Base Retention Specialist (VOXI)
- Hiring Organisation
- VodafoneThree
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
where some of our best ideas are brought to life. What you'll do The Retention Specialist leads VOXI retention strategies to reduce churn and enhance customer loyalty. This role focuses on developing innovative retention concepts, leveraging analytics, and ensuring operational excellence in campaign execution to support Vodafone … customer-first vision and sustainable growth. Lead VOXI retention strategy and define initiatives and KPIs to minimise churn. Develop roadmap for churn reduction and retention improvement initiatives. Collaborate with Digital and Channel teams to implement retention strategies and track performance. Identify and drive opportunities for retention improvement, acting ...