2 of 2 Support Analyst Jobs in Worcestershire

Junior IT Support Analyst - Broadway - £26,000 - £28,000 My client is looking for a highly motivated and enthusiastic Junior IT Support Analyst to join their growing IT team. In this role, you'll be the first point of contact for technical issues, while receiving hands-on training and support to develop your skills. Key … Responsibilities: Be original contact point for any IT queries Escalate issues where needed Setup and configure Laptops, Desktops and Accounts Support Hardware & Software Diagnose Hardware and Software Issues Requirements Strong interest in IT Support Keen interest to train and learn Degree or previous experience in IT or related field Knowledge of Windows or macOS, Office 365 and basic More ❯

Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just “support” and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused team. … insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you’ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. … Creating and maintaining support documentation and user manuals. What we’re looking for Experience in application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work autonomously and prioritise More ❯