Birmingham, England, United Kingdom Hybrid / WFH Options
Beautyk Creative
SupportAnalyst, 1stline, Office 365, Active Directory, Hybrid, COR7223 Join to apply for the SupportAnalyst, 1stline, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative SupportAnalyst, 1stline, Office 365, Active Directory, Hybrid, COR7223 … week ago Be among the first 25 applicants Join to apply for the SupportAnalyst, 1stline, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative We're looking for a 1stlineSupportAnalyst to join a pioneering organisation, working on a hybrid basis. … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1stline technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned More ❯
London, England, United Kingdom Hybrid / WFH Options
Dune
as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The FirstLineSupportAnalyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Radar Healthcare
Healthcare's newSupport Analyst We’re looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1stLineSupportAnalyst . As the first point of contact for our customers, Support Analysts and are responsible for managing and … resolving incoming support queries by phone and email. Providing a good customer experience at every interaction is key to how we support our customers. This role involves listening to and understanding customers to assist them in using their Radar Healthcare system day-to-day, and identifying issues or bugs that need to be escalated. Ideal candidates … have strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment Please note that shifts will cover periods between 8am and 6pm (35hrs/week) What you’ll be doingto make a difference: Provide an excellent customer experience day to day through clear communication, empathy and understanding. Log and More ❯
London, England, United Kingdom Hybrid / WFH Options
The Dune Group
as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The FirstLineSupportAnalyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯
Thetford, Norfolk, England, United Kingdom Hybrid / WFH Options
Service Service Employment Agency Limited
proud to be recruiting on behalf of a dynamic and forward-thinking business that’s looking to expand its IT support team with the addition of a 1stLineSupport Analyst. This is not your typical support role, our client needs someone who’s just as comfortable speaking with clients as … act as a trusted support partner—solving problems, answering integration queries, and ensuring clients have a smooth experience from day one. What You’ll Be Doing: Delivering 1stline technical support via phone, email, and ticketing system Troubleshooting a range of issues across software and systems Supporting external clients during onboarding and integration … 2nd/3rd line teams when needed Working closely with internal teams to ensure a seamless client journey Who We Are Looking For! Previous experience in a 1stlinesupport/helpdesk environment Confident communicator with excellent client-facing skills Exposure to onboarding processes or client integration support is highly desirable More ❯
s new SupportAnalyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1stLineSupportAnalyst . As the first point of contact for our customers, Support Analysts manage and resolve support … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯