1 to 25 of 118 Incident Management Jobs with Hybrid or WFH Options

Commvault, Veeam, and Zerto for replication and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications more »

Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … join them during an exciting period of transformation. You’ll oversee the operational aspects of IT services with a particular focus on incident management. You’ll be responsible for leading and managing the processes, teams, and technologies that ensure effective incident resolution, the delivery of high-quality IT … ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of more »

Tenable Nessus Vulnerability Management Scanning Engineer GlobalLogic have a new role for an Vulnerability Management Scanning Enginee r with Tenable Nessus expertise. This role is working INSIDE IR35 for an initial 6 months and will be a Hybrid working pattern, 2 days per week onsite at either Cheshire … or Glasgow offices. Any Banking or financial services experience would be an advantage. The core skill is Tenable Nessus Vulnerability Management, and we are looking for someone who can be responsible for maintaining the Tenable product suite and ensure meeting scanning coverage across the organisation .The ideal candidatehas the … following skills and expertise: years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability more »

using your varied technology skills to support, maintain and manage a range of diverse technologies. The Infrastructure Systems team are responsible for the lifecycle management of compute and storage platforms that underpin our highly demanding products and services. The global environment is varied and complex, incorporating bare metal, virtualised … improving the day-to-day operational efficiency and predictability of our systems. You will work on cross-functional infrastructure solutions, helping with business continuity management exercises, problem investigations, incident resolution and system builds, whilst striving for continuous improvement. You will have the opportunity to upskill in current technologies … for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Previous experience in a support based role, supporting an incident management function and knowledge of ITIL. Linux (preferably Red Hat derivatives) or Windows system administration. Experience in the use of virtual infrastructures, including more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you will be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … of a team across multiple systems. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Experienced in finance transformation projects/programmes where you are implementing systems more »

on business-critical Oracle databases Carry out Oracle RMAN backup processes and restarting failed backups Help with the writing of automation scripts for all management tasks using Linux Carry out patching of the system based on latest installed database versions Skills & Experience Advanced user experience and knowledge of Oracle … experience PowerShell scripting experience Confident user of Linux and Windows based servers/operating systems Confident in performing RMAN backups ITIL Foundation Trained desirable Incident management experience Excellent communication skills on all senior levels Flexible with out of hours working when required Due to the high number of more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve more »

suppliers and partners when making technology-related decisions. Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. You may be called upon to support the delivery of major Infrastructure Improvement Programmes, where the Senior Infrastructure Manager more »

Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

service availability, able to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Major incident management What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »

our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are assigned … to the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve … Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels. Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records. Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities more »

National Security consultancy on a permanent basis! You will be working within a secure military environment with other skilled engineers. This will primarily involve incident management on the clients' live system, on FAS App incidents that have been escalated from level 1/2 resources that are often more »

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. more »

changing environment and ability to communicate this to all technical and non-technical colleagues. A solid understanding of SAP Solution Manager relating to Release Management & Incident Management. Strong interpersonal, written and oral communication skills and ability to work within a team-oriented, collaborative environment. Creativity and lateral thinking more »

offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize … of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Cyber Incident Management Analyst to support this critical customer mission. Responsibilities: - Managing reported incidents by providing a single point of service for incident customer organizations throughout the incident life cycle of a high priority incident - Correlating incident data to identify specific trends in reported incidents - Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.) - Performing Computer Network Defense incident triage to include determining scope, urgency, and more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

security and IT operations. Your expertise will be crucial in managing application, infrastructure, and network security, ensuring a proactive approach is taken to the management of vulnerabilities. This is a brand-new position within my client's IT division. This will provide you with the opportunity to introduce a … responsibilities will include: - Creating and implementing security solutions across on-premises and cloud platforms. - Vigilant monitoring of security systems for potential threats and efficient incident management. - Establishing technical standards aligned with corporate security policies and regulatory compliance. - Conducting thorough vulnerability assessments and driving effective remediation strategies. - Engaging in security more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

Production environment. Collaborating with key stakeholders, the candidate must evaluate, challenge, and devise solutions for automating new or existing processes, as well as manage incident support and resolution. An enthusiasm for automation and its potential to transform our business is essential. Key Responsibilities: Assist the team in developing and … deployment is successful. Take responsibility for the integrity of the Production environment, maintain solution and governance documentation. Adherence to agreed SLAs for termination and incident management. Act as an owner of all Production audits. Have oversight and leadership of offshore Process Controller team, including daily stand ups and regular more »

celebrate an inclusive culture and offer hybrid working. About the Role We have a new opportunity within Protection and Resilience as Head of Cyber Incident Management , this is a key role within the Operational Resilience Team, where you'll be responsible for ensuring the organisation's ability to … respond effectively to disruptions directly to our organisation or the supplier chain relating to a cyber event. You'll ensure that appropriate cyber related incident and crisis management playbooks exist and are maintained, whilst continually improving the approach to cyber crisis and incident management across AZH … including taking the lead on playbook execution for specific crises or incidents. Working closely with the Head of Business Continuity Management and the Crisis and Incident Manager to ensure that the design and execution of a multi-year test plan covers key cyber aspects and proactively assesses and more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

possible as part of continuous improvement to the support function Configuring monitoring and logging software ( Datadog preferably ) on all resources of the application service Incident management Produce wiki or other relevant documentation to enhance in-house knowledge base Maintain working relationship with business teams and business management … Jenkins) Exposure to Postgres would be beneficial but not essential Ability to communicate clearly and concisely to IT and business teams and to senior management more »

that can offer you a role with great technical exposure and opportunities to further your skills and career. Key Responsibilities: ** Provide technical support and incident management for systems and networks ** Manage Data Centre environments and Cloud Infrastructure ** Ensure all technology is fully secured and operational at all times more »