11 of 11 Permanent 2nd Line Support Jobs in the Midlands

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1ST/2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

1ST/2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role … with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 1ST/2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

2nd Line BC Support Analyst | Wolverhampton | Hybrid | £35-45k Oscar Technology has partnered with one of the UK's leading Microsoft Dynamics 365 partners to recruit a 2nd Line Business Central Support Analyst to join their dynamic team. The … Role As a 2nd Line Support Analyst, you'll use your expertise in Microsoft Dynamics 365 Business Central to troubleshoot, resolve and maintain complex customer issues. Acting as a vital link between first-line support, developers, and other departments, you'll … . Access to a 24/7 Employee Assistance Programme for expert advice and support. Opportunities for continuous professional development and career progression. 2nd Line BC Support Analyst | Wolverhampton | Hybrid | £35-45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation more »

Job Title: 1st/2nd Line IT Support Engineer Location: Birmingham Salary: £29,000 Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT … will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments. Key Responsibilities: Provide 1st and 2nd line support for a variety of IT issues. Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and … documentation of support requests and resolutions. Deliver exceptional customer service and ensure client satisfaction. Ideal Candidate: Previous experience in a 1st/2nd line support role. Strong knowledge of IT hardware, servers, Office 365, and Windows. Excellent troubleshooting and problem-solving skills. Outstanding more »

progressive team? Great - please get in touch today. This leading law firm is keen to build on a successful 2024 by adding a further 2nd line Support Analyst to their team. This is a genuine opportunity to support the team across all offices … and to play your part in building and implementing new solutions to help propel the business to further growth in 2025. As a 2nd line Support Analyst you will gain opportunities for further career progression, ongoing training in a friendly and professional area. Benefits Excellent … stakeholders including lawyers, marketing, support team to ensure solutions are fit for purpose Required Skills and Qualifications: Previous experience in a technical 2nd line support role VMware 7 experience and MS Azure support experience Windows Server, Active Directory & Office 365 configuration more »

Job Title: 2nd Line Application Support Location: Hitchin (full-time onsite) Industry: Property Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to … customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team. Key Responsibilities: * Provide 2nd line support via ticketing systems * Update systems/documentation with relevant information * Work closely with stakeholders to guide system changes … experience- SQL/MySQL This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

Role: 2nd Line IT Support Engineer Location: Wolverhampton Salary: £35,000 Are you a tech-savvy problem solver ready to take on dynamic challenges with a leading Managed Service Providers (MSP) ? We are seeking an enthusiastic and experienced 2nd Line IT Support professional for a full-time permanent position based in Wolverhampton. This role offers an exciting mix of remote support duties complemented by onsite visits to our diverse range of clients across the region. Key Responsibilities: Provide comprehensive second-line technical assistance. Troubleshoot complex issues … involving various hardware and software configurations. Support clients on site and remotely in the Midlands and surrounding area Deliver friendly customer service both remotely and face-to-face during client site visits. Required Skills & Experience: Technical Proficiency : You should be well-equipped with knowledge around common operating systems more »

2nd Line WAN Engineer Solihull: On Site Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line WAN Engineer, you will contribute to this by helping deliver for our customers across the region. Your … supporting and investigating SD-WAN as part of 24/7 BAU operations to enable the delivery of secure network. We need an experienced 2nd Line Engineer to join a small team of highly skilled engineers based in Solihull to manage and support a new … estate. Daily duties will include a mixture project/implementation work and general support escalations/fault finding. We require a skilled 2nd Line engineer capable of configuring, trouble shooting and tuning network devices. Your transferable skills and experience: In-depth knowledge of configuring and more »

IT Support Engineer (2nd line Windows 0365) Nr. Loughborough onsite to £40k Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network support, data centres and IT consultancy. As an IT Support Engineer you'll support day to day activity on clients' IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to deploying … rise) Pension Paid for training and certifications Excellent career growth opportunities Apply now to find out more about this IT Support Engineer (2nd line Windows 0365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and more »

Technical Support Engineer (2nd line Windows 0365) Normanton on Soar onsite to £40k Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network … support, data centres and IT consultancy. As a Technical Support Engineer you'll support day to day activity on clients' IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to … rise) Pension Paid for training and certifications Excellent career growth opportunities Apply now to find out more about this Technical Support Engineer (2nd line Windows 0365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and more »

2nd Line – Firewall Support Specialist Onsite: Solihull Are you a knowledge leader in Firewall support with the ability to work on Project and delivery activities to support our prestigious central government customers? Do you want to join our growing team and … lead the activities in the daily operation and support of our new service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to providing outstanding … windows server support skills for our customers across the region. The role We are looking for a Firewall Engineer to join our SDWAN Support team, to work on Project and delivery activities to support our prestigious central government customers. This role will join our more »