1 to 4 of 4 1st Line Support Analyst Jobs in the UK with Remote Work Options

Company description: ClearCourse Job description: The 1st Line Support Analyst role is an essential role towards contributing towards excellent service and support to our customer base. You will be the first point of contact for our customers, via the telephone, emails more »

RM Recruit Ltd is working in conjunction with our Walsall based client who are on the lookout for an Interim 1st Line ICT Support Analyst for a period of four months. There is scope for this role to transition into a permanent basis … contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first line diagnosis, resolution and technical support. Working as part of a small team to provide all ICT related services across the group structure. Provide an … service level agreements. Work in accordance to company policies, procedures and standards. Take ownership of problems and follow up. Arrange 2nd/3rd Line follow up where resolution not possible. As the ideal candidate, you will ppossess good problem solving skills, excellent customer service, interpersonal, verbal and written more »

First Line Software Support Analyst. … Salary £20,000- £22,000 Location - 100% Remote working My client is looking for junior support analysts, or graduates looking for their 1st IT support position. About the role This is an important role and requires an enthusiasm for IT and the ability to understand … flow of incoming cases and ensure customers are served promptly and efficiently. Gather information and log files to pass on to level 2 support Explaining possible solutions to customers using knowledge base articles Updating the Software Support ticketing system and customer database(s) with all daily more »

including desktop and laptop workstations and peripherals, printers, networks, and others hardware and software needs Role Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems You will answer incoming phone calls to … user setup, off-boarding tasks Provide access to business applications and software installation Administration of network shares and file access management Administration and support of Windows 10 & 11 Basic administration of Exchange Server Configuration of user and shared mailbox access Configure Android and iPhone mobile phones for business … Document procedures and update the Assets inventory Awareness of data privacy and IT security Desirable skills Understanding of ITIL principles Experience on telephony support (OpenScape) Networking knowledge covering Broadband, Local Area Networks, Switches & VLan’s Personal qualities An interest in computers and technology Good time management Can-do more »