Permanent 2nd Line Support Jobs in the Midlands

13 of 13 Permanent 2nd Line Support Jobs in the Midlands

2nd Line Support Engineer

Walsall, West Midlands, United Kingdom
RECRUIT123 LIMITED
can offer excellent career progression and development prospects. Due to continued expansion, they now have a position for a well-rounded and hands-on, 2nd Line Support Engineer. Our client is a fast-growing IT services company based in Walsall. On offer is a competitive … salary and benefits package. What we need from you as an 2nd Line Support Engineer: 3 to 4 years minimum experience working as a technician with a strong track record of success in resolving advanced technical support issues Professional IT Certifications such as … and helpful experience Work on and resolve escalated helpdesk tickets Resolve issues for the client with advanced remote troubleshooting Remote hardware maintenance and support Project work Onsite support Deployments Salary: £29,000 - £32,000 per year dependant upon experience. Hours: Working Monday to Friday 9am 5.30pm. more »
Employment Type: Permanent
Salary: £30,000
Posted:

2nd Line 24/7 WAN Network Support Engineer

Birmingham, England, United Kingdom
Reed Talent Solutions
Seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of BAU operations, ensuring the global delivery of secure network services. Role : 2nd Line 24/7 WAN Network Support Engineer Contract : 6 months … This role requires sole-British nationality - candidate needs to eligible for SC Clearance Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and … support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team’s skills. Mandatory Skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. more »
Posted:

BC Support (1st/ 2nd line)

Wolverhampton, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Nigel Frank International
Business Central Support Consultant 1st line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for … occasional on-site travel; project phase dependant. The role will involve: Providing 1st Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams on new … upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire to grow more »
Employment Type: Permanent
Salary: £28000 - £33000/annum Additional Benefits
Posted:

2nd Line IT Support

Derby, Derbyshire, United Kingdom
In Technology Group
Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking more »
Employment Type: Permanent
Salary: £25000 - £30000/annum
Posted:

2nd Line support

Northampton, Northamptonshire, United Kingdom
More Recruitment Solutions
Technical Support Analyst – 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit a passionate individual … working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities: • Providing 2nd line support remotely and occasionally on-site when required • Managing open tickets within SLA, and maintaining ownership • Working closely with … On-call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 2 years 1st/2nd level technical helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK driving licence • Experience interacting with more »
Employment Type: Permanent
Salary: £28000 - £37500/annum (Inc On call Allowance)
Posted:

2nd Line IT Support

Bromsgrove, Worcestershire, United Kingdom
In Technology Group
Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In more »
Employment Type: Permanent
Salary: £28000 - £33000/annum
Posted:

1st/2nd Line IT Support

West Bromwich, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
In Technology Group
Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support … working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required … and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying more »
Employment Type: Permanent
Salary: £26000 - £28000/annum hybrid working
Posted:

2nd Line IT Support

Wolverhampton, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Role: 2nd Line IT Support Engineer Location: Wolverhampton Salary: £35,000 Are you a tech-savvy problem solver ready to take on dynamic challenges with a leading Managed Service Providers (MSP) ? We are seeking an enthusiastic and experienced 2nd Line IT Support professional for a full-time permanent position based in Wolverhampton. This role offers an exciting mix of remote support duties complemented by onsite visits to our diverse range of clients across the region. Key Responsibilities: Provide comprehensive second-line technical assistance. Troubleshoot complex issues … involving various hardware and software configurations. Support clients on site and remotely in the Midlands and surrounding area Deliver friendly customer service both remotely and face-to-face during client site visits. Required Skills & Experience: Technical Proficiency : You should be well-equipped with knowledge around common operating systems more »
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

2nd Line Support Team Leader

Derby, Allestree, Derbyshire, United Kingdom
Eligo Recruitment Ltd
are looking to recruit an experience support team leader. We need an experienced team leader who has a technical capability that is 2nd/3rd line in a Microsoft, Azure , Office 365, Intune, SQL Server technical environment. Even more important is that you are passionate … about providing a proactive support capability. To be suitable for this role, you will be a proactive team manager. An ITIL accreditation would be nice, however a proactive structured approach to support is more important. You will organise your team to work … smart, building problem management and problem solving skills to compliment the current incident capability. Being a good coach who can help engineers develop from 2nd to 3rd line, improving their technical and project skills will be a real plus in this role. This role is based onsite more »
Employment Type: Permanent
Salary: £45000 - £53000/annum
Posted:

2nd Line 24/7 WAN Network Support Engineer (Hiring Immediately)

Birmingham, UK
Reed Talent Solutions
Seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of BAU operations, ensuring the global delivery of secure network services. Role : 2nd Line 24/7 WAN Network Support Engineer Contract : 6 months … This role requires sole-British nationality - candidate needs to eligible for SC Clearance Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and … support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team’s skills. Mandatory Skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. more »
Employment Type: Full-time
Posted:

2nd Line Support

CV37, Stratford-upon-Avon, Warwickshire, United Kingdom
Nouvo Recruitment
2nd Line Support Hybrid after probation Our client, a prestigious law firm, who are looking for an experienced 2nd Line Support to add to their already successful and busy IT Team Job Purpose To ensure the seamless operation of IT … systems by performing systems administration, providing IT support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm. Key Tasks/… Responsibilities Systems Administration : Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance. IT Support : Handle 1st and 2nd line support for technical queries Supplier Liaison : Coordinate with external suppliers regarding hardware, software, and services Documentation and Training : Create more »
Employment Type: Permanent, Contract, Temporary
Salary: £28000 - £32000/annum
Posted:

2nd Line IT Support

CV34, Warwick, Warwickshire, United Kingdom
Nouvo Recruitment
Avon are recruiting for an enthusiastic individual to work as part of their small but growing IT team where you will assist in providing 2nd line technical support across the firm. To ensure the seamless operation of IT systems by performing systems administration, providing IT … support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm. Key … tasks/responsibilities Systems administration : Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance. IT support : Handle 2nd line support for technical queries, resolving issues promptly and escalating serious concerns when necessary. Supplier liaison : Coordinate with external suppliers more »
Employment Type: Permanent
Salary: £30000 - £32000/annum
Posted:

2nd Line support

Northampton, Northamptonshire, United Kingdom
More Recruitment Solutions
2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »
Employment Type: Permanent
Salary: £25000 - £32500/annum
Posted:
2nd Line Support
the Midlands
10th Percentile
£28,450
25th Percentile
£29,000
Median
£31,000
75th Percentile
£35,750
90th Percentile
£37,700