days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third-party suppliers … producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring … reports deliver actionable insights into service performance, compliance, and improvement opportunities. Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and More ❯
Unipart employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. Unipart is a supply chain performanceimprovement partner. We design, make, move and improve components in our customers' supply chains, keeping their operations and assets moving and working better for longer. Through our commitment to continuously driving operational efficiencies, we … improve performance - saving time, cost and carbon. We are seeking an enthusiastic and experienced Systems & Strategy Manager to work at our Doncaster site. Main Purpose of the Role Lead the SIOP Systems and Strategy Team to deliver effective systems, processes, and strategies that drive inventory performance and product availability. Provide expert technical support for process analysis, KPI reporting … meet evolving business needs. Partner with the Forecast and Inventory Manager to implement initiatives that meet internal and external SLAs. Champion ERP and forecasting system enhancements to support continuous improvement and integration. Manages a small team of Analysts. Acts as subject matter expert on planning system and inventory management principles. Spread Of Skills & Analysis Required The role requires strong More ❯
relationships. Coaching and Mentorship: Provide ongoing support, guidance, and training to Territory Sales Managers to enhance their sales capabilities and product knowledge. Develop and implement coaching plans to drive performanceimprovement on AVS and achieve sales objectives. Act as an AVS mentor to help the sales team identify and capitalise on new opportunities within the commercial sector. Collaboration … Provide feedback to product development and marketing teams to help refine product offerings and create effective promotional strategies. Reporting and Analysis: Prepare regular reports on business development activities, sales performance, and market trends for senior management. Monitor and analyse sales data to identify areas of improvement and develop corrective action plans. Track and report on the progress of More ❯
Manager to lead the development, implementation, and evaluation of training programs across the organization. The ideal candidate will have a strong background in instructional design, adult learning principles, and performance improvement. This role is crucial to fostering a culture of continuous learning and ensuring that employees have the knowledge and skills to succeed. Key Responsibilities: · Develop and implement comprehensive … process, compliance, technical, soft skills, and leadership training programs. · Conduct training needs assessments to identify skills or knowledge gaps and recommend targeted interventions. · Evaluate training effectiveness through assessments, feedback, performance metrics, and ROI analysis. · Process documentation and training course design. · Collaborate with department heads to tailor training programs to functional requirements and performance goals. · Select and manage relationships More ❯
ensuring partner satisfaction. Key Responsibilities Account Growth Achieve and exceed growth targets and KPIs. Identify upsell, cross-sell, and innovation opportunities within existing accounts. Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain … product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over … year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered More ❯
ensuring partner satisfaction. Key Responsibilities Account Growth Achieve and exceed growth targets and KPIs. Identify upsell, cross-sell, and innovation opportunities within existing accounts. Produce accurate forecasts for account performance and revenue projections. Leverage strong partner relationships to support wider business development initiatives. Client Success & Retention Act as the primary point of contact for strategic accounts. Develop and maintain … product and marketing strategies. Contribute to internal knowledge sharing on client success, sales, and account management best practices. Work closely with finance and analytics teams to improve reporting and performance insights. Experience : Account management ideally from the SaaS environment. Skills & Attributes: Strong stakeholder engagement skills, including experience working with senior decision-makers. Results-Oriented: Focused on delivering year-over … year performance improvement. Project Management: Skilled in creating and executing structured account plans. Relationship Builder: Develops deep, trusted partnerships. Collaborative: Acts as an internal advocate for clients across departments. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be More ❯
documentation that support and enhance departmental output Provide guidance to team members and help develop systems and processes that ensure consistency Undertake project-specific tasks as required Contribute to performanceimprovement by setting and responding to objectives and initiatives Suggest and implement ideas for improvement across workflows and outputs Actively participate in team meetings, discussions, and activities More ❯