3 of 3 Customer Insight Jobs in Worcestershire

business to scale. This includes the business and operational support systems (BSS/OSS), the API and integration layer and data architecture that supports customer activation, service assurance, billing, field operations and wholesale enablement. The role ensures all platforms are scalable, modular and interoperable, enabling seamless workflows between commercial … aligned with network growth, service models and business strategy. API & Systems Integration • Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. • Define API standards, governance, security and lifecycle control. • Drive workflow automation to reduce manual provisioning and service handling. ...

aligned with network growth, service models and business strategy. API & Systems Integration Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. Define API standards, governance, security and lifecycle control. Drive workflow automation to reduce manual provisioning and service handling. … enterprise data model and data governance framework. Lead development and scaling of the data platform (warehouse/lake). Ensure high-quality data supports customer insight, service assurance, capacity analytics and commercial reporting. BSS/OSS Operational Design Define and refine core business and service workflows (activation, inventory ...

performance and campaign results. Provide admin support for marketing activities, including webinars, events, PPC, PR, and partner initiatives. Assist with market research and contribute customer insights to help improve Dolphin products and services. Develop strong knowledge of customer needs and Dolphin software solutions, contributing insights to support continuous ...