5 of 5 Service Delivery Jobs in York

through new technologies and ways of working. A strong technical understanding is key, as you'll help interpret solution designs, contribute to testing, and support smooth transitions from project delivery to live service. You'll also be responsible for creating and maintaining high-quality documentation-translating business needs into clear, actionable specifications. This role plays a vital part in … supporting ITIL-aligned service design, validation, and continuous improvement across LNER. Within this role you'll also be involved in; Working closely with business stakeholders to identify improvement opportunities and ensure IT systems are fit for purpose, aligned with business goals, and used effectively. Gathering, document, and analyse business requirements, supporting all phases of project delivery-from conception … improvement. Supporting cross-functional collaboration with teams such as Digital and contribute to the development of project frameworks and methodologies. Maintaining relevant competencies, including contingency capabilities, to support consistent service delivery during disruption. What you'llneed: Proven experience in a Business Analyst role, with strong skills in requirements gathering, running workshops, and producing both functional and non-functional More ❯

make us LNER. Are you on board? We're looking for a proactive and customer-focused Atlassian Administrator to join our busy team supporting the Atlassian environment, including Jira Service Management. In this role, you'll take ownership of the day-to-day administration, configuration, and optimisation of the platform-ensuring it effectively supports collaboration, service delivery … opportunities for process enhancements within IT and the wider business. Support resilience and development by maintaining secondary competencies, following safe working practices, and participating in ongoing learning to ensure service continuity during disruptions. What you'llneed: Hands-on experience in the development, configuration, and administration of Atlassian products, including Jira Service Management, Jira, Confluence, Atlas, and Atlassian Guard. … ITIL Foundation certification or equivalent service management qualification desirable. Strong interpersonal and communication skills, with the ability to engage confidently at all levels and deliver excellent customer-facing support. Organised and methodical, with strong analytical and problem-solving abilities and a track record of delivering in complex, fast-paced environments. Self-motivated and adaptable, with the flexibility to embrace More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

and maintain a pipeline of new opportunities Conduct site visits, client meetings, and prepare tenders Deliver presentations and negotiate deals to close sales Collaborate with internal teams to ensure service delivery excellence Meet and exceed monthly sales targets Requirements: Minimum 5 years' experience in B2B sales Experience in security or facilities management preferred Strong communication and negotiation skills More ❯

First Aid, Community Education, and Community Fundraising . Additionally, you'll help develop our offerings for young people. Responsibilities Lead a team of Volunteer Leaders to drive excellence in service delivery. Develop an inclusive and diverse volunteering experience for both new and existing volunteers. Navigate through change to build a bigger and better St John Ambulance. What You Can More ❯