Role: 2ndLineSupport Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking more »
Technical Support Analyst – 2ndLine This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual … working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2ndlinesupport remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with … On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with more »
Employment Type: Permanent
Salary: £28000 - £37500/annum (Inc On call Allowance)
are looking to recruit an experience support team leader. We need an experienced team leader who has a technical capability that is 2nd/3rd line in a Microsoft, Azure , Office 365, Intune, SQL Server technical environment. Even more important is that you are passionate … about providing a proactive support capability. To be suitable for this role, you will be a proactive team manager. An ITIL accreditation would be nice, however a proactive structured approach to support is more important. You will organise your team to work … smart, building problem management and problem solving skills to compliment the current incident capability. Being a good coach who can help engineers develop from 2nd to 3rd line, improving their technical and project skills will be a real plus in this role. This role is based onsite more »