D365 CE Contact Centre Consultant
- Hiring Organisation
- Amtis Professional Ltd
- Location
- West London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
deliver smoother customer journeys. Oversee and coordinate the configuration and optimisation of Teams Telephony to support reliable, unified communications across the organisation. Leverage Azure Communication Services to support modernised call handling and customer interaction approaches. Work collaboratively with cross-functional colleagues, contributing expertise and steering solution direction rather than … center setting, ideally in a senior or lead analyst or consultant capacity. Solid understanding of omnichannel contact centre technologies and Teams Telephony. Familiarity with Azure Communication Services and how it can support customer engagement functions. Confident with the Power Platform, particularly in environments where automation and workflow optimisation ...