2 of 2 Trend Analysis Jobs in Yorkshire

new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trend analysis of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to More ❯

with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … .and supporting Cloud environments across multiple customers. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯