3 of 3 Service Management Jobs in Worcestershire

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to … all service management principles On site visits as required, for both scheduled work, project and break-fix jobs Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Acting as a mentor to junior team members Security First approach working with Cyber More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯