5 of 5 SLA Jobs in Worcestershire

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage 'Tickets ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's click apply for full job details ...

succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce … support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's. With a strong emphasis on diversity, equity, and inclusion, our client is committed to fostering a positive and collaborative working culture. Key Responsibilities: Coordinate … Client/Server, Linux environments, and SQL Server (desirable). Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs). Experience working in SLA-driven environments and handling multiple priorities. Skills & Aptitudes: Strong technical troubleshooting skills. Good understanding of Office 365 and general computer literacy. Ability to work methodically ...