture the 'voice of the customer … other line management needs of the Knowledge teams as required Knowledge & Expertise: Maintain and continually develop subject matter expertise with high levels of practical customer engagement and customer service delivery, be actively aware of developments internally and within the market on Information product management services, new practices … business solutions for information product management services, including services, teams, processes, and solutions Operational Efficiencies, Quality and Risk Mitigation: Manage service-related issues and customer feedback to maintain quality assurance and minimize business impact and risk, escalating any challenges promptly where appropriate Leverage GenAI tools to enhance productivity, drive More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Were also an award-winning employer reflecting how … requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and … Ability to define and demonstrate experience with non-functional requirements. Testing: Experience working with testing strategies and tools for Power Platform and D365 solutions. Customer Engagement: Excellent communication skills with the ability to liaise directly with customers to gather and refine requirements. SC Clearance Eligibility: Eligible for SC More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … as R&D, sales and marketing teams to ensure our products meet market demands, support revenue generation, and align with business objectives. Through frequent engagement with customers and collaboration with their product team, you will prioritise product investments that increase the value we deliver to our clients, enhance our … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

growth objectives. You will oversee a team of 30 sales professionals managing a $80M Annual Recurring Revenue (ARR) target across multiple territories, verticals, and customer segments. This role would suit a true VP/SVP sales leader. As a key member of the executive leadership team, you will define … and execute the EMEA sales strategy, foster strong customer relationships, and drive a culture of high performance, accountability, and collaboration. This role offers the opportunity to shape the future of our business in a dynamic and growing region while making a significant impact on company-wide success. Key Responsibilities … professionals, including regional leaders, account executives, and pre-sales experts. • Establish a culture of accountability, performance excellence, and continuous development through mentoring and coaching. Customer Engagement: • Build and maintain relationships with key clients and strategic partners, acting as a trusted advisor to drive customer success and satisfaction. More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident … communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments More ❯

Microsoft Dynamics 365 solutions across their business. Role Overview: You’ll play a critical role in the ongoing development and optimisation of Dynamics 365 Customer Engagement applications. This role combines stakeholder engagement, requirements gathering, and hands-on configuration across the D365 platform. Location: Remote-first role, with … and translate requirements into system solutions Configure and customise D365 CE to meet business needs Deliver end-to-end implementation across Sales, Marketing, and Customer Service modules Support change management and user training across the business Provide ongoing system support and optimisation Key Requirements: Proven experience delivering end-to More ❯

years of experience as a Functional Consultant or Business Analyst in ERP or CRM environments Understanding of Microsoft Dynamics 365 (Finance & Operations, Business Central, Customer Engagement, etc.) preferred Strong business process knowledge in one or more areas: Finance, Supply Chain, Sales, Customer Service, Manufacturing Excellent communication and More ❯

Location: Contract Type: Category: Date: Description We're looking for an experienced Customer Success Lead to join our fast-growing Business Development team. Occupation Hybrid Tenure Permanent/Full-Time Location Belfast/UK Salary Competitive About us Neueda is a leading provider of technical and professional learning solutions … Skills and Experience The ideal candidate should have a strong client focus and have worked as part of a team leveraging data-driven insights, customer engagement tactics, and strategies to act as the voice of the customer internally advocating for their needs and ensuring that the training … programs align with their goals. They should also demonstrate a self-starter, creative approach, proactively identifying opportunities to optimize customer experiences, designing innovative solutions, and driving continuous improvement. Proven experience (2-4 years) in a Customer Success or Account Management role. A technology or training background would be More ❯

collaboration with a Client Executive on (an) existing client(s) to position, develop, and sell solutions that meet Client(s) business requirements and drive customer outcomes. The Business Developer will evangelize the Orange SVPs, Strategy, and Vision both to internal and external stakeholders. They will, when relevant, align and … opportunities Where applicable, closely collaborate with the European Sales Development Representatives (SDRs) to drive specific Outbound Lead generation campaigns Qualify and develop opportunities: Gather customer/business requirements and assess competitive landscape Set Commercial strategy to maximize chances to win or qualify out early in the process Engage with … relevant customer stakeholders and/or in collaboration with Client Executive Develop solutions with customer and partners in collaboration with Solution Leads and/or Experts. Lead and own the creation of proposals: Co-ordinate and steer the bid team to the winning design defined disruptive and agile More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI, Power … with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development and delivery best practices. Skills & Experience Required … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

this position, you will shape high-impact digital strategies and lead the design of end-to-end solutions that harness Power Platform, Dynamics 365 Customer Engagement suite and Microsoft’s cloud technologies. You’ll engage with senior stakeholders, contribute to solution governance forums, and play a pivotal role … in programme assurance. Your Responsibilities Spearhead architecture and design efforts across Dynamics 365 modules including Sales, Customer Service, and Marketing. Guide customisation and integration efforts using a blend of in-product configuration, advanced scripting, and cloud-native services. Utilise automation and integration technologies such as Logic Apps, Power Automate More ❯

new and innovative solutions that enhance our M3 Industry CloudSuite offering and improve our competitive advantage across the industries we serve This is a customer-faci ng role where strong presentation skills are critical, in everything from virtual meetings, customer meetings to the ability to present to a … live audience. You will represent Infor at user groups, customer meetings, and industry even t s to explain solution, our roadmap and direction but also to understand customer needs, challenges, and emerging market trends. Key Responsibilities Own and define the product innovation strategy and technical adoption for specific … technologies (e.g., AI, Machine Learning, IoT) into our Infor M3 Industry CloudSuites. Identify opportunities for new solutions that leverage cutting-edge technology to address customer business challenges. Engage directly with customers to gather feedback, understand pain points, and uncover innovation opportunities. Deliver compelling presentations and product visions to user More ❯

with customers and driving the development of their cyber security roadmap. As a Cyber Security Pre-Sales Consultant, you will be responsible for: Leading customer-facing technical engagements. Develop and articulate cyber security solutions that address customer challenges. Own the development and evolution of the cyber security services … roadmap, ensuring alignment with customer objectives and industry trends. Work with the customer to understand technical capabilities to ensure solutions align with security challenges and business objectives. Technical Requirements: Hands-on experience with security technologies such as SIEM, EDR, SOAR, vulnerability, threat intelligence etc. Experience in pre-sales … solution consulting, or technical advisory roles Proactive mindset and strong customer engagement skills Please apply or contact Olivia at Olivia@ecsrp.co.uk/016765645407 to discuss in further detail. More ❯

Customer Success Manager – PropTech SaaS Location: London (Hybrid: 2 days in-office, 3 days remote) Salary: £45,000 - £50,000 Join a Leading PropTech Innovator! Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance … to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager , you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success. What You’ll … Be Doing: Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform. Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive. Drive Retention & Growth – Identify opportunities to expand More ❯

company policies at all times Continually striving for self-improvement and forward suggestions to improve the efficiency of the services provided Deliver an exceptional customer experience through all channels including email, telephone, social channels and face-to-face Ensuring quality housekeeping and efficient set up in office WHAT WERE … LOOKING FOR Strong Attention to Detail Proactive and ability to Work Without Supervision Excellent Time Management Skills Exceptional Communication and Customer Service Skills Technical Skills Including Proficiency With Microsoft Office Programs Strong Prioritisation and Organisation Skills Ability to Handle Confidential Information Strong Record Keeping Skills; Presentation Skills Energetic and … and better ways of measuring social media activity Analyse competitor activity Recommend improvements to increase performance Set targets to increase brand awareness and increase customer engagement Educate other staff on the use of social media and promote its use within the company Encourage collaboration across teams and departments More ❯