23 of 23 Remote/Hybrid Service Management Jobs in Yorkshire

effective, and aligned with business requirements whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement Oversee incident, major incident, and problem management processes to minimise business impact Coordinate technical teams during major incidents, leading root cause investigations and identifyrecurring issues affecting ...

with two days in the office and three days working remotely. We are seeking an experienced leader to own and develop the EPM Managed Service function, primarily supporting OneStream and Oracle EPM Cloud products used for financial consolidation, planning, forecasting and reporting. The role is accountable for reliable … service delivery, including incident, request, problem and change management; application monitoring; month-end and planning-cycle readiness; report and dashboard maintenance; reporting enhancements; and coordination of product releases and patches. The successful candidate will work closely with finance stakeholders, Enterprise Systems teams and delivery partners to protect business ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

hours hybrid 3 days in office. Salary: £41,500 Per Annum Closing Date: Sun, 15 Nov 2026 Help shape the future of the service platform at the heart of our technology teams. As our ITSM Platform Specialist, you’ll play a key role in evolving EasyVista, using your technical … tools that get things done for our members - quicker than you imagine. You’ll join the Colleague Technology Platform and work with IT service desk, IT operations, security and business teams to keep EasyVista effective, reliable and aligned to service management needs. Configure and administer the EasyVista ...

managing the product backlog and ensuring delivered solutions meet the needs of our organisation and associates. This role bridges business needs across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports to the Enterprise Service Management leader and is part of the Enterprise Applications Team in Danaher Corporate and will be fully ...

Details: Service Delivery Manager – End User Computing Full details of the job. Vacancy Name Vacancy Name Service Delivery Manager – End User Computing Vacancy No Vacancy No VN2984 Location City Location City Leeds Location Country Location Country United Kingdom Job Description Job Title: Service Delivery Manager – End User … Computing Reports to: Service Delivery & Assurance Manager – End User Computing Department: Technology Location: Leeds Status: Permanent Job Grade: M JOB OVERVIEW As Technology Service Delivery Manager – End User Computing; you will be reporting into the Service Delivery & Assurance Manager and lead with IT business engagement ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post-incident review. Supplier and third-party vendor management, ensuring services are delivered in line with agreed expectations and contractual obligations. We're building capability in this space ...

traditional manual operations, the successful candidate will use automation, monitoring and engineering best practices to reduce repetitive tasks, prevent recurring incidents and improve service reliability. Working alongside product and DevOps teams, the Site Reliability Engineer will identify technical improvements, troubleshoot complex issues and help ensure that critical applications remain … efficiency and prevent recurring incidents. Work closely with product and development teams to promote reliable system design, engineering best practices and operational readiness. Monitor service health and instrument applications where additional monitoring and observability are required. Analyse monitoring data and service metrics to demonstrate improvements in system reliability ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

Line IT Service Desk Analyst Application Deadline: 12 November 2026 Department: IT Infrastructure and Operations Employment Type: Permanent Location: Sheffield Compensation: £26,000/year Description IT Service Desk Analyst Location: Sheffield (hybrid working – office attendance expected 4–5 days per week) Contract: Permanent Hours: Full time, 37.5 … suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more THE ROLE As an IT Service Desk Analyst, you'll be the first point of contact for colleagues requiring technical support across a range of systems, applications and devices. This ...

exciting new opportunity for an Identity and Access Management Specialist to join our Info Sec team. The successful candidate will lead the day-to-day delivery of the IDAM and PAM service, ensuring the processes are fit for purpose and governed correctly. This role is a hybrid role … meaning you will predominantly work from home but your contractual location will remain as our Bradford Head Office. As an Identity & Access Management Specialist, you will – Efficient and effective delivery, management & reporting of IDAM/PAM service in line with SLAs. Oversee the provision ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

software development and product teams to improve system reliability and operational practices. Implement and enhance monitoring, logging, and observability to identify issues and track service improvements. Diagnose and troubleshoot application, infrastructure, and service-related incidents across multiple technology layers. Improve system scalability, resilience, and fault tolerance. Use software … deployment, monitoring, and reliability engineering. Contribute to the wider Site Reliability Engineering and DevOps community. Continuously evaluate new technologies, tools, and approaches to improve service delivery. The ideal candidate will have experience in several of the following areas: Software development experience, ideally with Java and web technologies such ...

Remote Working with limited travel to offices locations in the UK, up to £160,000 base + Bonus + Benefits. Technology Operations | Business Transformation | Service Excellence Location: UK-wide – flexible location, with travel to key business locations as required The opportunity: Transform a large-scale technology operation, challenge … have the opportunity to assess how the function operates today, identify where performance and quality can improve, and develop a clear plan to transform service delivery. Working closely with senior leadership and colleagues across Product, Change and Infrastructure, you'll break down silos, improve collaboration and ensure the business ...

business applications, including enterprise systems such as ERP and CRM. Solid understanding of business analysis, process improvement, and application lifecycle management. Excellent stakeholder management, communication, and report-writing skills. Proven budgeting, planning, organisational, and project management capability. Results-driven with strong problem-solving, creative thinking, and customer service skills. Self-motivated with effective time management and a commitment to continuous learning. Adaptable and able to perform effectively under pressure. Experience managing teams, business change initiatives, external suppliers, and ServiceDesk platforms. Willingness to travel between sites as required. Valid UK Driving License Knowledge of ITIL service ...

PRODUCT MANAGER SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana, ensuring these services are secure, resilient, compliant, cost-effective, and aligned to engineering … Broker, ITX and monitoring tools, particularly Instana, highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working ...

Senior Salesforce Developer – Field Service and Agentforce experience Location: Fully Remote Contract: Outside IR35 Duration: Until March 2027 We are seeking an experienced Senior Salesforce Developer to join a dynamic team on a fully remote contract basis. The ideal candidate will have strong hands‐on Salesforce development experience, with … particular expertise in Salesforce Field Service and Agentforce . You will play a key role in designing, developing and implementing innovative Salesforce solutions, helping to optimise business processes and enhance platform capabilities. Key Responsibilities Design, develop and customise Salesforce solutions to meet business requirements. Build and maintain scalable Salesforce ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

with a 33.3% shift allowance included. About the role As IT Operations Analyst , you will - Perform alert monitoring through using Dynatrace and ServiceNow Event Management, addressing issues as they arise, using callout where necessary Monitor and provide first line support for all 24*7 batch scheduling and processing using … role? A solid operational background of working with IT operations, in particular the use of monitoring & observability tools Track record of working with Service Management tools such as ServiceNow Experience with Tools such as Dynatrace, IWS Workload Scheduler & ServiceNow are desirable but not critical to a successful application ...

services for colleagues across the organisation. You’ll design workflows, automate processes, and implement platform enhancements to unlock更多 value. You’ll work with IT service desk, operations, security and business teams to ensure the platform remains reliable, compliant and aligned with service management needs. #J-18808-Ljbffr ...

intervention. Diagnosing and resolving application and infrastructure issues across the technology stack. Implementing and improving monitoring, logging and observability to identify issues and demonstrate service improvements. Working closely with software and product teams to embed reliability and engineering best practice. Helping design and maintain scalable systems that can withstand … Azure or OpenStack. Familiarity with databases and data technologies, including Elasticsearch or MongoDB. Monitoring, logging and observability tools, such as the ELK Stack. Configuration management and deployment tools, such as Chef or Puppet. Containerisation and microservices technologies, including Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding ...

established UK software and technology business that delivers complex, data-driven solutions to organisations across the UK. They specialise in helping enterprise and public service clients digitise their operations, modernise legacy systems, and connect data across multiple platforms through innovative software products and services. With strong growth … Azure API Management. Knowledge of cloud environments, data transformation, or middleware integration tools. Exposure to sectors such as utilities, local government, infrastructure, or enterprise service management. SQL or scripting experience advantageous but not essential. What’s in It for You Join a stable, growing technology business with a collaborative ...