1 to 25 of 217 2nd Line Support Jobs in the UK

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will … provide desktop support for all issues while responding to first line and second line service tickets. As a successful candidate you will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. DUTIES Your More ❯

2ndLineSupportEngineer MSP-CentralLondon Upto£40,000 WereworkingwithagrowingMSPbasedinCentralLondonlookingforacapableandconfident2ndLineEngineerwithstrongnetworkingexpertise.Youllbethego-toescalationpointfor1stLineEngineers,resolvingmorecomplexissuesacrossMicrosoft365 andnetworkenvironments,withaparticularfocusonrobustnetworkingskills. Ourclientvaluesaproactive,can-doattitude.You'llbejoiningatight-knit,collaborativeteamwhereeveryonepullstogether.Ifyourelookingforarolewhereyoucanmakeatangibleimpactonbusinesses'infrastructureacrossLondonandfurtheryourcareerwhiledoingit-wewanttohearfromyou. KeyResponsibilities: Actastheprimaryescalationpointfor1stLineEngineers,resolvingtechnicalissuesefficientlyandthoroughly Troubleshootandsupportawiderangeofenvironments,withastrongfocusonnetworkinginfrastructure SupportMicrosoft365,Azure,andWindowsServerenvironments ManageandmaintainnetworkdevicesideallyincludingMeraki,UniFi,orDrayTek Assistwiththeonboardingofnewclientsandcontributetoinfrastructureprojects Liaisedirectlywithclients,providingupdatesanddeliveringhigh-qualitycustomerservice UseConnectWise(orsimilarPSA/RMMtools)tomanageticketsandmonitorsystems Mentorjuniorengineersandcontributetoongoingserviceimprovements More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based … mark and youll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you … will provide desktop support for all issues while responding to first line and second line service tickets. As a successful candidate you will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. DUTIES More ❯

The Role Part of a well-established, busy Service Desk team, fielding in excess of 2000+ new support requests each month, from a diverse range of clients, you will be part of the face of the company, helping to resolve technical issues directly or as escalated to you as a Second Line team member. In addition … you will be involved in project work, supporting the specification of infrastructure and software solutions and their implementation, to support the business needs of our existing and new clients. The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a … skills. The role is primarily office-based but at times will include fieldwork. This role is based in Cornwall, at our Bodmin location. Duties & Responsibilities As a Second Line Service Desk Engineer: Provide Second Line technical assistance to a range of businesses of different sizes, across different industries. Help manage and monitor the helpdesk, identify and More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of … technologies, and delivering exceptional customer service, this is your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring … and to the highest standards. Youll also collaborate with third-party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain More ❯

IT Support Engineer Southampton HQ We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems … company to obtain assistance with their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role … systems and their network implications. To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. You are a reliable and More ❯

where we continually expand our expertise and nurture our talent with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 2nd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users … thrive and do your best work. Reporting to our Service Desk Team Leader and based at our Bristol City Centre office, you will play a key role in delivering 2nd Line, End user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to … and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology About you and your skills The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both … from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations and were ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing problems, resolving incidents, and escalating More ❯

Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2nd Line Support Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing … into a 3rd Line Support Engineer role. 2nd Line Support Engineer Job Overview This role is a blend of responsibility and growth. You'll already be confident in: Taking ownership of escalated support requests Communicating clearly with clients Troubleshooting issues in Microsoft 365, Windows, and networking environments You'll … be building experience in: Project delivery and migrations Azure AD and cloud-first environments Security standards and best practices Scripting and automation 2nd Line Support Engineer Job Requirements Positive attitude and hunger to improve Calm under pressure Strong communicator Process-oriented and dependable Networking fundamentals (Ubiquiti, Mikrotik desirable) VoIP and 3CX knowledge - Highly Desirable Knowledge More ❯

Second Line Technician needed to cover one of our clients Schools in the Reigate area. Salary: Up to £32,000 Benefits:25 days holiday, company pension scheme, sage benefits Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. We are a leading managed service provider in the Education Sector, and are looking for … a Second Line IT Support Engineer to be based at one of our client sites. If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Your responsibilities will include: Provide Specialist IT support that ensures the … T-Level in a relevant subject. Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred. 2-3 years experience in an IT Helpdesk or IT Support environment. Solid understanding of wired and wireless networks and devices. Ability to work independently and as part of a team under pressure. Experience in the education sector is desirable More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a … fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support More ❯

When registering to this job board, you will be redirected to the online application form. Please ensure that this is completed in full to facilitate review of your application. 2nd Line IT Support Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We … re seeking an experienced 2nd Line IT Support Engineer to work as part of a team providing 1st and 2nd line remote and on-site support across London and a site in Berkshire. The ideal candidate will have extensive experience in Windows Server and Desktop focused IT support. The position … to work independently and provide team feedback. Strong documentation skills. Attention to detail, self-motivation, and excellent timekeeping. Interview Process 1st stage: 20-minute screening call via MS Teams. 2nd stage: On-site interview with the Hiring Manager and a team member. If interested, apply now. Our recruitment team will contact shortlisted candidates. We may close this vacancy early More ❯

vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to … expected to work from the office in Covent Garden and support the Help Desk with incoming tickets. There will also be opportunities to progress into a second line role once you’re proven in your current position. ABOUT THE COMPANY The company is a well-established, London based boutique MSP that manages the IT Infrastructure for … First Call Resolution/FCR wherever possible. SALARY (First Line Support Position): £28,000 - £35,000 per annum (depending on experience) + Benefits SALARY (Second Line Support Position): £35,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Covent Garden, London (WC2E) (This is an Office based role with site More ❯

Join to apply for the 2nd Line IT Support Engineer role at EventStars 2 days ago Be among the first 25 applicants Join to apply for the 2nd Line IT Support Engineer role at EventStars When registering to this job board you will be redirected to the online application form. … Please ensure that this is completed in full in order that your application can be reviewed. 2nd Line IT Support Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We're seeking an experienced 2nd LineIT Support Engineer to workaspartofateamin … providing 1st and 2nd lineremoteandon-site supporttotheservicesacrossLondon and a site in Berkshire.TheidealcandidatewillhaveextensiveexperienceinWindowsServerandDesktopfocusedITsupport. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions, workingflexiblyinresolvingandfurtherinvestigatingpossibleescalations. About Norwood Founded in 1795, Norwood is the oldest More ❯

around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not … re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head of DIS. This … role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and SaaS products, working within a More ❯

A very successful and growing client of ours is looking for a 2nd Line Support Engineer to join their team in Oldham. This is a hybrid position. Experience working in an MSP environment would be preferred. Required Skills/Experience of the 2nd Line Support Engineer: Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment Strong knowledge of Microsoft … Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. Knowledge of virtualization platforms (Azure Virtual Desktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from McGregor Boyall Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall 2nd Line Support Engineer London, 4/5 days onsite MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA … Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at McGregor Boyall by 2x Get notified about new Second Line Support Engineer jobs in City Of London, England, United Kingdom . London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom 3 weeks … London, England, United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 week ago IT Support Engineer with 1st and 2nd Level Support London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯

2nd Line Desktop Support Engineer £30,000 + On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent 2nd Line Desktop Support Engineer role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. … You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you’ll be doing: • Resolving 2nd line support queries across desktop, network and mobile environments • Building laptops/PCs using tools such as Intune Autopilot or SCCM • Supporting Office 365, Windows More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. … In this role, you’ll provide escalated technical support for a suite of internal and client-facing … products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident resolution More ❯

and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services. The award winning Cisco and Aruba Partner is searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today … Responsibilities: Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications More ❯

Social network you want to login/join with: 2nd Line Support Engineer, Hertfordshire Client: Tsr Select Location: Hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7b5b74ea3da3 Job Views: 12 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Description: Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour. The … ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP). In this role as a 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering support for IT service contracts. The role requires More ❯

Are you looking to advance your career in IT support? Join a leading governmental organisation in Gloucestershire renowned for its excellent team culture and a massive push towards training, development, and internal progression. Responsibilities: Handle technical escalations from the service desk team and participate in upgrade projects. Troubleshoot Airwave technical incidents. Manage and support Intune devices. … Skills and Must-Haves: Experience in service desk or 1st line support. Eagerness to learn and develop. Ability to obtain security clearance. Nice to Haves: Experience with Airwave radios. Intune experience. Benefits: £3,000 to £4,000 optional on-call allowance (1 in 4 weeks). Amazing pension scheme. Funded certifications and training. Salary: £33,915 Base Salary More ❯

2nd Line Support Engineer - Service Desk - Plymouth On-site work Full driving license is required for this role Salary - £27,000 - £32,500 depending on experience … 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportun click apply for full job details More ❯