24 of 24 Remote Service Management Jobs in Yorkshire

Arabia. We can deliver projects independently or as an extension of a client’s team. Our 3 business units, Transform, Tech and Talent, enable us to provide a full-service offering so we can resolve technological challenges, increase efficiency, and accelerate growth. Our services, include Software Development, Platform Engineering, IT Managed Services, Data Services, Digital Transformation, and Talent Solutions. … we are now looking for an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution of day-to-day queries … relating to internal IT and application services to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for More ❯

ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide … a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working … driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Job description More ❯

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal … promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to More ❯

of skills we think you need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. Working experience with IDP platforms … like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be responsible … for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. … Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and More ❯

role within a Tier 1 Investment Bank client, primarily to support the delivery of a Risk and Controls programme. The ideal candidate will have domain expertise in Technology Risk Management and Service Management. Key responsibilities include: Understanding and translating programme objectives into executable work packages. Achieving high standards of delivery and engineering. Engaging effectively with teams, colleagues, and … long-term outcomes. Possessing a broad understanding of resilience and continuous improvement approaches. Relevant Experience: Proven track record of delivering sustainable outcomes in large enterprise organizations. Experience in technology service management with successful control framework implementations. Deep understanding of control operations, regulatory requirements, and industry best practices. Ability to communicate complex technical concepts to diverse audiences, including senior … leadership. Exceptional analytical and problem-solving skills, with experience navigating complex technology landscapes. Strong project management skills with experience leading large-scale initiatives. Understanding of technology infrastructure, including Public Cloud and legacy technologies, in a global financial context. How We Work: Delta Capita is an equal opportunity employer, encouraging applications from qualified candidates regardless of age, race, gender, disability More ❯

of our closest, Tier 1 Investment Bank clients, principally to support the delivery of a Risk and Controls programme. The successful candidate will have domain expertise in Technology Risk Management and Service Management. Candidates must be self-motivated and willing to learn in their own time. It is expected that they will also be required to: Understand and … Have a deep and broad understanding of resilience with associated continuous improvement approaches. Relevant Experience: Track record of delivering sustainable outcomes in an enterprise-scale organisation. Experience in technology service management, with a track record of successfully implementing and enhancing control frameworks. Deep understanding of control operation, regulatory requirements, and industry best practices. Proven ability to effectively communicate … to diverse audiences, including senior leadership and non-technical stakeholders. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes preferred. Excellent project management skills with a track record of successfully leading large-scale initiatives preferred. Understanding of technology infrastructure, including Public Cloud and legacy technologies as used in a global financial organization More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … help address system queries & issues Manage incident scenarios between vendor and the business Advanced Jira Project administration driven with an 'automation first' principal wherever possible General Contribute to Licence management of Atlassian and other software Work with stakeholders to understand problems, analyse requirements, develop ideas and design & deliver solutions that enhance engineering productivity Design, implement, and maintain modern DevOps … and work with different teams to implement Able to demonstrate creativity and innovation in applying solutions for the benefit of the customer/stakeholder Excellent collaboration, mentoring and stakeholder management skills Have experience working to an Agile methodology (e.g. XP, Kanban, Scrum, SAFe) Strong problem-solving skills: Ability to troubleshoot complex systems, identify bottlenecks, and implement robust solutions Extensive More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … various levels of users within the business Provide technical support to end users to help address system queries & issues Maintain documentation to aid in queries General Contribute to Licence management of Atlassian and other software Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity Write code for low latency, highly available More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHOTM Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions, and Deputy COO). The organization comprises over 8,000 people across 14 countries, supporting over 3,000 applications. The Service Excellence & Technology Risk and Control Book (TRCB) lead for Oracle Fusion technologies VSATT will drive service excellence. This involves supporting operational resilience initiatives, ensuring adherence to, and driving … related to operational resilience and technology risk, along with a proven ability to develop and execute strategies, is essential. In this role, you will: Collaborate with the Fusion IT Service Owner, engineering PODs, and operational teams to drive service excellence and improve Oracle Fusion technology resilience. Support the development of KPI reports to measure and improve support processes … and operating models. Communicate effectively, both written and verbally, to present management information from dashboards, town halls, and stakeholder presentations. Lead service management forums, working with teams and external cloud partners to strategize and improve services. Manage multiple activities and stakeholders, ensuring delivery within fixed timelines. Promote continuous improvement in work practices and tooling. To succeed, you More ❯

formal presentations in Board and partner meetings. Implement IT policy for the org covering all technological matters, hardware and software procurement, IT services sourcing and colleague development. At senior management level, actively promote the opportunities that IT presents to the org, including the feasibility of change and its likely impact upon the business. Direct investigation of specific IT technologies … maximum return from investment. Establish and maintain an effective IT development team and support and develop the business Agile development approach including providing support for the team with stakeholder management and, though line management, monitoring the development approach to ensure it is adding value to the business. Establish and maintain an effective IT infrastructure and related services, ensuring … delivery against the business' strategic goals and objectives, providing maximum availability and performance of IT systems and services throughout the org. Ensure the effective management of the business' IT Estate by authorising and managing the implementation, monitoring, maintenance, development and support of all hardware and software. Implement effective Programme, Project and Service Management processes based on good More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred … that will truly make a difference What youll do You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the essential task of identifying and … dedicated to fostering high customer satisfaction and consistently exceeding our customers expectations, solidifying our reputation as a trusted partner. Other key responsibilities and accountabilities will include: Organise and lead service review meetings as required. Facilitate communication between customers, teams, and experts to maintain service quality. Handle escalations and complaints, collaborating with internal teams while managing customer expectations. Oversee More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

architect and lead complex implementations. You’ll be joining a collaborative, cross-functional squad working on large-scale platforms that power everything from customer onboarding to product configuration and service management. You’ll be hands-on with Vlocity components like OmniStudio, DataRaptors, Integration Procedures, and CPQ. You’ll also play a key role in shaping architecture, mentoring engineers, and More ❯