Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Servicemanagement team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯
upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and servicemanagement frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯
Malvern, Worcestershire, Great Malvern, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and servicemanagement frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯
