Remote Customer Experience Cloud & AI SME
- Hiring Organisation
- Maxaccelerate
- Location
- Wrexham, Wales, UK
maximize AI-driven self-service portals . Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities . 5. Data Intelligence & AI Performance Optimization Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements. Continuously monitor AI agent performance … customer engagement metrics to optimize processes. Ensure compliance with data security, privacy, and ethical AI practices . 6. AI & Innovation Strategy Stay ahead of emerging AI and Experience Cloud trends , ensuring cutting-edge solutions. Work with internal teams to align AI automation with business and customer service objectives ...