Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
ClearCourse
Company description: ClearCourse Job description: The 1stLineSupportAnalyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails more »
FirstLine Software Support Analyst. … Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand … flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily more »
