1 to 25 of 36 Remote Customer Analyst Jobs

we want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

As a member of the Customer Insight Analytics team, you’ll be responsible for interrogating complex customer level datasets to produce meaningful analysis using Data Science tools and techniques. Analytics within the team range from product/channel specific requests to Board level metrics. Meaningful insights cannot be created in isolation and require collaboration across the Customer Strategy, Insights & Propositions (CSI&P) team, bringing together research, analytics and external insights. In addition, supporting cohesion across the organisation is critical to embedding our new customer strategy and ensuring customer need is always front of mind. This is an exciting opportunity to join the Customer Strategy, Insights & Propositions team within the Customer, Brand & Engagement … function. Our purpose is to develop rich customer insight to drive the segmented customer strategy and design and deliver compelling propositions to support all our customers. At the heart of the customer strategy are our 17 million customers, who are at the forefront of every decision we make as a business. Every role, no matter its accountabilities More ❯

As a member of the Customer Insight Analytics team, you’ll be responsible for interrogating complex customer level datasets to produce meaningful analysis using Data Science tools and techniques. Analytics within the team range from product/channel specific requests to Board level metrics. Meaningful insights cannot be created in isolation and require collaboration across the Customer Strategy, Insights & Propositions (CSI&P) team, bringing together research, analytics and external insights. In addition, supporting cohesion across the organisation is critical to embedding our new customer strategy and ensuring customer need is always front of mind. This is an exciting opportunity to join the Customer Strategy, Insights & Propositions team within the Customer, Brand & Engagement … function. Our purpose is to develop rich customer insight to drive the segmented customer strategy and design and deliver compelling propositions to support all our customers. At the heart of the customer strategy are our 17 million customers, who are at the forefront of every decision we make as a business. Every role, no matter its accountabilities More ❯

Customer Service Data Analyst At Bellrock, we harness technology to enhance our customers' experience, providing advanced building systems and peace of mind. We are a technology-led, people-driven company that values our employees and aims to help them succeed. The Property Services Data Analyst plays a critical role in analyzing operational and service delivery data related … meaningful insights. How will you be the change? We believe every role is vital in providing peace of mind for our customers and driving our business forward. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms. Develop and maintain dashboards, scorecards, and KPI reports for stakeholders and … models for asset management and lifecycle planning. Present findings to senior leadership and clients clearly and effectively. What does it take? If you're ready to contribute as a Customer Service Data Analyst, you should have: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel (advanced), Power BI, or similar tools. Knowledge of CAFM systems like Concept More ❯

Join to apply for the Customer-Focused Data Analyst role at Renault Trucks . Competitive Salary And Annual Company Bonus Location: Warwick (Hybrid working, 60% in the office) Ready to drive real impact in a company that keeps the world moving? At Renault Trucks UK, we don’t just build trucks — we create solutions that shape the future … of transport. Our commitment to innovation, sustainability, and exceptional customer service keeps us ahead of the game. Now we are looking for a data-driven individual to join our Customer Advanced Solutions team and help our customers get the very best from their Renault Trucks Fleet. As a Customer-Focused Data Analyst, you’ll transform data … customers to improve efficiency and maximise the value of their Renault Trucks fleet. By producing interactive reports, dashboards, and performance analyses, you will play a vital role in strengthening customer loyalty and driving continuous improvement. What We Offer At Renault Trucks Pension scheme: Matched up to 5% of your salary, including death in service cover. Medical Insurance: Medical insurance More ❯

Senior Global Customer Analyst - 12 months FTC Location: London, United Kingdom; Stockholm, Sweden Job Reference: 450ff71a2545 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description As part of a global team, our Customer Analysts deliver analytically driven customer insights to stakeholders across countries to inform strategic and investment decisions. Using internal and external customer data, you will generate insights to help the company understand consumers, increase engagement, and improve sales and customer experience. Responsibilities Lead analytical projects such as NPS driver analysis, financial impact analysis, personalization, and segmentation. Create ongoing customer behavior insights to support decision-making. Utilize customer data including booking, digital, demographic, NPS, feedback, and engagement data. Apply … analytical techniques to generate insights and translate them into actionable business stories. Collaborate with CX and CRM teams, leveraging your understanding of customer feedback metrics and statistical techniques. Engage with senior stakeholders across various business areas. Requirements Significant experience in analytical roles, with knowledge of CX, Marketing, CRM preferred. Proficiency in SQL, Python, R, or similar programming languages. Knowledge More ❯

We are looking for a Customer Operations Analyst to join our Service Delivery team. Reporting to the Head of Service Delivery, this role is ideal for someone with 1st/2nd line consulting or shared services experience who wants to develop their expertise in a SaaS environment. You’ll be responsible for owning customer queries end-to … end, troubleshooting technical issues, and improving internal support processes in a demanding, fast paced-environment. Working closely with our development, product, and customer success teams, you'll play a key role in delivering a world-class customer experience. What You’ll Do: Own and resolve customer issues logged via our support desk, troubleshooting independently or collaborating with … ensuring all relevant details are captured, correct priorities are assigned, and updates are communicated effectively. Monitor and maintain SLAs and KPIs , ensuring timely resolution of queries while delivering exceptional customer service. Identify trends in customer issues , proactively suggesting process improvements to reduce recurring problems. Communicate technical issues clearly to both customers and internal stakeholders, translating complex information into More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected Role Overview We're on the hunt for a highly experienced and strategic Customer Touchpoint Insight Analyst to lead our customer experience (CX) initiatives across multiple channels and group Operating Companies (OPCOS). This role is all about transforming how our … customers interact with us by using data-driven insights. Think Voice of the Customer (VoC), Cost of Poor Quality (CoPQ), Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) – you'll be diving deep into these metrics to understand customer behaviour and their ever-evolving "critical to quality" (CTQ) needs. If you’re More ❯

Senior Customer Services Analyst (Viator) Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst (Viator) 17 hours ago Be among the first 25 applicants Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore—everything from simple tours to extreme adventures (and all the niche, interesting … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

on your account? Experienced that heart stopping moment , the feeling in the pit of your stomach when you see unexpected activity on your statement? NatWest Group are looking for customer focused and self-motivated individuals to join their Southend team in the fight to protect customers like you and your family from financial harm. You can make a difference … be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff … leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to More ❯

Senior Customer Insights Analyst (Viator) Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst (Viator) 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Customer Insights Analyst (Viator) role at Viator Senior Customer Insights Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as wells operational efficiencies within our Customer Service department. The … Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be instrumental in ensuring our customers receive exceptional support and success with our products. You will manage first-line customer … to facilitate a smooth user experience. This role requires curiosity, excellent problem-solving skills, and the ability to communicate effectively across various channels including phone, email, and webchat. Our customer support team is composed of friendly and skilled professionals dedicated to ensuring that every customer's needs are met with enthusiasm. Typical Responsibilities Include: Providing outstanding first-line … support to resolve customer inquiries and issues via calls, webchat, and emails. Identifying potential risks and communicating them to relevant internal teams. Ensuring that customer queries and complaints are resolved in accordance with service level agreements (SLAs). Maintaining thorough and accurate records of customer interactions. Consistently representing the company values during customer engagements. Assisting in More ❯

range Direct message the job poster from 3Search Tommaso Lucentini Tommaso Lucentini is an Influencer Scaling Analytics & Insight Teams @3Search | LinkedIn Top Voice | Recruitment Marketing & Employer Branding Senior Insights Analyst - Retail Salary: Up to £60,000 + bonus Location: West London (Hybrid – 3 days in office) Our client is a globally recognised luxury retailer, renowned for its blend of … heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting. The Senior Insights Analyst will … with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions Use SQL (BigQuery) and Python to deliver insights and forecast scenarios using offline and online customer data Present data-driven recommendations using PowerPoint and Excel, no dashboarding, just clear commercial storytelling Mentor junior analysts and contribute to a team culture of learning, experimentation, and impact More ❯

no weekends or bank holidays!) Fantastic development opportunities Rapidly growing tech company An opportunity to make a real difference in the world of education! About the Role As a Customer Success Analyst at Arbor Education, you will be an essential part of delivering exceptional service and support to our users. Your primary responsibility will be to resolve customer … approach and keen problem-solving skills will ensure that our users receive timely and accurate assistance. You will join a collaborative, enthusiastic team that is dedicated to enhancing the customer experience and driving success for schools across the country. Key Responsibilities: Provide excellent first-line support by addressing customer inquiries across calls, webchat, and emails. Identify potential risks … and communicate relevant information to internal teams. Ensure resolution of customer queries and complaints within agreed service level agreements (SLAs). Maintain accurate records of customer interactions and keep documentation up-to-date. Represent and uphold the company values in all customer engagements. Contribute to the creation of FAQs and other online resources for customers. Strive to More ❯

and challenges facing them and providing recommendations as well as analysis. Degree in a numeric subject i.e. Computer Science, Maths, Physics etc 2-4 years' experience working in a customer insight team in a large, data-rich industry Highly competent in SQL, experience in SAS desired Well developed problem-solving ability with a proven track record Accurate, persistent with More ❯

Data Analyst – Customer Engagement (Hybrid, London) | Starling Bank Are you passionate about leveraging data to drive customer engagement and business growth? Starling Bank is looking for a talented Data Analyst – Customer Engagement to join our London-based team in a hybrid working environment. In this dynamic role, you’ll play a key part in shaping … the future of our customer experience through data-driven insights and advanced analytics. We’re seeking a results-oriented analyst with strong technical expertise in SQL and Python, and a solid background in statistical analysis, data modelling, and problem-solving. Your work will directly influence decision-making across our customer engagement strategies, enabling us to deliver more … personalised and impactful customer experiences. If you’re ready to make a real difference at one of the UK’s leading digital banks, apply now to join Starling Bank and help us transform how data powers customer engagement. About the Role We have a Hybrid approach to working here at Starling – our preference is that you’re located More ❯

Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision making … and increase ROI. Client Details Leading UK financial services company Description Leading UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and … analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per month onsite in Nottingham Key Responsibilities: Analyse and interpret data from More ❯

IntaPeople: STEM Recruitment IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard an IT Customer Service Analyst to enhance the team’s current processes. Responsibilities: You will be responsible for overseeing customer support tickets, including response time, allocation, and conclusion. You will monitor and ensure that all ticket queues are … ensure that tickets are prioritized. You will proactively review and analyze statistics reporting areas of concern. About You: You will ideally have a solid background in an administrative/customer service position. You will have solid problem-solving skills and attention to detail. You will have experience using an IT service management tool or a ticketing system. You will More ❯

Social network you want to login/join with: Senior Customer Insights Analyst, slough col-narrow-left Client: 3Search Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Senior Insights Analyst - Retail Salary: Up to £60,000 + bonus … Location: West London (Hybrid – 3 days in office) ? About Our Client Our client is a globally recognised luxury retailer, renowned for its blend of heritage, innovation, and customer-centric strategy. Within the Loyalty & CRM function, data is not a support function but it is the strategic engine driving smarter decisions, personalised campaigns, and meaningful customer engagement. The team … culture is ambitious, supportive, and iterative. Everyone is encouraged to experiment, test ideas, and push analytics beyond reporting. ? The Senior Insights Analyst will Own CRM and campaign insight projects from brief to delivery, working across loyalty, personalisation, and reward programmes Partner with marketing, CRM and loyalty teams to scope, model, and recommend commercially sound actions Use SQL (BigQuery) and More ❯

Senior Customer Insights Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to … projects are delivered to the strategic needs and objectives. What you’ll bring to the team: Experience: 7+ years' experience in an analytical role (ideal backgrounds include: a similar Analyst role at a web company, ideally with experience working on Operational Analytics, a data-based consulting role, or other data strategy type positions). Education: Bachelor's Degree in More ❯

joining a new, exciting, and fast-moving Insight & Analytics team within the Group Acquisition & Analytics department. Our primary role is to improve the understanding, measurement, and optimisation of new customer acquisition through digital marketing. As Senior Customer Analyst, you will promote the voice of the customer, always considering how our projects and initiatives impact the customer … looking for a data and analytics superstar with a proven track record of applying those skills effectively in digital marketing. What skills do we look for in our Senior Customer Analysts Excellent analytical skills, from ascertaining and sourcing relevant datasets, to building an analytical process, and ultimately delivering findings in written form or presentation. High proficiency of how to … discipline. Ideal additional skills: Able to navigate a large, multinational organisation, with a view to maximise collaboration, minimise duplication, and improve practices wherever possible. Machine learning including application to customer segmentation. Experience building data pipelines. Although this is not an Engineering role, a working knowledge of the formal pipeline process is valuable. Familiar with sourcing and processing Google Reviews More ❯

Social network you want to login/join with: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. … This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for … a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear More ❯

Social network you want to login/join with: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. … This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Contract Insight Analyst - £450/day | 7-Month Contract | ASAP Start Location: Hybrid (1 day/week in London office) Industry: Global Sportswear Brand My client is hiring for … a Contract Insight Analyst to support a global sportswear brand in delivering data-driven insights for brand and marketing campaigns. This is a key role within the customer and brand team, ideal for someone who can blend data expertise with commercial understanding and effective storytelling. What You'll Do: Build and manage Power BI dashboards to deliver clear More ❯