1 to 25 of 32 Remote/Hybrid Service Management Jobs in Yorkshire

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

Role Title: Service Desk Architect Contract: TBC Location: Sheffield. Hybrid 3 days per week onsite Rate: up to £577.76 p/d Umbrella inside IR35 Role purpose/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking … environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient ...

managing the product backlog and ensuring delivered solutions meet the needs of our organisation and associates. This role bridges business needs across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports to the Enterprise Service Management leader and is part of the Enterprise Applications Team in Danaher Corporate and will be fully ...

Team within Technology Services at our Bradford based office. You will provide professional and comprehensive analysis to support to the wider Major Incident & Problem Management processes resulting in minimised risk and impact to the business. This is a hybrid role with working from home and time in our Bradford … role As Incident & Problem Analyst , you will – Identify potential problems by constantly reviewing support requests and performing trend analysis Support the Incident & Problem Management strategy to ensure that Incident & Problem Management processes continue to support the business and align to best practices. Ensure records are kept ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate … with technical, project and operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

Responsibilities IT Strategy & Leadership Develop and deliver an IT and cyber security strategy aligned with business priorities and group requirements. Provide leadership across IT service delivery, infrastructure management and security governance. Maintain secure, efficient and resilient technology platforms. Advise senior executives on technology risk, investment decisions and digital … governance frameworks across both businesses, ensuring alignment with group policies. Lead and promote a company wide cyber security awareness and training programme. Information Security Management Monitor, assess and respond to security threats, incidents and vulnerabilities. Ensure compliance with data protection legislation and internal policies. Implement security controls, access management ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

Director of IT Operations, you’ll lead the day-to-day delivery of IT Operations, managing a specialist team and overseeing our managed service partners. You’ll drive critical migration and transformation initiatives, helping consolidate and modernise our technology estate while maintaining high standards of service, security … system migrations, upgrades and technology transformation initiatives, supporting the move to a streamlined and well-governed technology estate. Manage and direct third-party IT service providers, ensuring delivery against agreed service levels and operational objectives. Maintain strong security, compliance and governance standards across all managed systems, ensuring audit ...

regulated asset manager whose continued growth places an ever greater premium on trust. With an outsourced ICT model and a network of key service providers, the business requires a technology risk and control environment capable of ensuring that we are a sustainable organisation that can deliver for clients over … security, operational resilience and outsourcing requirements, including FCA and ISO27001 expectations Coordinate internal and external audits, from control design evidence to remediation tracking and management responses Assess and report on technology and infrastructure risk, including third party, cloud and service resilience, escalating where required Produce clear risk reporting ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You’ll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

ensuring projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will be based in Leeds Valley Park - Hybrid Working … Manager Security to join the SAP Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure ...

specific areas of technology including control room and mobile device technologies and associated protocols and will provide clear technical guidance to the associated technical, service and user communities. Of particular importance is the ability to build strong and effective working relationships with other service management and technical … communications for UK ambulance services. ARP has a team of over a hundred staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The ...

various products and services across the organisation to support;- Patient and Donor Care: Enabling access to relevant patient/donor information for healthcare professionals. Service Management: Improving services and supporting decision-making for a broad spectrum of services including logistics, manufacturing and genomics. Data Analysis: Identifying trends, predicting … understanding the quality of care being delivered. Research and Development: About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine ...

Coordinate the post-sale client handover into implementation and operational delivery. Ensure requirements, responsibilities, timelines and dependencies are clearly understood. Work with Operations, Project Management, Product and Technical teams to confirm readiness. Ensure client teams understand how to operate, support and maximise the technology. Coordinate appropriate client training, documentation … feedback. Track actions through to completion and confirm outcomes with the client. Identify recurring operational issues and drive cross-functional resolution. Performance and Outcome Management Monitor agreed measures such as throughput, availability, utilisation, transaction performance, service speed and operational adoption. Work with the client to understand whether Boxbar ...

COLLEAGUE EXPERIENCES WHILE CONTINUING TO EVOLVE WITH THE NEEDS OF THE BUSINESS. YOU WILL WORK CLOSELY WITH ARCHITECTURE, PRODUCT, BUSINESS ANALYSIS, TESTING, OPERATIONS, SERVICEMANAGEMENT AND DELIVERY COLLEAGUES. YOUR TECHNICAL DECISIONS WILL INFLUENCE ENGINEERING QUALITY, PLATFORM RESILIENCE, DELIVERY CONFIDENCE AND OUR ABILITY TO CREATE REUSABLE SOLUTIONS ACROSS MULTIPLE TEAMS. … Technology stack Salesforce Apex, triggers and asynchronous processing Lightning Web Components and JavaScript Salesforce Flow and secure UI development SOQL and SOSL Sales Cloud, Service Cloud and Financial Services Cloud Salesforce DevOps and metadata deployment tooling Automated unit, component and integration testing MuleSoft, Integration & Engineering Mule 4 and Anypoint ...

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site. The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and #J-18808-Ljbffr ...

across a broad range of enterprise technology, including: Infrastructure architecture and detailed design Data centre architecture Microsoft 365/Office 365 Identity and access management (IAM) Authentication and authorisation Cyber security Cloud architecture Resilience, business continuity and disaster recovery IT architecture methodologies and governance Application development methodologies IT operations … service management and support About You You will be an experienced technical leader with strong analytical and communication skills and the ability to operate effectively across both technical and business environments. You should be able to: Translate business requirements into practical technical solutions. Evaluate new technologies and understand ...

Lloyds Bank plc in Halifax or Leeds is seeking a Technology Service Manager (Private Cloud) to lead the private cloud platform and drive service excellence across the lifecycle. You’ll partner with senior leaders, product owners and engineers to ensure resilient, secure services and a strong consumer experience. … role requires proven service management experience with supplier/partner relationships, strong stakeholder influence, and the ability to lead large meetings in a fast-paced IT #J-18808-Ljbffr ...