2nd/3rd Line Support Jobs in the UK excluding London

2nd/3rd Line Support
UK > UK excluding London

The median 2nd/3rd Line Support salary in the UK excluding London is £33,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 632 652 836
Rank change year-on-year +20 +184 -122
Permanent jobs requiring a 2nd/3rd Line Support 75 26 46
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.054% 0.059%
As % of the Job Titles category 0.12% 0.060% 0.062%
Number of salaries quoted 74 25 44
10th Percentile £30,000 £27,950 £29,975
25th Percentile £31,250 £31,250 £31,250
Median annual salary (50th Percentile) £33,000 £35,000 £35,000
Median % change year-on-year -5.71% - +5.26%
75th Percentile £39,500 £38,750 £39,906
90th Percentile £51,750 £46,000 £43,375
UK median annual salary £35,000 £37,500 £37,000
% change year-on-year -6.67% +1.35% +8.82%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 61,941 43,162 74,370
% of permanent jobs with a recognized job title 94.90% 89.65% 94.97%
Number of salaries quoted 41,460 27,696 44,286
10th Percentile £28,000 £29,750 £29,000
25th Percentile £36,250 £38,750 £38,250
Median annual salary (50th Percentile) £50,000 £53,000 £52,000
Median % change year-on-year -5.66% +1.92% +9.47%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £80,500 £81,250
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

2nd/3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the UK excluding London.

Salary trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd/3rd Line Support in the UK excluding London over the 6 months to 26 July 2024.

Salary histogram for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK excluding London region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +36 33 £32,500 +4.42% 3
North East +11 23 £32,500 - 2
South East +14 18 £33,000 -10.81% 7
South West +5 12 £50,500 +53.03%
West Midlands +1 7 £30,000 -14.29% 1
Midlands -17 7 £30,000 -16.08% 1
Yorkshire +61 5 £37,000 +29.26% 1
North West -6 5 £32,000 -14.67%
East of England -3 3 £45,000 +28.57%
Scotland -42 1 £35,000 +7.69%
Wales - 1 £30,000 -
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 26 July 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd/3rd Line Support in the job title.

1 47 (62.67%) Azure
2 44 (58.67%) Microsoft
3 41 (54.67%) Active Directory
4 40 (53.33%) Windows
5 33 (44.00%) ITIL
5 33 (44.00%) Microsoft Certification
6 29 (38.67%) Microsoft 365
7 28 (37.33%) Incident Management
8 27 (36.00%) Hyper-V
9 25 (33.33%) Social Skills
10 22 (29.33%) Driving Licence
11 20 (26.67%) Microsoft Intune
11 20 (26.67%) Windows Server
12 18 (24.00%) Firewall
13 17 (22.67%) VMware
13 17 (22.67%) SAN
13 17 (22.67%) Enterprise Storage
14 15 (20.00%) VMware Infrastructure
14 15 (20.00%) SharePoint
14 15 (20.00%) Problem-Solving
15 14 (18.67%) Cisco Certification
15 14 (18.67%) Cisco
16 13 (17.33%) DNS
16 13 (17.33%) Infrastructure Engineering
17 12 (16.00%) WAN
17 12 (16.00%) IaaS
17 12 (16.00%) Mentoring
18 11 (14.67%) SaaS
18 11 (14.67%) PaaS
18 11 (14.67%) PowerShell

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (20.00%) SharePoint
2 6 (8.00%) Microsoft Exchange
3 1 (1.33%) Exchange Server 2000
Business Applications
1 1 (1.33%) Dynamics CRM
1 1 (1.33%) Dynamics NAV
Cloud Services
1 47 (62.67%) Azure
2 29 (38.67%) Microsoft 365
3 12 (16.00%) IaaS
4 11 (14.67%) PaaS
4 11 (14.67%) Power Platform
4 11 (14.67%) SaaS
5 9 (12.00%) Entra ID
6 6 (8.00%) Azure Sentinel
7 5 (6.67%) Google Workspace
8 4 (5.33%) Azure Stack
9 3 (4.00%) OneDrive
10 2 (2.67%) AWS
11 1 (1.33%) Dynamics 365
Communications & Networking
1 18 (24.00%) Firewall
2 17 (22.67%) SAN
3 13 (17.33%) DNS
4 12 (16.00%) WAN
5 11 (14.67%) SD-WAN
6 7 (9.33%) TCP/IP
6 7 (9.33%) Wi-Fi
7 5 (6.67%) LAN
7 5 (6.67%) Wireless
8 4 (5.33%) WLAN
9 3 (4.00%) Internet
9 3 (4.00%) Remote Desktop
9 3 (4.00%) VoIP
10 2 (2.67%) DHCP
10 2 (2.67%) Ethernet
10 2 (2.67%) SMTP
10 2 (2.67%) VLAN
11 1 (1.33%) 4G
11 1 (1.33%) DSL
11 1 (1.33%) LTE
Database & Business Intelligence
1 10 (13.33%) SQL Server
2 9 (12.00%) Amazon RDS
General
1 25 (33.33%) Social Skills
2 10 (13.33%) Analytical Skills
3 8 (10.67%) Organisational Skills
4 3 (4.00%) Documentation Skills
4 3 (4.00%) Telecoms
5 2 (2.67%) Inclusion and Diversity
5 2 (2.67%) Manufacturing
6 1 (1.33%) Games
6 1 (1.33%) Legal
6 1 (1.33%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.33%) Web Services
Miscellaneous
1 22 (29.33%) Driving Licence
2 17 (22.67%) Enterprise Storage
3 4 (5.33%) Management Information System
3 4 (5.33%) Private Cloud
3 4 (5.33%) Security Operations Centre
4 2 (2.67%) EPoS
5 1 (1.33%) Self-Motivation
5 1 (1.33%) Smartphone
Operating Systems
1 40 (53.33%) Windows
2 20 (26.67%) Windows Server
3 6 (8.00%) Windows 10
4 5 (6.67%) Windows Server 2016
5 4 (5.33%) Linux
6 3 (4.00%) Windows Server 2019
7 1 (1.33%) Android
7 1 (1.33%) Apple iOS
Processes & Methodologies
1 33 (44.00%) ITIL
2 28 (37.33%) Incident Management
3 15 (20.00%) Problem-Solving
4 13 (17.33%) Infrastructure Engineering
5 12 (16.00%) Mentoring
6 11 (14.67%) Proactive Maintenance
7 10 (13.33%) Performance Optimisation
7 10 (13.33%) Process Improvement
7 10 (13.33%) Project Management
7 10 (13.33%) Strategic Planning
8 8 (10.67%) Desktop Virtualisation
9 7 (9.33%) Disaster Recovery
10 6 (8.00%) Cybersecurity
10 6 (8.00%) Remote Monitoring and Management
11 5 (6.67%) Customer Service
12 4 (5.33%) Containerisation
12 4 (5.33%) Proactive Monitoring
12 4 (5.33%) Security Operations
13 3 (4.00%) Data Privacy
13 3 (4.00%) Service Management
Programming Languages
1 11 (14.67%) PowerShell
2 10 (13.33%) SQL
Qualifications
1 33 (44.00%) Microsoft Certification
2 14 (18.67%) Cisco Certification
3 10 (13.33%) CCNP
3 10 (13.33%) MCSE
4 8 (10.67%) Azure Certification
5 4 (5.33%) CCNA
5 4 (5.33%) Degree
5 4 (5.33%) MCSA
5 4 (5.33%) SC Cleared
5 4 (5.33%) Security Cleared
5 4 (5.33%) VMware Certified Professional (VCP)
6 2 (2.67%) DBS Check
7 1 (1.33%) Computer Science Degree
7 1 (1.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (2.67%) GDPR
1 2 (2.67%) PCI DSS
2 1 (1.33%) SLA
System Software
1 41 (54.67%) Active Directory
2 27 (36.00%) Hyper-V
3 15 (20.00%) VMware Infrastructure
Systems Management
1 20 (26.67%) Microsoft Intune
2 2 (2.67%) Autotask
Vendors
1 44 (58.67%) Microsoft
2 17 (22.67%) VMware
3 14 (18.67%) Cisco
4 7 (9.33%) Datto
5 6 (8.00%) Draytek
6 5 (6.67%) Sophos
7 4 (5.33%) LogicMonitor
7 4 (5.33%) SolarWinds
8 3 (4.00%) ConnectWise
8 3 (4.00%) ESET
8 3 (4.00%) HP
8 3 (4.00%) Ubiquiti
9 2 (2.67%) Citrix
9 2 (2.67%) Sage
9 2 (2.67%) Veeam
9 2 (2.67%) WatchGuard
9 2 (2.67%) Webroot
10 1 (1.33%) Google