51 to 75 of 161 Service Management Jobs with Hybrid or WFH Options

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … metric data across the whole Met Office estate, whether the source is on premise, built in the Cloud or consumed as Software as a Service and a consistent method of alerting our 24x7 support teams to issues within systems and services, through a single 'pane of glass', reducing the … range of services. To support the Met Office developer/support community, providing help and guidance on how to integrate new systems into our service portfolio and helping troubleshoot/fix problems with existing integrations. You will be joining this busy team, as we continue to exploit Cloud based more »

to join their team on a hybrid basis based in Mansfield. This role will see you assist in providing a comprehensive, customer focused procurement service, ensuring that best value for money is achieved. You will also manage procurement systems and information. Produce management reports, returns and ensure that … access Procurement Data & System Assurance Maintain catalogue and category structure System Administration including review of system change requests for roles and work closely with service management team to ensure changes are action-ed promptly Produce monthly governance reports and escalate any exception findings Ensure the BCP/DR more »

execution of planned objectives To be successful in this role you have: Knowledge of and experience with IT architecture methodologies and processes (eg TOGAF), service management methods and processes (ITIL) and agile (SCRUM, SAFe) Proven track record in road mapping, technical architecture design, solution definition, project management/execution, change/risk management Strong expertise with Splunk (minimum 8 years) Splunk Architect Certification Experience with infrastructure monitoring and event management tools Experience with acting between business & IT service organization, can be persuasive when required. Experience with automated deployment and CI/CD is more »

time contract to be based remotely from home. The suitable experts will be required to assist with a new implementation of the CSM (Customer Service management) and ITSM module into ServiceNow and to integrate the system with other bespoke IT systems at our client. The suitable experts will … need to be experienced in design, build and hands on implementation of both CSM and ITSM in Service now too as well as communication with Global teams. The ideal candidate should be fluent English speakers. We are excited to hear back from you. Modis International Ltd acts as an more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

team of application support specialists, always looking to build capability within the team. Demonstrable experience of leading a team acting as part of a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Experience of a risk management and a risk-based … approach to service management. Strong relationship building, influencing, and negotiating skills with Suppliers, Internal IT and wider Business stakeholders. Ability to collaborate with staff at all levels to work either as part of a team or independently as required by the task at hand. Excellent management knowledge and … skills (Example: delegation, influencing, coaching, performance, conflict management). Demonstrable strategic thinking. In depth technical experience working in application development, lifecycle and support operations. Hands on ability to lead, coach, support and delegate technical experience to a team of application support specialists, always looking to build capability within the more »

Ability to travel on an ad hoc basis to other sites (public transport commutable) Understands the value of discipline and process for delivering repeatable service Able to prioritise workloads and working to strict deadlines Great written and verbal communication skills Within this role you will act as a key … person for escalation of technical queries from the service desk and will assist in resolving customer incidents which may involve the use of diagnostics and service management tracking tools. Reporting to the Head of Infrastructure, you’ll also be: Respond in a timely manner to queries and more »

problem-solving skills with the ability to propose innovative solutions Strong working knowledge of databases, SQL queries and data analysis tools. Experience with IT service management frameworks such as ITIL. Experience with business process modelling tools and techniques. This is an excellent opportunity to join a growing function more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and more »

solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

to-market services available to the market today, integrating sophisticated software, trading and structuring and optimizing exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent … sets up for further growth, we are looking for an Infrastructure Operations Analyst to join our Infrastructure team and be responsible for operational improvements, service oversight & change and infrastructure stability. You will work closely on delivering projects, changes, stability and resilience on a proactive basis. You'll also work … of Centrica Energy. Centrica Energy Infra are currently in the planning stages of a transformational program of change involving Active Directory migrations, Support and Service reworking, and Global operational realignment with satellite offices. The successful candidate will be asked to help plan and implement this change as well as more »

UKAEAs employment policy framework, the Employee Relations strategy and for providing advice and guidance on all people-related matters and ensuring a consistent case management approach. The team are the subject matter experts on employee relations and policy. You'll be responsible, along with the ER Specialist, for delivering … an ER service in all areas across the employee lifecycle, such as disciplinary, grievance, probation, performance, long term sick leave etc. ensuring that ER support and advice is delivered in line with policy, best practice and legislative requirements to mitigate risk and escalation. You will also be responsible for … ensuring they align with current legislation and business needs. - Write, develop and deliver bite-size training and coaching sessions on topics relating to people management and employee relations best practice, employment law, and HR policies to ensure consistent application across the organisation. Qualifications - Significant HR experience and/or more »

Hybrid working available - salary £30,000 - 12 Month FTC Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach … Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »

+ Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances … into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical more »

Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach … Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL) would be an advantage. Disaster Recover, Replication and Recovery. Storage technologies: SAN, Fibre Channel Switches etc. IaaS and … Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

About The Role Service Operations Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £48,290 and £63,394 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment … our world. Join us. You will have management of SEAs Intelligent Transport Systems Support Service Portfolio. This will include the organisation and management of reactive and contractual services. In this role you will be responsible for the commercial, customer and service management for our ROADflow … Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. You will be a key influencer within our ITS Division, developing, maintaining more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … adhering to our security policies and corporate standards for safe operation. As a Software Asset Manager (SaaS), you are part of the IT Asset Management team which is responsible for managing the inventory and lifecycle of a range of IT assets, with a focus on hardware, software, and software … licenses which are recorded in the Configuration Management Database (CMDb). Our purpose is to ensure that all Met Office IT assets are accurately identified, recorded, and tracked throughout their entire lifecycle from procurement through to disposal Your key duties With a specific focus on a set of productivity more »

substantive transformation. This will include investigating and resolving complex IT issues, overseeing the implementation of complex IS projects and improvement in the quality of management information available to users, at the same time as ensuring effective and reliable business as usual IS services. The post-holder will have a … solid background in the management of Information Services and information governance, and will need to be committed to keeping up-to-date with developments and advances that are likely to be of benefit to the Charity. The Head of IT will develop and maintain effective relationships within the various … to implement the IS strategy, taking appropriate actions where necessary. Take ownership for decision-making on key areas such as IS Support, selection and management of suppliers, Staff training and development, and performance management. Proactively identify and propose opportunities for using IS to enhance operations, processes, knowledge-sharing/ more »

Location: Bristol, UK Join our UK Team who are committed to a Mission!.. The Role: We are in search of a Supply Chain Management, IT Solution Architect to join our Supply Chain team. You will be responsible for architecting and designing an IT solution using commercial fleet management, supply chain management, ERP, business intelligence, web portal and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project functional and non-functional requirements identified for a UK MOD fleet management programme. What will I be doing … The Supply Chain Management IT Solution Architect will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and technical designs. You will be required to more »

the Alten Group in early 2022. Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service. Ensure the team understand infrastructure and system characteristics, and create visions of customer … with team members Support the development of junior colleagues by modelling desirable behaviours Provide regular technical architecture landscape updates, status, and development information to management Ensure alignment of Managed Service capabilities to the overarching business strategy, enterprise architectural design and support organisational Leads in the development and achievement … and alignment to business strategy across various products/services Become a reliable and trusted technical point of contact for customers' senior technical and management staff Manage direct reports as per organisation structure Maintain clear contextual understanding and knowledge of technologies which underpin the customer technical landscapes and their more »

basis. This would be a 6 month contract, hybrid with two days a week on site in London and inside IR35. Skills Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills … Strong problem-solving skills Excellent relationship management skills Excellent written, oral communication and presentation skills Languages: C#, Visual Basic .NET, C++, SQL & SSIS, PowerShell Working knowledge: Azure... more - We are currently on the lookout for a Senior Support Engineer on a contract basis. This would be a 6 month … contract, hybrid with two days a week on site in London and inside IR35. Skills Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Enhanced collaboration and communication skills Strong problem-solving skills Excellent relationship management more »