Service Desk Manager
- Hiring Organisation
- Verus Recruitment
- Location
- Sheffield, South Yorkshire, Ecclesall, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £34000/annum + Benefits
their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates … Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes ...