Customer Support Specialist
- Location
- York, United Kingdom
Join our team and play a key role in helping our clients succeed with RotaCloud! As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer … long-standing customers across live chat, email, phone, and video channels, including participation in webinars and virtual training sessions as needed. - Taking ownership of customer issues from initial contact to resolution, ensuring they maximise their experience with RotaCloud. - Reaching out to current customers via phone or video call ...