18 of 18 Remote Permanent 2nd Line Support Jobs in London

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. … Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

IT Support Engineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884. £36k + Benefits Package. 📍 Location: Onsite - Hampton Court, Greater London. 📍 Onsite Working: Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to … work in the UK. Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

Join to apply for the 2nd line Support Engineer role at Wanstor Join to apply for the 2nd line Support Engineer role at Wanstor Department: Service Management Location: Hybrid Description Hello and welcome to Wanstor! We’ve been delivering innovative, award-winning IT solutions for over 22 years, and we … skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here. About The Role Join our dynamic team as a 2nd line Support Engineer and take your career to the next level! We think this is a really great opportunity because you’ll be at the … function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Wanstor by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. London, England, United Kingdom 1 month ago Greater London, England, United Kingdom 2 days ago City Of London, England, United Kingdom 1 month More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to … with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365 . … party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of More ❯

2nd Line Support Engineer Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description Summary An exciting opportunity for a career-minded individual seeking to progress within the IT sector with an award-winning managed service provider. You will have honed your skills within a service desk environment and be ready to handle more … at assigned customer sites. You will take ownership of requests and manage them through to completion, maintaining a high level of customer service. Key Responsibilities Providing escalated technical support and client liaison for complex faults and services Handling incidents, service requests, and change management Managing services in compliance with security standards Working onsite at client locations on projects … service recommendations Opportunities for technical consultants to specialize and progress into third-line roles About You Skills Experience in IT support and projects at a 2nd line level Proficiency with Microsoft 365 suite Supporting Windows 10 within a Microsoft domain environment Deploying, troubleshooting, and maintaining hardware (Auto-Pilot & MDM) Experience with Microsoft server More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. We have delivered projects for almost every police force and law enforcement agency in the … recognise that this is key to building a sustainable, investible business. The majority of staff work remotely with occasional office days, and we have systems in place to support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service … an “expert” in the IT Service Management functions with ConnectWise. Continuously improve on process and efficiency within SOP’s and ConnectWise. Required skills Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly organised More ❯

Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Get AI-powered advice on this job and more exclusive features. We are looking for a 2nd Line Remote … Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting … time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Razorblue Group by 2x Get notified about new Second Line Support Engineer jobs in United Kingdom . London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About the role We're looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You'll play a key … role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services. As a 2nd Line Support Engineer you will: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex More ❯

11045SR £28k – 33k per year 2nd Line IT Support Analyst Our client is looking for a2nd Line IT Support Analyst to take responsibility for the coordination of work relating to 1st and some 2nd line support tasks within the business. You will work within a small … support team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are … resolved. Hybrid working – 4 days on site (Mandatory) Primary Responsibilities • Full ownership of support tickets including assigning and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and More ❯

Join to apply for the IT 2nd Line Support Engineer role at Aventum Group Who We Are Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. … platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team, responsible for leading and overseeing IT support across Aventum Group and associated … entities. We seek a candidate eager to develop personally while ensuring the business needs are met and expectations exceeded. This role involves support in all aspects of IT across the group. Tickets are submitted via email to our Helpdesk (Zendesk) and must be resolved in line with SLAs. Role Responsibilities Maintain a 99% SLA. Follow correct More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. … In this role, you’ll provide escalated technical support for a suite of internal and client-facing … products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident resolution More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. … In this role, you’ll provide escalated technical support for a suite of internal and client-facing … products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident resolution More ❯

platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum … looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. … Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver’s processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications – Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock More ❯

Social network you want to login/join with: 2nd Line Support Engineer, Hertfordshire Client: Tsr Select Location: Hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7b5b74ea3da3 Job Views: 12 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Description: Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour. The … ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP). In this role as a 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering support for IT service contracts. The role requires More ❯

Product Support 2nd Line Location London/Home working Broster Buchanan are on the lookout for a Product Support 2nd Line to join a Global Travel and Event Management company. The role The purpose of this role is to provide escalated 2nd line support for … by the company. This includes all internal and client facing products (including 3rd party). This role is part of the wider software development function which provide Product Support for the customers, both internal and external, that use the product(s). The Product Support team will interact mainly with the Operational, Client Success and Development … self-booking systems. Experience of in depth troubleshooting and use of XML/GDS server logs Excellent customer service skills. A strong team player with the dexterity to support colleagues and clients across a multitude of support queries and products. Inquisitive with the ability to use own initiative to solve problems in a methodical manner. An More ❯

White Glove 2nd Line IT Onsite Support – Global Law Firm - City of London We are partnering with our client, a Global Law firm, as they look to recruit an experienced IT Support professional to join their London team. This team provides end to end onsite IT support to users and guests … increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile … internal talent and are committed to ongoing professional development and training. Skills and experience required: A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV in a legal or similar professional services environment Experience in offering face to face/deskside support Be able to evidence More ❯