101 to 125 of 161 Service Management Jobs with Hybrid or WFH Options

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic configuration and 2+ years resource management and/or large-scale project management 4+ years of experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders … sets, procedure workflows, case/log configuration, medication administration record, flowsheets, protocols, patient monitoring, imaging workflows, lab workflows, and discharge workflows 2+ years of management/leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation … Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint Preferred Qualifications: Certification in Service Management, Project Management, or Business Analysis Ambulatory experience and certifications are preferred in addition to the certifications listed above Run Epic implementation installs, and familiar with running workgroups and Orion All employees working more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

Lead will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module. The Epic Manager will help create and foster a culture of diversity … and inclusion within a new and growing service line for Optum. The Epic Manager must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as … combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration 2+ years resource (people) management Experience configuring and supporting provider, nursing and ancillary workflows including clinical notes, orders, order sets, procedure workflows, case/log configuration, medication administration record more »

framework and ER strategy. Your role will involve providing expert advice and guidance on all people-related matters, ensuring a consistent and effective case management approach. You will handle low to medium complexity ER cases, including disciplinary, grievance, absence, and performance-related issues, ensuring they are managed swiftly and … and legal requirements. * Collaborate with the ER team to review, develop, and update HR policies and procedures. * Deliver training and coaching sessions on people management, employee relations best practices, employment law, and HR policies. * Support senior ER colleagues in their initiatives and proactively manage your development in relevant areas. … ensuring GDPR compliance. * Work with the Payroll and Project Manager to ensure pay-related ER situations are documented and processed correctly. * Use and interpret management information to identify case trends/issues and share insights with the People Department and managers. * Contribute to employee engagement initiatives and provide feedback more »

IT Service Manager - Digital and Technology (Local Authority) Location: BS1 6AL, Hybrid (2 days office-based) Start Date: ASAP Contract Duration: 3+ months Working Hours: Monday - Friday, 08:30am - 05:00pm, 37 hours per week Pay Rate: £500 - £550 per day (PAYE) About the Role: We are seeking an … experienced IT Service Manager to join a Local Authority based in Bristol. Reporting to the Head of Digital, Data and Operations, you will ensure that the digital and technology services meet business needs and agreed service levels. As the client-side lead for the Authority's main ICT … contract and other digital and technology service providers, you will ensure that all staff have the right technology and services to perform their roles effectively. Key Responsibilities: Oversee and manage digital and technology services to meet business requirements. Serve as the client-side lead for the Authority's main more »

studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems. - Carry out data transformation … requirements. - Provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Service Delivery Manager. - Provide second line support for the organisation's information systems, troubleshooting problems as reported via the Service Desk, carrying out problem … information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. - Work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisation's business requirements. more »

working. The technology division is undergoing significant investment and they're recruiting a Solution Architect/System Architect to take ownership of a specialist service and the Solutions are Applications focused around CRM/GIS/Asset Management/Logistics/Field Worker Systems. The Role: - Steering the … of projects/technologies, there's a preference for you to have experience in 1 or more of the following: - CRM/Customer Relationship Management - Field Service Management/Field Worker Solutions - Asset Management - Geographical Information Systems/Logistics/GIS more »

best work no matter their location. About the Role: The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important … are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are … following the Incident Management process every time - "if it's not in the ticket, it didn't happen". Maintain ticket Q so all tickets include a daily update, never have tickets older than 2 weeks old that do not have a full plan of action to move to more »

Field Engineer to join a service operations team . This would suit someone who is flexible on working arrangements. Someone who likes travelling, being out and about and happy with client interaction. The role is supporting an office in Reading, Stoke On Trent and customer sites. Some work will … taking ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales, timely update of the company’s Service Management ticketing system, carry out all maintenance tasks for on-site services as detailed in contracted service management plan, maintain those … ICT services in line with the company’s product set and customer requirements. Assisting in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. This would ideally suit someone who has worked in a managed services environment previously. Working to build, test more »

Job summary Are you self-driven, have excellent organisational, management and communication skills and are interested in a role that can make a real difference? Then this could be the perfect opportunity for you! The Senior Service Delivery Manager (SSDM) is responsible for the successful day to day … management of allocated services and will support the Head of H&CS. The holder of this post will provide direction and leadership to the H&CS management team, understanding the strategic view of the service and working closely with other teams and departments such as Customer Operations … and the schemes within H&CS are effectively delivered. The post holder will be proactive and is required to drive continuous improvements in the service, embedding themselves fully in the transformation work for H&CS, utilising specialist knowledge and data analytics to drive the schemes forward, considering political and more »

Exchange, Skype, WSUS, PKI, and MS Office elements. Produce and review low-level design artefacts. Support system testing activities. Resolve issues in collaboration with Service Management. Essential Skills and Experience: Proficient in the installation, configuration, maintenance, administration, and support of Windows Server OS (Windows Server 2012R2 and 2019) in … complex Active Directory and MS Exchange environments, preferably secure. Skilled in MS Windows client configuration and support (Windows 10/11). Familiarity with service management tooling and ITIL. Must hold a valid Security Clearance (SC). Proficient in MS Office Suite. Desirable Skills and Experience: Experience in … supporting live services, incident investigations, problem management, change management, and defect management. CentOS/RedHat experience is a plus. Microsoft MCSE Qualification or equivalent Apply now for immediate consideration. more »

technology services. Working collaboratively with business areas and delivery, architecture, software engineering and user-centred design colleagues you will lead the definition of specific service architectures to meet the needs of the organisation and its users. You will design cloud native, service-based solutions in line with government … solutions. can communicate IT architecture through a variety of artefacts, techniques, and tools. have knowledge and experience across architecture, strategy, delivery, software engineering and service management domains. have experience of defining transitional architectures using cloud native design approaches and technologies. use objective evidence, the input of others, and more »

Category Manager 3 month Rolling Contract Inside IR35 Solihull based - Hybrid Key Skills required: Previous experience working in a sourcing, buying, commercial or contract management role, preferably in the IT category. Understanding of IT contracts - SAAS/IAAS/Cloud Hosting/Azure or AWS. This position requires expertise … in contract management, specifically in dealing with IT contracts, service reviews, and service management. An understanding of SAP, or equivalent ERP system. Legal knowledge of supply contracts, and the ability to negotiate and agree terms & conditions. A collaborative team player with good influencing skills. Sound commercial acumen … products/services. Manage supply risk and implement corrective actions. Contribute to targeted savings and handle contract or supplier-related issues. Develop and maintain service review regimes for suppliers/partners. Support changes to contracts and new contract introductions. Drive performance improvement plans for Partners & Suppliers. Manage escalations, remediation more »

Job summary Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system. The role is based in Ellesmere Port with some remote working as part … ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse. About us CWP provides health and care … ideally A level or equivalent Graduate level, MCSE or equivalent level of knowledge Evidence of continuous personal and professional development Understanding of an ITIL service management framework and application to multiple organisations ECDL qualified Knowledge and Expertise Essential Minimum 1 years experience of first line technical support or more »

We are looking for a Service Transition Manager for one of our public sector clients. Rate: up to £550 per day Duration: 9 Months Inside IR35 Location: Hybrid, London, mostly remote As a Service Transition Manager you will have: User focus - Understands users and can identify who they … approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the … technical knowledge in project or programme activities. Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing more »

future development of the digital platform and products. Day to day, you will lead the work to develop and refine requirements for platform and service enhancements, delivering innovative solutions and ensuring live services are managed securely and cost-effectively. Key Objectives and Responsibilities: Leadership: Own service design for … platform Contribute to strategic decisions and collaborative culture Improve agile practices and customer-focused design Roadmap Delivery: Lead technology vision and roadmap delivery Project management of platform enhancements and legacy transitions Plan and prioritize resources effectively Manage third-party services and contractors Service Management: Set and manage more »