5 of 5 Remote Service Support Manager Jobs

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and … passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are always available, secure, and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team … s, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be More ❯

operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against service level agreements,coordinating with other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and … lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues. Oversee daily operations and the overall performance of the support team, monitoring key metrics such as response times … resolution rates, and customer satisfaction. Produce and analyse reports on service performance, identifying trends and areas that need attention. Proactively manage risks related to support services and take actions to mitigate any potential service disruptions. Collaborate with vendors to escalate and resolve issues that require external assistance. To support relevant projects across the business More ❯

Operations Manager Finance & Support Services Dartington, Totnes Working Hours: 37.5 hours per week, 52 weeks per year, ideally 08.30-16.30 Monday-Friday Salary: £40,657.50 - £45,922.50 per annum Are you a skilled operations professional with a background in finance? We have a brand-new opportunity at Lifeworks Charity, for an Operations Manager (Finance … goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity. What we're looking for: You'll be a motivated and experienced professional who … to contribute to a vital cause, we would love to hear from you. We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect: - A Real Living Wage - A starting entitlement of 33 days holiday - A fully funded DBS check and update service More ❯

performance, disciplinary, individual training, development plans, appraisals, etc. 2. Evidence of an understanding of Azure/DevOps - experience of deployment/configuration via pipelines. Release and deploy management alongside service monitoring and support of infrastructure & products. 3. Previous experience of managing a team of Azure Infrastructure Engineering and DBAs who are responsible for monitoring, alerting, and database … should have enough tech knowledge around infrastructure and database areas to manage the team of DBAs & Engineers. Further experience to be successful in this role but not necessary: IT Service Delivery and/or Support Management background Experience of service with internally produced software applications/products rather than large enterprise/corporate technology. With an … understanding of the wider Software production process inc. testing, QA, implementation, infosec, service & maintenance etc. ITIL v3 or above Benefits: 25 days' holiday + Bank Holidays + Christmas shutdown. Flexible working and genuine investment in your development. 35-hour week. Excellent pension (6% - 11.5% employer contribution). Enhanced family leave and more More ❯