2 of 2 Remote 1st Line Support Analyst Jobs in the UK

1st Line Technical Support Analyst Location: Glasgow (Hybrid working may be available after the probationary period) Salary: Competitive + Benefits Job Type: Full-time/May consider Part-time setup Our client is an established IT services provider, committed to offering high-quality … support solutions to businesses. They are looking for a 1st Line Technical Support Analyst to join their fast-paced and dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related queries. Diagnose and resolve … basic software, hardware, and connectivity issues. Escalate complex technical problems to the appropriate support teams. Document and track all customer interactions and solutions provided. Assist with basic user training and system guidance. What's on Offer: Competitive salary with training and career development. Hybrid working arrangements after probation. More ❯

Friday; 8.30am 5pm (1 hour lunch), 3 days working from home, 2 days in the office (Monday and Wednesday TBC) Benefitsfor the IT Support Desk Analyst: 25 days holiday Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed) Pension … delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an Level 1 IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance … of IT solutions across the organisation. Requirements of the IT Support Desk Analyst: Experience within IT Support at 1st line helpdesk level Ability to troubleshoot and resolve problems Good communication skills Ability to prioritise workload and maintain deadlines Excellent attention to More ❯