1 to 25 of 30 Permanent 1st/2nd Line Support Jobs in the UK

IT Support Analyst / Helpdesk Support Analyst - 1st & 2nd Line Support, Win10 / Win11, MS Office, Windows Server AD / GPo / AD Connect / Entra, MS Office 365 / MS Exchange, InTune / Endpoint Manager, LAN / Wireless / VPN, Permanent, Maidstone, Kent, £30k - £32k +Benefits. Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK. You will provide user … great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise.Working within this professional services environment the IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices … and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Benefits Salary starting at £30,000 Hybrid working - 3 days onsite in each week in Altrincham 23 Days More ❯

Job Title: 1st / 2nd Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st / 2nd Line IT Support Engineer to join our IT team based in South East London. This is a great opportunity for someone with a strong foundation in IT support who is looking to develop their skills in a dynamic and supportive environment. You'll be the first point of contact for users, providing both remote and deskside support … experience in a 1st or 2nd line IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10 / 11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory and basic Group Policy tasks Basic networking knowledge (IP, DNS, DHCP, VPN). Experience with remote support tools More ❯

Social network you want to login / join with: IT Support Analyst (1st / 2nd line), altrincham col-narrow-left Client: Location: altrincham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: If you … and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / More ❯

and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Knowledge of Group Policy, Exchange (on premises), Virtualisation (VMware preferable), change process and ticketing system experience Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in More ❯

An opportunity has arisen for an experienced IT Support Engineer to join our growing team and support multiple companies with their IT requirements. You will be based at our offices in Fareham and may have regular visits to clients in the local area including Portsmouth and Southampton.With a minimum of 1-2 years IT experience, you … Excellent ability to troubleshoot all manner of IT related issues and use initiative when unsure. Knowledge of all Microsoft Office Suites Experience in Cloud Services - Office 365 & One Drive / SharePoint Online Knowledge of Administering / Installing Microsoft Windows O / S Desktop / Server Support Experience Good knowledge of PC hardware and components. … skills and knowledge A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment Knowledge of working with SLAs and using support ticketing systems to ensuring tickets are closed off and followed up on. Must be able to gain basic level security clearance for working with MOD sites and projects. Full More ❯

This rapidly expanding IT services company in West Kent is seeking a dedicated and versatile 1st - 2nd line support engineer to join their customer-focused IT support team. IT Support Engineer – the role: This is a busy and very friendly & collaborative team. You’ll be operating in a … service desk environment, with the role combining (mostly) escalated helpdesk support with some on-site duties at their clients. Customers are typically SMEs, with a few corporates, based Kent, East Sussex, Surrey, and SE London. IT Support Engineer – the person: Of prime importance, is a great personality – a real ‘people person’, with great client skills, a … IT Support Engineer – your Technical skills: Your strong technical support skills, should cover as much as possible of the below: - Windows 10, 11, Mac o / s - Windows Server, Group Policy, DNS, backup systems, printing - MS 365, Exchange online and SharePoint, Intune, Azure - Mobile device management – Windows, IoS, Android - VoIP - Any networking knowledge very useful More ❯

be for you. For this role, you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication skills - both written … years’ experience in an IT Role or 3 years’ experience in an MSP Strong knowledge of Microsoft Servers and Hyper-V Strong knowledge of Networks Good understanding of Backup / Disaster Recovery Products In-depth technical experience of Microsoft 365: Exchange, Teams, SharePoint Experience with Microsoft EMS 365 Technologies: Azure Active Directory, Intune, Information Protection Being part of the … escalation team for technical issues and finding solutions Preferred Qualifications / Experience: Microsoft Certifications, including Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900) ITIL Foundation #J-18808-Ljbffr More ❯

IT Support Analyst Helpdesk 0365 AD … Active Directory 1st Line First line 2nd Line second Line Contract inside ir35 Farnborough 1st / 2nd Line IT Support Analyst with outstanding customer service required to join a growing MSP based onsite in Farnborough for an initial … contract outside IR35. As the first point of call within IT, you will be responsible for providing support to 1 main client in a hybrid (on-prem / cloud) environment, utilising your skill set giving a 1st time fix as much as possible. What you will do: Answering calls from end users in a professional More ❯

Are you a Second Line IT Support Engineer / Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two … is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer / Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving tickets and … junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN / WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

Are you a Second Line IT Support Engineer / Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two … is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer / Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving tickets and … junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN / WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you More ❯

German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way … s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be … Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you ll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We're looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you'll help drive … IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts GCSE in IT (or equivalent … qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You'll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st / 2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head … This role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st / 2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and … be advantageous. Cloud infrastructure experience with Azure and AWS would also be advantageous. Past experience with database technologies would be advantageous, particularly Microsoft SQL and MongoDB. Experience with airport / airline software that is used in airport environments would also be advantageous but not essential. Job Benefits What's in it for you· Competitive salary Best in Class Share More ❯

Social network you want to login / join with: col-narrow-left Client: Aerocloud Location: Stockport, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: fff73041cbeb Job Views: 14 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Job Description AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports … and will be based in the Stockport area, working our evening shifts varying between 3pm-11:30pm and 5pm – 1:30am. Summary of Role As a 1st / 2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and … be advantageous. Cloud infrastructure experience with Azure and AWS would also be advantageous. Past experience with database technologies would be advantageous, particularly Microsoft SQL and MongoDB. Experience with airport / airline software that is used in airport environments would also be advantageous but not essential. Job Benefits What's in it for you· Competitive salary Best in Class Share More ❯

Infrastructure Engineer (Contract) | 1st, 2nd, and 3rd-line support | Azure Company: McCabe & Barton Location: London, United Kingdom Posted: 3 days ago Type: Hybrid Job Contract Salary: 500 Overview We are seeking an experienced Senior Infrastructure Engineer for a 12-month contract role with our global financial services client. The ideal candidate will … have extensive knowledge of on-premises infrastructure, networking, and global network architectures. Key Responsibilities Manage and maintain on-premises infrastructure and network systems Provide 1st, 2nd, and 3rd-line infrastructure and end-user support for staff in UK, Asia, and European regions Administer and troubleshoot Cisco networking equipment and small global networks … to work under pressure Technologies Hardware: Desktops, Laptops, iPads, iPhones, Telephony systems, Video Conferencing equipment, Printers, Copiers Networking: Cisco switches, Firewalls, On-premises Wi-Fi systems Software: Windows 10 / 11, iOS, Office 365 (Web, Desktop & Mobile), Microsoft Teams, SharePoint, OneDrive Infrastructure: Active Directory, VMware, ITSM tools (e.g., EasyVista or similar), Remote support tools The successful candidate More ❯

1st / 2nd Line Support Engineer MS365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V, BackUp, Routing, Switching, Firewalls. My client is a growing IT Managed Services Provider that are in the market for a 1st / 2nd Line Support Engineer. As 1st / 2nd Line Support Engineer they need someone M365 CERTIFIED (MS-900). As 1st / 2nd Line Support Engineer you will have strong client facing / soft … with a solid client base and "hands on" directors. Great opportunity for someone to come in and expand on their technical skills and grow their career. 1st / 2nd Line Support Engineer - M365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper More ❯

1st / 2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with … a successful and growing business based in Poole, looking to expand their IT function with a 1st / 2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support … and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access / security controls. Ensure systems are secure through proactive patching, backups, and firewall management. Set up and support user accounts, workstations, and remote access tools. Liaise with third More ❯

IT Support Technician (1st / 2nd Line) - London I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days … a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software queries, new laptop setups, and basic troubleshooting. Help onboard new … software, and network issues. Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support More ❯

IT Support Technician (1st / 2nd Line) (Remote - UK Based) Full-time | Must be available during Australia hours (night shifts) Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking an IT Support Technician … to join their team and provide top-tier technical support while working UK-based remotely on Australian hours. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Troubleshoot hardware, software, and network issues. … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in IT support or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support tools. Strong More ❯

1st / 2nd Line IT Support Administrator - Poole - Up to £32,000 Our client is seeking a skilled and proactive 1st / 2nd Line IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. … The ideal candidate will have hands-on experience with technologies such as Windows Server, Azure, Intune, and VMWare, and be confident handling support tickets, system setups, and troubleshooting issues. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st … ability to work independently when needed Hours & Benefits: Generous holiday allowance Car parking Development incentives Company pension Real career growth opportunities If you're a motivated 1st / 2nd Line IT Support Administrator ready for your next challenge in a high energy, rewarding environment - we want to hear from you!Call More ❯