1 of 1 Service Management Jobs in Wotton-under-Edge

Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work … develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience ...