1st Line Support Analyst Jobs in the UK

14 of 14 1st Line Support Analyst Jobs in the UK

1st Line IT Support Analyst - Law Firm, Fully Remote

London, United Kingdom
Hybrid / WFH Options
Latcom plc
1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends Job Responsibilities Provide top-level quality customer service in person and via telephone/email. Assist employees with IT hardware and software issues including the company's case management system, computer … Able to troubleshoot document production in Microsoft Word, PDF, Excel etc. Understands and adheres to IT security principles. Skills Required 1-2 years previous 1st line support experience, ideally within a legal or professional services background Experience supporting; Win 10/11, Office 2016/ more »
Employment Type: Permanent
Salary: £40000 - £45000/annum + good benefits
Posted:

First Line Support Analyst

Cardiff, South Glamorgan, United Kingdom
K3btg
class software, tailored, delivered, and supported by our highly experienced industry experts. To learn more about our company, please visit . A First Line Support (FLS) Analyst provides support to our global customers, partners, and implementation teams. It is a customer-focused … requires that FLS processes are followed and that every effort is made to ensure that customer Service Level Agreements are met. The FLS Analyst should manage customer expectations and ensure that the reputation of our software and services is upheld and customer satisfaction is maintained or increased. You … the Science Park 2-3 days per week. In addition to normal working hours, you will be required to provide out-of-hours support (weekdays to 8pm, weekends, and Public Holidays 9-5:30) on a rota with other team members which will be paid extra. Key Responsibilities more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support Analyst

Ringwood, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Aspire Jobs Limited
Friday; 8.30am 5pm (1 hour lunch), 3 days working from home, 2 days in the office (Monday and Wednesday TBC) Benefitsfor the IT Support Desk Analyst: 25 days holiday Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed) Pension … delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an Level 1 IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance … of IT solutions across the organisation. Requirements of the IT Support Desk Analyst: Experience within IT Support at 1st line helpdesk level Ability to troubleshoot and resolve problems Good communication skills Ability to prioritise workload and maintain deadlines Excellent attention to more »
Employment Type: Permanent, Work From Home
Salary: 25 days holiday, hybrid working
Posted:

1st Line Support Analyst

leatherhead, south east england, United Kingdom
Bytes Software Services
offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: We are looking for a 1st Line support analyst to join us as part of the Bytes Service Team to provide application support … enthusiastic and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1st Line support tickets Application User Access Administer customer settings application tool sets. Maintenance Configuration Database within SharePoint. Perform daily checks … to ensure systems are running successfully Perform 1st support checks and requirements prior to 2nd line escalation. Complete New customer onboarding tasks Manage unassigned call queues and assigning services tickets. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: GCSE A-C in English & Mathematics - Essential Years of Experience more »
Posted:

1st Line Technical Support Analyst

WD6, Borehamwood, Hertfordshire, United Kingdom
Chalkline
1st Line Technical Support Analyst Location : Borehamwood, WD6 1JD. Salary: £25,000 - £30,000 DOE. Contract: Full time, permanent. About Us: Chalkline are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily … through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service … you: Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1st line level of the following technologies: • Microsoft 365 • Microsoft Azure • Microsoft Entra • Intune • Windows Server (2019/2022/2025) • Active Directory more »
Employment Type: Permanent
Posted:

1st Line Support Analyst

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1st Line Support Analyst Reports to: 1st Line Support Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1st Line Support Analyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1st Line support tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support Analyst

Reading, Oxfordshire, United Kingdom
Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1st Line Support Analyst Reports to: 1st Line Support Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1st Line Support Analyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1st Line support tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support Analyst

Leatherhead, Surrey, United Kingdom
Hybrid / WFH Options
Bytes
Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: 1st Line Support Analyst Reports to: 1st Line Support Manager Team: Support Services Department: Support PURPOSE OF JOB: We are looking for a 1st Line Support Analyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic … and bright individuals who have an interest in technology and are keen to join a growing and developing business. KEY RESPONSIBILITIES: Triaging of 1st Line support tickets Application User Access Administer customer settings application tool sets Maintenance Configuration Database within SharePoint Perform daily checks to more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support Analyst

United Kingdom
Sharp Business Systems France
Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a client site in Ipswich . This is an exciting opportunity for an IT professional eager to develop their technical skills and deliver exceptional client support in a fast-paced environment. About the Role As a 1st Line Support Analyst , you will be the first point of contact for IT issues, ensuring prompt resolution and excellent service delivery. You'll work closely with the Service Delivery Manager … and wider support team to maintain high service standards, contributing to client retention and growth . Key Responsibilities: Own, update, and progress support tickets to ensure client confidence in issue resolution. Meet agreed Key Performance Indicators (KPIs) to maintain a high standard of service. Continuously develop more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st Line Support Analyst

Bristol, Gloucestershire, United Kingdom
Chorus Global Ltd
agreed customer SLA's and associated targets. Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. Provide 1st line diagnosis and resolution of incidents and requests, achieving a first contact resolution rate of at least 70% and a first-time … behaviours that promote our values. Undertake any other duties as reasonably requested. Personal Specification Required: Previous experience of providing IT support at 1st line level. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Strong troubleshooting skills with … Microsoft Office issues. The ability to build, configure, administer, and support all versions of Windows desktop operating systems. Active interest in technology and how it can impact business operations. Team player with good interpersonal and communication skills. Positive attitude with a 'can do' approach. Ability to remain calm more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

1st line IT Support Analyst

Ipswich, Suffolk, United Kingdom
Sharp
1st Line IT Support Engineer – Sharp IT Services (Ipswich) Location: Client Site – Catholic School in Ipswich Sharp IT Services is looking for a 1st Line Support Analyst to join our team at a secondary school in Ipswich. This … is an exciting opportunity for an IT professional eager to develop their technical skills while providing essential support in an educational environment. About the Role As the first point of contact for IT issues, you will play a vital role in keeping the school’s technology running smoothly. … and wider support team, you’ll help maintain high service standards and contribute to a positive school experience. Key Responsibilities: Provide first-line IT support to staff and students, ensuring prompt issue resolution. Manage and update support tickets, keeping users informed and more »
Employment Type: Permanent
Posted:

1st Line Support Analyst

Ipswich, Suffolk, United Kingdom
Pure Resourcing Solutions Limited
1st Line Support Technician As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation. This is a hybrid role with … days onsite work per week in Ipswich. Key Responsibilities: Provide first-line technical support via phone, email, and in-person Log and track IT support tickets in service management system Perform initial diagnosis and troubleshooting of hardware and software issues Reset passwords and manage … configurations Escalate complex issues to second-line support teams Maintain accurate documentation of support interactions Requirements: Experience in 1st Line IT Support within Microsoft environments Familiarity with Office 365 and Active Directory Understanding of hardware components and basic network more »
Employment Type: Permanent
Salary: £25000 - £27000/annum
Posted:

First-Line Support / IT Service Desk Analyst. Leicester, £27k

Leicestershire, United Kingdom
Akkodis
I'm looking for a couple of top-notch First-Line tech support specialists to join my well-known, market-leading client in Leicester to provide only the very best tech support to end-user ensuring that any issues are resolved efficiently and only … will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction! You'll bring commercial exposure within 1st Line Support - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also keep your more »
Employment Type: Permanent
Salary: £25000 - £27000/annum
Posted:

1st Line IT Support Analyst

Chorley, Lancashire, United Kingdom
Hybrid / WFH Options
GK Recruitment
Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £23,700 + overtime You will be able … some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist … progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and more »
Employment Type: Permanent
Salary: £22000 - £23700/annum + o/time + pay increases
Posted:
1st Line Support Analyst
10th Percentile
£21,250
25th Percentile
£24,065
Median
£26,000
75th Percentile
£29,875
90th Percentile
£35,375