9 of 9 Customer Service Jobs in York

business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll … be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and … up to date. Spotting ways to improve processes and enhance the customer experience. What we’re looking for: Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn’t have to More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email, aiming … the same day. Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves. Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. Educate new and existing clients on the product via video calls and conferences. Once fully trained … assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Previous customer service experience (minimum 2 years preferred) A team player who can handle support tickets and troubleshoot first line issues. Strong and clear communication More ❯

be amazing to hear from you! We have a fantastic opportunity for a Digital Apprentice to join the Hospice's Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospice's cloud first environment. This is a permanent, full-time position working 37.5 hours per week … Apprenticeship within IT. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills. Our ideal candidates will have: A keen interest in IT and a willingness to learn and develop new skills Good customer service and organisation skills … and action the installation of new and existing hardware and software. 3. Support and maintain the Hospices cloud environment. 4. Assist with software upgrades with assistance from our Managed Service Provider (MSP) where appropriate. 5. Assist with ensuring colleagues have access to all systems that are required. 6. Telephony work with colleagues and providers to ensure theyre set up More ❯

bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … the role: Deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical … friendly, supportive team culture where learning is encouraged • The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform Essential Requirements: • Strong commitment to customer service and clear communication • Solid Linux sysadmin knowledge (server management, troubleshooting) • Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker • Python scripting experience (or strong willingness to learn More ❯

automation and workflow. Your input will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Essential Requirements: Strong commitment to customer service and clear communication Solid Linux sysadmin knowledge (server management, troubleshooting) Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker Python scripting experience (or strong willingness to learn More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email, aiming More ❯