Lab Product Owner - Relationship Management
- Location
- Birmingham, England, United Kingdom
scale.You'll play a central role in the evolution of customer relationship management capabilities, ensuring that innovation, data-driven decision making and emerging AI technologies are applied responsibly to improve colleague and customer experiences.**What you'll be doing*** Define and lead the vision, strategy and roadmap … experience of this would be really useful*** Experience delivering CRM transformation using market-leading CRM platforms.* Experience applying Generative AI, Agentic AI or data-led decision making to improve operational or customer outcomes.* Experience working within agile delivery environments and partnering closely with engineering teams.**This ...