Real Time Coordinator
- Hiring Organisation
- Lendable
- Location
- London, United Kingdom
- Salary
- £ 70 K
machine learning and AI to make machines do the heavy liftingThis role can be based out of either our London or Chatham offices.Role OverviewDrive back office performance by monitoring case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule … intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday reporting, providing back office stakeholders with actionable insights on performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back ...