Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Hays
Service Designer Remote £47,000 to £58,000+ Excellent Benefits Your new company Hays Technology are recruiting a Service Designer on a permanent basis to join a growing public sector organisation. You will be reporting to the IT Programme Manager and joining during a period or large-scale … transformation. Your new role In your new role, you will be overseeing end-to-end servicedesign projects, identifying emerging trends, data-driven improvements opportunities, and end-user needs to shape innovative services that deliver both business impact and end-user value. You will be championing user-centric … design through conducting workshops to understand end-user behaviours and creating solutions to align with strategic objectives. You will be designing, testing, and iterating prototypes, using measurable outcomes to validate hypotheses and inform future decisions, whilst working closely with cross-functional teams, including product owners, developers, and operations, to More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯
bradford, yorkshire and the humber, united kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯
handsworth, yorkshire and the humber, united kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer operations … roles, ideally within healthcare, telecare, technology-enabled care, or critical services. You will have a deep understanding of servicedesign, customer success management, contact centre excellent and demonstrable success of leading customer transformation programmes. You will have a customer-first approach, but with strong commercial acumen, able to More ❯
Huddersfield, Yorkshire, United Kingdom Hybrid / WFH Options
Arqiva
Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯
Service Designer Remote £47,000 to £58,000+ Excellent Benefits Your new company Hays Technology are recruiting a Service Designer on a permanent basis to join a growing public sector organisation. You will be reporting to the IT Programme Manager and joining during a period or large-scale … transformation. Your new role In your new role, you will be overseeing end-to-end servicedesign projects, identifying emerging trends, data-driven improvements opportunities, and end-user needs to shape innovative services that deliver both business impact and end-user value. You will be championing user-centric … design through conducting workshops to understand end-user behaviours and creating solutions to align with strategic objectives. You will be designing, testing, and iterating prototypes, using measurable outcomes to validate hypotheses and inform future decisions, whilst working closely with cross-functional teams, including product owners, developers, and operations, to More ❯
creates a workplace where all colleagues are proud to belong? Join Specsavers as we grow our business and make a difference! At Specsavers, our Service Strategy & Design team is at the forefront of shaping and delivering consistent, compliant, and efficient end-to-end services. We ensure alignment with … the IT Strategy, manage the Service Portfolio, and identify the impact of changes on Infrastructure & Operations. Our team works across the organisation to design and transition services that are fully supportable and measurable. As a Service Designer, you will play a key role within the Service Strategy and Design team. Your purpose will be to define, develop, and oversee the design of IT services to ensure they meet business needs and align with our IT Service Strategy. You will bridge the gap between business requirements, technical capabilities, and operational considerations, ensuring services More ❯
days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a … humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a servicedesign approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data More ❯
and application services. You’ll join a cross-functional technical pod alongside dedicated UI/UX, PMO, and DevOps support. Key Responsibilities Software Development Design and build scalable, maintainable, and secure software solutions. Collaborate on feature design and delivery, ensuring technical feasibility. Develop and optimise APIs and microservices … staff engineering role in a fast-paced or start-up environment. Strong JavaScript/TypeScript expertise. Solid understanding of RESTful APIs, GraphQL, microservices, and servicedesign patterns. Experience with SQL (schema design and optimisation). Familiarity with security best practices and testing frameworks. Agile development experience. More ❯
leeds, west yorkshire, yorkshire and the humber, United Kingdom
Candour Solutions
and application services. You’ll join a cross-functional technical pod alongside dedicated UI/UX, PMO, and DevOps support. Key Responsibilities Software Development Design and build scalable, maintainable, and secure software solutions. Collaborate on feature design and delivery, ensuring technical feasibility. Develop and optimise APIs and microservices … staff engineering role in a fast-paced or start-up environment. Strong JavaScript/TypeScript expertise. Solid understanding of RESTful APIs, GraphQL, microservices, and servicedesign patterns. Experience with SQL (schema design and optimisation). Familiarity with security best practices and testing frameworks. Agile development experience. Desirable More ❯
consultancy is seekingSenior Python Developersto join their expanding engineering team. Focused on delivering impactful, human-centred digital solutions, the organisation combines data-driven insights, servicedesign expertise, and cutting-edge software engineering to create meaningful change for clients across both the public and private sectors. Operating with a … user behaviour, ensuring they meet genuine needs while driving organisational success. Senior Python Developers play a critical role within multi-disciplinary teams, supporting the design, development, and maintenance of user-centred digital services that deliver measurable value. As a senior technical consultant, the role offers the opportunity to lead … matter expert (SME), ensuring high-quality, user-centred software development aligned with business needs and best practices. Collaborate closely with cross-functional teams to design and implement creative, effective solutions. Architect and manage development and deployment pipelines, proactively addressing potential bottlenecks. Communicate technical ideas and project updates clearly and More ❯
fraud and money laundering effectively, predict accurately, and generate valuable economic insights. Collaborate with Data Scientists to collect data and train models to enhance service accuracy and reduce false alerts. Work with Engineers to develop self-healing, resilient microservices, promoting good operational principles during research, design, and development. … security professionals. Proficiency in Python and Go, or willingness to learn. Knowledge of traditional data warehousing, SQL, and optimization of relational databases. Interest in servicedesign approaches including containers, orchestration, streaming platforms, APIs, and in-memory/NoSQL stores. Corporate Security Responsibility All activities involving access to Mastercard More ❯
leeds, west yorkshire, yorkshire and the humber, United Kingdom
Harvey Nash
that combines strategic thinking with hands-on delivery. What you’ll be doing: Supporting the strategic re-platforming workstream , including the creation of blueprints, servicedesign, and helping shape the long-term direction of digital capabilities. Leading the legacy upgrade programme , managing Agile delivery of short, fast-paced More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Brook Street
patients and the public can safely access their health and care information through NHS Login. About NHS Login NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This … service allows individuals to prove their identity without needing to visit a GP, offering convenience and security. About the Role As an Identity Verification Administrator, you will be responsible for processing ID verification checks for NHS Login applications, ensuring security, accuracy, and compliance with strict protocols. Working as part … of a dedicated team, your role will involve: Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality. Becoming a subject matter expert in ID verification processes , assessing approximately 300 different types of global ID documents for authenticity. Comparing ID document More ❯