1 to 11 of 11 2nd/3rd Line Support Jobs in the UK excluding London

We now have an exciting opportunity for a Helpdesk Analyst to provide 2 nd / 3 rd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes … support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal / external parties are kept informed of any issues that need escalating. Offering excellent and prompt customer service and representing the company in a professional … application Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime Troubleshooting network connectivity in a LAN / WAN environment Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays Troubleshoot communication between more »

Technical Support Specialist - 2nd / 3rd line - Freight Experience ESSENTIAL Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time … onsite). The Technical Support Specialist will have the following skills / background; Essential experience: Ability to navigate and work efficiently using IT software. 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role. Freight forwarding ops knowledge Logging using inhouse CRM. Accurate ticket resolution. … Document and maintain detailed records of support interactions and solutions. Liaise with 3rd parties Dealing with 2nd / 3rd line queries effectively to competition. Patient with excellent customer service skills / commercial awareness Excellent Problem Solver and team more »

Technical Support Specialist 2nd / 3rd line - Freight Experience ESSENTIAL Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time … onsite). The Technical Support Specialist will have the following skills / background; Essential experience: Ability to navigate and work efficiently using IT software. 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role. Freight forwarding ops knowledge Logging using inhouse CRM. Accurate ticket resolution. … Document and maintain detailed records of support interactions and solutions. Liaise with 3rd parties Dealing with 2nd / 3rd line queries effectively to competition. Patient with excellent customer service skills / commercial awareness Excellent Problem Solver and team more »

Technical Support Specialist 2nd / 3rd line - Freight Experience ESSENTIAL Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time … onsite). The Technical Support Specialist will have the following skills / background; Essential experience: Ability to navigate and work efficiently using IT software. 2+ Years in Freight Forwarding Industry, Service Desk or technology-related role. Freight forwarding ops knowledge Logging using inhouse CRM. Accurate ticket resolution. … Document and maintain detailed records of support interactions and solutions. Liaise with 3rd parties Dealing with 2nd / 3rd line queries effectively to competition. Patient with excellent customer service skills / commercial awareness Excellent Problem Solver and team more »

IT Service Desk 2nd / 3rd line Support Engineer – 24x7 ops Looking for an experienced IT service desk, IT support Engineer to join a new 24x7 operations team. Providing 2nd and 3rd line … , covering 2nd line and 3rd Line duties. Technologies include but not limited to: Windows 10 / 11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure / AWS Mobile … Device Management Solutions Software / Hardware Infrastructure Patching End User Hardware - Laptops / Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified This is an excellent MSP with offices in Stoke On Trent, going from strength to strength. You would be joining a more »

join their dynamic IT team. This role offers a hybrid working environment, allowing you to work both onsite and remotely, and involves critical 2nd and … 3rd line support responsibilities to ensure the seamless operation of their IT infrastructure. Infrastructure Engineer (2nd / 3rd Line Support) Sheffield / Hybrid £30,000 - £40,000 Main Duties: Provide 2nd and … 3rd line technical support for IT infrastructure, resolving complex issues and ensuring minimal downtime. Manage and maintain servers, networks, and storage systems. Perform system upgrades, installations, and configurations as required. Monitor system performance and optimize for efficiency and reliability. Troubleshoot hardware, software, and network more »

join their dynamic IT team. This role offers a hybrid working environment, allowing you to work both onsite and remotely, and involves critical 2nd and … 3rd line support responsibilities to ensure the seamless operation of their IT infrastructure. Infrastructure Engineer (2nd / 3rd Line Support) Newcastle / Hybrid £30,000 - £40,000 Main Duties: Provide 2nd and … 3rd line technical support for IT infrastructure, resolving complex issues and ensuring minimal downtime. Manage and maintain servers, networks, and storage systems. Perform system upgrades, installations, and configurations as required. Monitor system performance and optimize for efficiency and reliability. Troubleshoot hardware, software, and network more »

Proactive Maintenance Lead / 2nd / 3rd line Support Maidstone Up to £45k DOE As the Proactive Maintenance Lead, you will play a critical role in maintaining and enhancing the performance, reliability, and security of our IT systems. You will … lead initiatives to proactively identify and resolve potential issues before they impact business operations. This role requires a blend of high-end 2nd line and 3rd line technical skills, along with leadership and strategic planning abilities. Key Responsibilities: System Monitoring and Maintenance … Essential Skills and Experience: Proven experience in a similar role, with a focus on proactive system maintenance. Strong technical skills covering high-end 2nd line and 3rd line support areas. In-depth knowledge of network infrastructure, server environments, virtualization technologies more »

experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course / certifications and progression! This role offers hybrid working depending on project work and is very flexible on working hours! You will be responsible for … performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product / solution. Supporting the production of technical specifications and / or solutions. Also supporting and advising colleagues from Service Desk roles when investigating incidents. You must have the … following skills / experience: Active Directory Windows Server Azure 365 Some experience of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience / understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also more »

and 3rd Line duties. Ideally, you’ll have some form of IT qualification, either BTEC, A Level’s, HND / HNC or Degree. Any IT certifications will enhance your application. In order to succeed within this role, you will need to a good communicator … to convey technical issues to non-technical users. You will also possess some of the following IT skills: Desktop and Server Hardware Hyper-V / VMware Windows 10 MS Active Directory, MS Server MS Exchange, MS Office and SQL Server Scripting and .Net UI and Process Design Visualfiles Case … Management This role perfectly combines 2nd / 3rd Line desktop support with supporting and improving this businesses IT Infrastructure. If you’re in a 2nd / 3rd Line role and you’re keen to more »

Do you have 2nd / 3rd Line Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd / 3rd Line … easily accessible. As a 2nd and 3rd Line Support Technician, you will provide 2nd / 3rd line service desk support to our customers, assisting them with hardware and software problems via phone, email … support role, here are some of the areas you would have been working in this week: Troubleshooting network connectivity in a LAN / WAN environment Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs Diagnosing and quickly resolving more »