21 of 21 2nd/3rd Line Support Jobs in the UK excluding London

established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for … Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with … Experience with Datto, Veeam, ShadowProtect, ESET Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist More ❯

established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for … Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with … Experience with Datto, Veeam, ShadowProtect, ESET • Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist More ❯

IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ27) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from RedRock Resourcing IT Support Analyst (2nd / 3rd … x 3 - New! (REFGJ27) Due to periods of growth and expansion a leading organisation is recruiting now. My client is looking for talented 2nd Line / 3rd Line IT Support Analysts to join their amazing team and provide outstanding support to their customers. Ideal candidates will have … the following: A minimum of 3 years’ experience in 2nd / 3rd line support Knowledge of virtualisation software and cloud services such as Azure and AWS Good troubleshooting / problem solving skills Network & Firewall knowledge and troubleshooting Windows server administration Key Responsibilities: Proactive maintenance of client networks Managing new workstation More ❯

established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for … Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with … Experience with Datto, Veeam, ShadowProtect, ESET •Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist More ❯

who has experience in this kind of role and is looking for a step into an exciting company with fantastic opportunities to progress to 3 rd Line / more experienced positions.Reporting into the IT Support Manager, you will be responsible for providing efficient remote / onsite support and services to clients located … UK-wide. What's involved? • Provide excellent customer service• Work to deadlines and adapt priorities to meet customer SLAs• Be included in the 24 / 7 support rota• Perform regular Network and Active Directory management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill … requirements: • Experience in providing 1st / 2nd Line IT support, ideally in a helpdesk / MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both written and verbal• Able to work on own and under pressure• Self-motivated• Good time management and priority handling• Previous More ❯

Senior IT Support Engineer, 2nd Line / 3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits 🛠️ Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you’ll be the escalation expert—leading on all things infrastructure and supporting mission-critical systems. You’ll be … excellence. Core Responsibilities: Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi / vCentre and Hyper‐V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations—Veeam or equivalent. Cloud & M365 / Azure : Own administration of … Microsoft 365, Azure, and Intune. Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN / IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG / Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship More ❯

2nd / 3rd Line Support Engineer – IT MSP Location: Primarily office-based in the Reading area, with occasional visits to client sites Job Type: Permanent / Full-Time Salary: £30,000 – £36,000 per annum + up to 10% matched pension contribution Essential: Licence: Full Clean UK Driving Licence required … experience is essential — candidates without prior experience working within a Managed Service Provider will not be considered. Role Overview: We are currently seeking a highly capable 2nd / 3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical … problem-solving skills, excellent communication abilities, and a proactive, team-oriented mindset. Key Responsibilities: Provide remote and occasional on-site technical support to clients (2nd / 3rd line). Troubleshoot and resolve issues across hardware, software, and networking. Manage tickets and workflows via a helpdesk system. Setup, configure, and support More ❯

IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ21) Due to growth, a leading organisation is recruiting talented 2nd / 3rd Line IT Support Analysts to join their team and provide outstanding support to customers. Ideal candidates will … have: At least 3 years’ experience in 2nd / 3rd line support Knowledge of virtualisation software and cloud services like Azure and AWS Strong troubleshooting and problem-solving skills Network & Firewall knowledge and troubleshooting Windows server administration Key Responsibilities: Proactive maintenance of client networks Managing new workstation builds and user setups … informal chat. Additional Information: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology, Other, Engineering Industries: IT System Development, IT Services and Consulting, IT Support #J-18808-Ljbffr More ❯

IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ23) IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ23) 1 week ago Be among the first 25 applicants Direct message the job poster from RedRock Resourcing IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ23) Due to periods of growth and expansion a leading organisation is recruiting now. My client is looking for talented 2nd Line / 3rd Line IT Support Analysts to join their amazing … team and provide outstanding support to their customers. Ideal candidates will have the following: A minimum of 3 years’ experience in 2nd / 3rd line support Knowledge of virtualisation software and cloud services such as Azure and AWS Good troubleshooting / problem solving skills Network & Firewall knowledge and More ❯

a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd / 3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to … and above, Windows Server 2012-22, and networking equipment (routers, firewalls, switches) Experience of using cyber security products including AV, email security, firewall configuration Project delivery including PC / laptop installation, server installation, firewall, switch, wireless configuration and installation, network health checks Excellent problem-solving abilities, with a logical, analytical approach Clear and effective communication skills (both written and … verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd / 3rd Line technical role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but More ❯

Role: Level 2 / 3 IT Engineer - MSP IT Sector Salary: £45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We … re seeking a Level 2 / 3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to … delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2 / 3 support across hardware, software, networks, and firewalls. Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments. Configure and maintain SonicWall firewalls More ❯

2nd / 3rd line Support Engineer (MSP Experience Required) Permanent IT Support BBBH80 Conor May-Payne Apply now Job Title: 2nd / 3rd line Support Engineer (MSP Experience Required) Location: Reading The Role A leading Managed Service Provider is seeking … a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : 22 days holiday (increasing with tenure) Matched company pension scheme Sick pay … table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage More ❯

2nd Line, 3rd Line, M365, role at Experis UK Senior IT Support Engineer, 2nd Line / 3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll … excellence. Core Responsibilities Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation: Design, deploy, and manage with VMware ESXi / vCentre and Hyper‐V; clustering is a strong advantage Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365 / Azure: Own administration of … Microsoft 365, Azure, and Intune. Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN / IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG / Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship More ❯

Senior IT Support Engineer, 2nd Line / 3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be … excellence. Core Responsibilities: Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi / vCentre and Hyper‐V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365 / Azure : Own administration of … Microsoft 365, Azure, and Intune. Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN / IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG / Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship More ❯

Job Description Senior IT Support Engineer, 2nd Line / 3rd Line Location: Bristol Salary Range: £30,000 - £50,000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert, leading on all things infrastructure and supporting mission-critical More ❯

Social network you want to login / join with: IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ26), Bristol Client: RedRock Resourcing Location: Bristol, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 27.06.2025 Expiry Date: 11.08.2025 Job Description: IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ26) Due to periods of growth and expansion, a leading organisation is recruiting now. My client is looking for talented 2nd Line / 3rd Line IT Support Analysts to join their team … and provide outstanding support to their customers. Ideal candidates will have: A minimum of 3 years’ experience in 2nd / 3rd line support Knowledge of virtualization software and cloud services such as Azure and AWS Good troubleshooting / problem solving skills Network & Firewall knowledge and troubleshooting Windows server More ❯

Social network you want to login / join with: IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ26), Newport, Wales Client: RedRock Resourcing Location: Newport, Wales, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 27.06.2025 Expiry Date: 11.08.2025 Job Description: IT Support Analyst (2nd / 3rd Line) x 3 - New! (REFGJ26) Due to growth and expansion, a leading organization is recruiting. They are looking for talented 2nd / 3rd Line IT Support Analysts to join their team and provide outstanding customer support. Ideal candidates … will have: A minimum of 3 years’ experience in 2nd / 3rd line support Knowledge of virtualization software and cloud services such as Azure and AWS Strong troubleshooting and problem-solving skills Network & Firewall knowledge and troubleshooting Windows Server administration Key Responsibilities: Proactive maintenance of client networks Managing new workstation builds More ❯

2nd / 3rd Line Application Support Analyst - Leicester Salary £45,000 Location : Leicester (3 days a week in office) About the Role We're looking for an experienced and technically confident 2nd / 3rd Line Application Support Analyst to support … thrives in complex environments, has a strong grasp of SQL, and enjoys digging deep into long-standing applications that remain essential to business operations. With progressional pathway to lead / management of the team. Key Responsibilities Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business … applications. Troubleshoot and resolve complex incidents, performance issues, and data-related problems. Write and optimise SQL queries to support investigations, reporting, and data integrity checks. Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades. Maintain application documentation, support runbooks, and knowledge base articles. Support data extracts, integrations, and More ❯

to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application / system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems / applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure … aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business / Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure More ❯

established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for … Skiddaw. Role info: Technical IT Support Engineer (2nd or 3rd Line) Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Full Time - Permanent Hours: 40 Hours Per Week Culture: Providing Professional Services with … Experience with Datto, Veeam, ShadowProtect, ESET • Industry certifications and a willingness to continue learning Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist More ❯

Hours: Full Time / Permanent. 09:00 to 17:30, Monday to Friday (1 hour for lunch) Our client a well-established local Managed Service Provider (MSP), who provides an exceptionally high level of customer service and support to their diverse customer base are looking for a 2nd - 3rd Line IT … Partner. Their clients are primarily SME sized (5 to 150 users), but across a wide variety of different industries, with differing setups and requirements. Most are within the Poole / Bournemouth and surrounding areas within a 35 miles radius. Their office environment is open plan, with a busy but friendly atmosphere. You will be working within the support … clients when required. Every day is different! You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs / laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are More ❯