14 of 14 Permanent 2nd Line Support Jobs in the North of England

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and … provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing … processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure More ❯

2nd Line IT Support Technician Ilkley - Office based Up to £35,000 per annum Join a Collaborative MSP Team in Ilkley. Our client is looking for a 2nd Line IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support … businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. … Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd and 3rd Line support, resolving escalated and complex technical issues with a focus on client satisfaction. Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations. Build strong More ❯

IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access …/experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting … on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/ More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support … Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. Responsibilities include issue resolution, compliance with validation and quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide … second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/configuration of validated and non-validated systems Assist in patching, updates, and system maintenance Ensure adherence to validation More ❯

2nd Line Support Engineer Location: Leeds Salary: Circa £35K – £42K + Bonus + Benefits 2nd Line Support Engineers required by a fast-growing, Top Tech Company! This is a varied, challenging role in a talented team where you’ll be focused on BAU support, monitoring, and maintenance of … Server (IIS, NLB, RDS) VMware and/or Hyper-V virtualisation Active Directory, DNS Nice to have: PowerShell Scripting Experience in a 24/7 shift-based IT support environment Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you’ll be able to keep up to date with the latest technologies More ❯

1st/2nd line IT Technician - Manufacturing Location : Rotherham Hours : 35 hours/week - Monday to Friday 9:00-5:00 Salary : £26,000 - £32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme We are exclusively supporting our highly sucessful manufacturing client Rotherham based … manufacturer in their recruitment of a 1st/2nd line IT technician. Due to continued international growth they are looking to further enhance our internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. … This role is to be based on-site at their Rotherham head-office. What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and More ❯

Job Title: 2nd Line Support Technician Location: London UK UK Salary: £28k - £32k per annum + Benefits I am seeking a skilled 2nd line support Technicians to join my clients dynamic team in London! I am looking for candidates who are skilled with: Microsoft 365 & Active Directory Windows Server administration … Networking fundamentals (TCP/IP, DNS, DHCP) Desktop support (Windows/macOS) PowerShell scripting Troubleshooting hardware and software issues Key Responsibilities: Provide 2nd line support across multiple locations Resolve incidents and service requests Monitor system performance and implement improvements Escalate complex technical issues to 3rd line or specialist teams Maintain accurate … documentation of systems and procedures Support deployment and upgrade projects when required Do you have the required skillset? Please apply below More ❯

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯

Support Technician - Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start Plymouth SC Clearance Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or … Refurbishment'). Secure all devices and equipment in onsite storage at the end of each day. ?? Skills & Requirements: Previous experience in IT support, deployment, or refresh projects. Strong attention to detail and ability to follow strict processes. Good communication and reporting skills. Ability to work independently and within a team. Physically able to move equipment between locations safely. More ❯

Support Technician - Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start Plymouth SC Clearance Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or … Refurbishment'). Secure all devices and equipment in onsite storage at the end of each day. ?? Skills & Requirements: Previous experience in IT support, deployment, or refresh projects. Strong attention to detail and ability to follow strict processes. Good communication and reporting skills. Ability to work independently and within a team. Physically able to move equipment between locations safely. More ❯

Why Join Us? Be a key technical point of escalation in a fast-paced, solutions-led support team. Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications. Work closely with senior engineers and contribute to the delivery of high-quality client projects. Enjoy a workplace that values collaboration, problem-solving, and professional growth. Join … a company that delivers all support in-house — no outsourcing, just a strong, centralised team. Key Role Responsibilities Handle escalated technical support issues across hardware, software, and infrastructure systems. Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms. Support infrastructure upgrades and service improvements across client environments. Liaise with technology vendors to … resolve hardware or software issues. Produce and maintain technical documentation and client support materials. Key Attributes Required 2+ years’ experience in a second-line IT support role or similar. Good understanding of networking, Windows environments, and cloud services. Experience working with AV systems, telephony, or access control is a plus. Strong troubleshooting, time management More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of … equipment across our network. You will have strong expertise and the ability to provide rapid solutions.Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.Liaising with Support to get issues fixed.Configuring, installing and supporting any client hardware and software.Configuring, installing required devices.Processing new and leaver accounts.Managing, assessing, and reporting on project activities to meet deadlines.Focus on More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯