9 of 9 Remote Remedy ITSM Jobs

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate … fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and … system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support More ❯

be able to manage your own stress and that of the team and be able to keep projects on track despite any setbacks. Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy. Experience owning the overall client More ❯

IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation … and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance … service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL More ❯

framework . Manage system configuration, data setup, and issue resolution . Track and manage incidents and requests via ITCS Remedy or similar ITSM tools. Work with vendors and internal teams to ensure service levels (SLAs) are met . ? System Enhancements & Development Collaborate with Product Owners & Business Analysts More ❯

in leadership or managerial positions. Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management. Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy). Proven ability to manage services and teams in complex, matrixed environments. Confident stakeholder manager, capable of More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

onboarding related tasks Supporting Telco LZ services EC2, Cloud Networking, Security, Docker and Kubernetes etc. Monitoring LZ services, health, availabilities, CloudWatch etc. Following all ITSM processes through UTS and later through Helix and Incident/Change/Onboarding trackers Support to root cause analysis in case of incidents Following … TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE? AWS Cloud Infrastructure, EKS AWS Administrations AWS Cloud Services AWS Control Tower CloudFormation, AWS Outpost Terraform ITSM process knowledge AWS DevOps Linux Telco Application understanding (Nokia Core Network) WHAT ARE WE LOOKING FOR? At least 5 years of experience in a … for efficiency Experience with AWS CloudWatch and FinOps Telco Knowledge specially on Core Telecom devices Incident Handling & ITIL process understanding Knowledge of BMC Remedy (In Telefonica they call it UTS), Later knowledge of BMC Helix Knowledge of Netcool application (No development experience, Knowledge on how to use it More ❯