1 to 25 of 28 Remote 2nd Line Support Jobs in the UK excluding London

1st/2nd line IT Technician - Manufacturing Location : Rotherham Hours : 35 hours/week - Monday to Friday 9:00-5:00 Salary : £26,000 - £32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme We are exclusively supporting our highly sucessful manufacturing client Rotherham based … manufacturer in their recruitment of a 1st/2nd line IT technician. Due to continued international growth they are looking to further enhance our internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. … This role is to be based on-site at their Rotherham head-office. What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise … a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office … a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both … from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations and were ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents, and escalating More ❯

turn IT on Princes Risborough, England, United Kingdom Join or sign in to find your next job Join to apply for the 2nd Line Support Consultant role at turn IT on turn IT on Princes Risborough, England, United Kingdom 2 days ago Be among the first 25 applicants Join to apply for the 2nd … at turn IT on Get AI-powered advice on this job and more exclusive features. Princes Risborough turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. £26,000 - £30,000 Princes Risborough turn IT on are … and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents. Responsibilities Provide second line support for schools, deliver outstanding levels of customer service and support. Liaise across 2nd/3rd line teams. Support and mentor More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise … their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with … a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office More ❯

razorblue role: We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests … Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good … accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual More ❯

2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of … continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role … management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

Job Description: iAction Engineer – Roles, Responsibilities, and Specifications This role provides user-provisioned desktop-based operational service and support for multiple clients. The successful candidate will join a highly skilled team of support engineers … providing 2nd line technical support. The role requires a flexible work ethic and a pragmatic approach to IT support. Candidates should have a first/second line support background, excellent customer service and communication skills, along with methodical troubleshooting techniques. This role will require some working from the DXC site in Erskine. The … team is responsible for providing remote 2nd line support within a cloud environment supporting Windows Server 2003/2008 R2/7/10. You will provide telephone technical support to end users, on-site engineers, and implementation teams as required. The team investigates, diagnoses, and resolves incidents/problems experienced by customers More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not … re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head of DIS. This … role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and SaaS products, working within a More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the … effective after probation period). This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to 5.30pm (1 Hour More ❯

Social network you want to login/join with: IT Support Analyst (1st/2nd line), altrincham col-narrow-left Client: Location: altrincham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: If you have around 2 years experience … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

Micro | Talent Attraction leader and DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key … Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ingram Micro by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Manchester, England, United Kingdom 1 week ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore … looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired Skills: Certifications – MCITP, CompTIA, Network+ More ❯

Are you a tech enthusiast ready to dive deep into problem-solving and customer-focused support? Do you thrive in dynamic environments where every day presents a new challenge? If so, this might just be the opportunity for you! Our client has been at the forefront of IT innovation for over 20 years, delivering cutting-edge connectivity and … end IT solutions to businesses, big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence. About the role As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You’ll be troubleshooting, resolving, and supporting an … come together for team drop-in sessions and regular meetups in Chippenham or London. The team’s flexible, hybrid approach to working means there’s always someone to support you, no matter where you are. What we're looking for: A logical thinker with a passion for troubleshooting and finding solutions. Excellent communication skills and the ability to More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both … from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we're ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents, and escalating More ❯

Join to apply for the 2nd Line Network Support Engineer role at Node4 Join to apply for the 2nd Line Network Support Engineer role at Node4 Direct message the job poster from Node4 Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we … the role At Node4, we're dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby. This is your chance to work in a fast-paced, customer-focused environment … where innovation and service excellence are at the heart of everything we do. As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with both customers and senior engineers, you'll be a key player in resolving escalated issues More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support for cloud-based systems … responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. Monitor cloud systems and proactively … identify issues. Escalate unresolved issues to 3rd Line Support or Cloud Service Providers. Document support activities and maintain a knowledge base. Collaborate with cross-functional teams to manage and deploy cloud solutions. Requirements Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud). Experience with C#, MVC, RESTful APIs, and JSON. Experience with More ❯

IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access …/experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting … on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/ More ❯

2nd Line IT Support Technician Ilkley - Office based Up to £35,000 per annum Join a Collaborative MSP Team in Ilkley. Our client is looking for a 2nd Line IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support … businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. … Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd and 3rd Line support, resolving escalated and complex technical issues with a focus on client satisfaction. Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations. Build strong More ❯

2nd Line Support Analyst West Brom, Birmingham (3 days office, 2 days WFH) Flexible working (Mon-Fri) Are you a talented and motivated IT professional? Committed to developing your career in IT? If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’, then we … and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off. Requirements · The ideal candidate will have a track record in 2nd Line support. · Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations. · Strong Microsoft 365 and Azure administration and troubleshooting More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure More ❯

a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be fully fluent, either native … Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability : Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools Troubleshooting hardware, software, network, and Microsoft 365 issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers More ❯