17 of 17 Service Design Jobs in Yorkshire

Are you an experienced Service Designer looking for your next opportunity to make a difference? Do you want to work in a team where Service Design is more than just Blueprinting? A team that knows that UX design and Service Design work as partners but are not the same thing? Somewhere you can really … make a difference? We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really understand the value end to end … service design can bring. In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services. Along with some fantastic benefits and a culture that's focussed on our customers and colleagues, you will be a part of a collaborative and inclusive team. This More ❯

within the UK Rate: £650 per day IR35: In scope Duration: 4 month initial contract + possible extension The request is to appoint a User Researcher to support the service design of departmental HR services in alignment with user-centred design principles and government service standards.You will map user journeys and record pain points which will … be used to inform service design decisions. It is anticipated that you will conduct user interviews and usability testing with a representative cross-section of internal staff.The project aims to improve the effectiveness, usability and accessibility of HR services for users. This phase will increase existing functionality, including additional functionality for contingent workers, onboarding of additional HR query … types to create a broader HR Query Service, expanding from just Resourcing queries, and HR Demand Management, including creating common demand design management capability Sought:A senior user researcher that is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services. At this role level, you will: Have been More ❯

Service Designer Location: Halifax - 2 days per week on-site Contract: 6 months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer … with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

Senior UX Designer ££64,000 GBP Hybrid WORKING Location: Leeds, Yorkshire and the Humber - United Kingdom Type: Permanent A leading digital consultancy is seeking experienced Senior UX Design Consultants to join its growing user-centred design practice. This is an excellent opportunity for accomplished UX professionals ready to step into a leadership role-advising clients, guiding cross-functional … are intuitive, accessible, and aligned with user needs. Working closely with user researchers, product managers, and developers in Agile environments, the UX consultant uses research insights to inform interaction design, champion inclusive design principles, and lead the delivery of user-focused solutions. This position suits someone who brings not only advanced UX design expertise but also a … strong consultancy mindset, capable of mentoring others, influencing stakeholders, and navigating complex challenges. Key Responsibilities Lead multidisciplinary Agile teams to design user-centred services that address real user needs Apply inclusive design principles and accessibility best practices to create intuitive digital experiences Provide expert consultancy to clients on solving complex service challenges through UX and human-centred More ❯

will benefit millions of customers? We have an exciting opportunity to join our team delivering a huge digital transformation project. Here at YBS we have an established team of design professionals supporting YBS' transformation journey. We are driving the direction of our UCD practice with a real focus on inclusive design. We are expanding our team to support continued … future of our digital services by working collaboratively to come up with innovative ways to meet customer needs and solve business problems. You will Utilise your UX and UI design skills at all stages of the design process, including ideation, prototyping and UI design Work closely with User Research, Service Design and Content Design … channels Carry out usability testing and other forms of validation to improve and iterate your designs Contribute towards our creative culture by helping to drive awareness and understanding of design throughout YBS About you You'll already have experience and a proven track record of designing engaging digital experiences that meet the needs of the people that use them. More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

Were Hiring! Principal IT Service Delivery Manager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every consumer in … the UK. We have an exciting opportunity for a Principal IT Service Delivery Manager to join the Evri IT team. Your Mission As our Principal IT Service Delivery Manager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our services are reliable … technology supports our people and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

that will influence a response Ability to manage others to meet deadlines and deliver quality work using a matrix approach to management An appreciation and knowledge of the Government Service Standard What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits: Contributory pension … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … To be comfortable leading multidisciplinary teams of various configurations and sizes Experience of providing internal delivery reporting Knowledge and experience of collaboration and project management tools Understand user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of More ❯

You'll also be responsible for creating and maintaining high-quality documentation-translating business needs into clear, actionable specifications. This role plays a vital part in supporting ITIL-aligned service design, validation, and continuous improvement across LNER. Within this role you'll also be involved in; Working closely with business stakeholders to identify improvement opportunities and ensure IT … analyse business requirements, supporting all phases of project delivery-from conception to implementation-while ensuring outcomes are delivered on time, to budget, and to quality standards. Contributing to the design and enhancement of business IT systems, collaborating with architects and developers to ensure solutions are implemented effectively. Translating business needs into clear documentation, including business cases, process maps, requirements … improvement. Supporting cross-functional collaboration with teams such as Digital and contribute to the development of project frameworks and methodologies. Maintaining relevant competencies, including contingency capabilities, to support consistent service delivery during disruption. What you'llneed: Proven experience in a Business Analyst role, with strong skills in requirements gathering, running workshops, and producing both functional and non-functional documentation. More ❯

for an experienced Digital Performance Analyst to join a product delivery team on an exciting public sector project. In this interim role, you'll work closely with stakeholders to design and implement performance measurement frameworks that track user needs, KPIs, and service goals. You'll use your analytical expertise to turn raw data into actionable insights, guiding improvements … role sits at the heart of delivery, where strategy, research, and data come together to drive better outcomes for users. What You'll Do Collaborate with multidisciplinary teams to design and embed performance frameworks (KPIs/OKRs) Analyse and interpret data to deliver evidence-based recommendations Use tools like Google Analytics, Splunk, and Google Data Studio to visualise service … Studio Confident designing and implementing performance frameworks (KPIs/OKRs) for digital services Skilled in user-focused data analysis, with the ability to draw insights from user behaviour and service usage Proficiency in SQL and comfortable working with large datasets Experience producing compelling data visualisations and performance dashboards Ability to work collaboratively and communicate effectively with both technical and More ❯

Senior Service Designer Multiple Locations UK Wide £57,000 - £64,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at … least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

for sure as they have a lot of work on at the moment. £700 - £750 per day (Inside IR35) Experience Fintech UX Strategy HTML/CSS Experience in Product & Service Design Consultant, UX, UI, Strategy You'll be working on some leading clients Contract Details 6 Months (Potential to Extension) £700 - £750 Per Day Remote Working Required to More ❯

a Senior Developer to join our growing team and play a key role in the development of scalable, high-performance applications using C# and the .NET ecosystem. Key Responsibilities: Design, develop, and maintain enterprise-level applications using C# and .NET Core . Collaborate with cross-functional teams to architect robust solutions using Blazor , MAUI , and React . Build and … 5+ years of experience with C#/.NET development. Proficiency in Blazor and/or MAUI for front-end UI development. Solid knowledge of .NET Core APIs and RESTful service design. Hands-on experience with ElasticSearch and the NEST client . Familiarity with Agile methodologies and CI/CD workflows. Nice to Have: Cloud experience (Azure or AWS). More ❯