Head of Customer Support - B2B SaaS / Technology
- Hiring Organisation
- Data Careers
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
Hybrid and remote working Salary: £80,000 - £90,000 (+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support … Operations. Ensure customer feedback and support data influence product priorities and commercial decisions. Communicate service performance, risks and improvement plans clearly to senior stakeholders. Skills and Experience Required Significant experience leading a customer support or service-management function within a B2B environment . A strong background in B2B SaaS ...