6 1st Line Technical Support Jobs with Remote Work Options

are used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide first line technical support to both our customers and field engineers. We are looking for someone with energy and enthusiasm who … are assigned and escalated where necessary to the relevant support teams. Accurate data collection on the call handling database system. Provide first line support for both software and Hardware calls. Monitoring engineers in respect of call, location and status. Maintain the installation diary for … against agreed timescales. Provide a quality service for the customer which will include building good relationships, delivering training and first-class aftercare. Provide first line technical support for both industrial and retail customers. Good product knowledge base of company's software & hardware (training provided more »

30pm or 9am until 5:30pm (Monday to Friday) Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. … a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries * Troubleshooting basic areas of the company platform * Work with customers … to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge more »

st Line Technical Support Engineer, Bournemouth, £28,000 As a Technical Support Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the … company which began as a small family business and evolved into a global force. They understand the need for flexibility and as a Technical Support Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite … parking. Technical Support Engineer Responsibilities Incoming support queries from customers. Ownership of support issues. Troubleshoot, resolve, and document support queries. Onboarding of customers. Liaising with departments to resolve outstanding issues. Skills & Experience Required Network troubleshooting skills. Windows and Linux server more »

st Line Technical Support Service Desk (Mandarin Speaking) Position: Permanent Business: Music Concierge Worldwide Reporting to: Technical Operations Manager Location: Hybrid, would suit someone based in or around Hertfordshire Salary range: £25,000 - £30,000 per annum ________________________________________________________________ About our agency Music Concierge … leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agency spans other creative and technical disciplines, with a particular focus on wellness. www.earthskycollection.com Our technology platform One common technology platform underpins each agency’s operation, comprising music and media … well as customer service. You will be joining our technical support team where you would be trained as both a 1st line support agent and player build and preparation technician. Within the technical support team, you would more »

The kind that makes you want to tell anyone who'll listen as you jump up and down with excitement and passion. As a 1st line Customer Support Analyst, you'll be on the front lines of delivering great experiences. Helping to ensure our customers … Jira (Atlassian). What you'll need to help customers become digitally fluent: Commitment to resolving issues for customers; demonstrated experience dealing with support cases or requests Minimum 1 year experience working in a similar environment, dealing with support cases/product support or … Knowledge of basic SQL, data point integration, database design or data analytics A passion and drive to develop a career in a Software support environment Financial/Accounting or ERP knowledge would be a bonus! What you'll do to create a seamless experience: Deliver exceptional customer service more »

have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer … service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact … where possible * Train members of the team on new products/services * Lead role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with more »