1 to 5 of 5 Service Management Jobs in Yorkshire with Remote Work Options

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »

Line Support Engineer Hybrid working available - salary £24-£29k Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach … Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all more »

critical business systems and related vendors. Experience across as many of the following enterprise systems: Core financial, CRM, HR, Financial consolidation, Workforce planning, Quality Management, Field service management, Manufacturing, BI/Analytics Required competencies: Leadership Skills: Ability to develop and lead a diverse team, fostering a culture … points, complex challenges and form strategies in line with broader business objectives. ITIL Expertise: Proven ability to manage IT services within ITIL guidelines. Project Management: Expertise in both Agile and Waterfall methodologies. Change Management: change process leadership for live services, ensuring minimal disruption. Stakeholder Engagement: Effectively collaborate with … various stakeholders. Performance Metrics/KPIs: Develop KPIs aligned with business objectives. Risk Management and Compliance: Knowledge of IT governance, risk management, and compliance. Desirable skills and experience: Experience with IFS ERP (highly) Experience with Microsoft Dynamics 365 (highly) Operating in regulated environments (ideally healthcare) Supply chain and more »