2 of 2 Service Management Jobs in Worcestershire

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

and replacing client hardware, including desktops, laptops, and peripherals. Troubleshooting system and network problems, diagnosing and resolving technical faults efficiently. Logging all issues, updates, and resolutions accurately in the service management database. Supporting colleagues and senior engineers on larger technical projects and client visits. Youll be fully supported by experienced IT professionals while working towards your qualification through More ❯