Customer Service Transformation Consultant
- Hiring Organisation
- Hays
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel, Knowledge, Flow, reporting and AI capabilities. Strong analytical skills with the ability to interrogate operational data and identify improvement opportunities. Practical understanding of automation and AI within customer service environments. Excellent ...