2nd/3rd Line Support Jobs in the UK excluding London

2nd/3rd Line Support
UK > UK excluding London

The median 2nd/3rd Line Support salary in the UK excluding London is £33,000 per year, according to job vacancies posted during the 6 months leading to 16 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 696 711 834
Rank change year-on-year +15 +123 -163
Permanent jobs requiring a 2nd/3rd Line Support 84 17 40
As % of all permanent jobs advertised in the UK excluding London 0.10% 0.031% 0.052%
As % of the Job Titles category 0.11% 0.035% 0.055%
Number of salaries quoted 83 17 39
10th Percentile £30,000 £26,050 £29,500
25th Percentile £31,250 £27,500 £31,250
Median annual salary (50th Percentile) £33,000 £35,000 £32,500
Median % change year-on-year -5.71% +7.69% -
75th Percentile £39,500 £37,500 £37,500
90th Percentile £51,750 £40,500 £42,500
UK median annual salary £33,000 £37,500 £37,000
% change year-on-year -12.00% +1.35% +8.82%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,991 49,070 72,896
% of permanent jobs with a recognized job title 94.87% 88.81% 95.46%
Number of salaries quoted 53,059 29,227 42,783
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,519 £50,296
Median % change year-on-year -6.58% +6.41% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the UK excluding London.

Salary trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd/3rd Line Support in the UK excluding London over the 6 months to 16 June 2024.

Salary histogram for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK excluding London region over the 6 months to 16 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +44 36 £32,500 +18.18% 1
North East +6 24 £32,500 - 1
South East -13 20 £33,000 -8.97% 1
South West -30 12 £50,500 +53.03%
West Midlands -2 11 £30,000 - 2
Midlands -31 11 £30,000 -14.29% 2
Yorkshire +72 7 £37,000 +34.55%
North West -19 5 £32,000 +20.75%
East of England - 3 £45,000 -
Scotland -67 1 £35,000 +7.69%
Wales - 1 £30,000 -
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 16 June 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd/3rd Line Support in the job title.

1 56 (66.67%) Azure
2 53 (63.10%) Microsoft
3 52 (61.90%) Active Directory
4 44 (52.38%) Windows
5 39 (46.43%) ITIL
6 37 (44.05%) Microsoft Certification
7 35 (41.67%) Microsoft 365
8 32 (38.10%) Incident Management
9 30 (35.71%) Social Skills
10 27 (32.14%) Driving Licence
10 27 (32.14%) Hyper-V
11 26 (30.95%) Microsoft Intune
12 22 (26.19%) Firewall
12 22 (26.19%) Windows Server
13 20 (23.81%) SAN
14 19 (22.62%) Enterprise Storage
15 18 (21.43%) Cisco
15 18 (21.43%) Problem-Solving
16 17 (20.24%) VMware
17 16 (19.05%) Cisco Certification
18 15 (17.86%) SharePoint
19 14 (16.67%) SQL Server
19 14 (16.67%) DNS
19 14 (16.67%) Mentoring
20 13 (15.48%) VMware Infrastructure
20 13 (15.48%) WAN
20 13 (15.48%) Infrastructure Engineering
20 13 (15.48%) Organisational Skills
20 13 (15.48%) Proactive Maintenance
20 13 (15.48%) Azure Certification

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (17.86%) SharePoint
2 8 (9.52%) Microsoft Exchange
3 3 (3.57%) Exchange Server 2000
4 1 (1.19%) Exchange Server 2007
Applications
1 1 (1.19%) Microsoft Office
Business Applications
1 1 (1.19%) Dynamics CRM
1 1 (1.19%) Dynamics NAV
Cloud Services
1 56 (66.67%) Azure
2 35 (41.67%) Microsoft 365
3 13 (15.48%) Entra ID
4 12 (14.29%) IaaS
5 11 (13.10%) PaaS
5 11 (13.10%) Power Platform
5 11 (13.10%) SaaS
6 8 (9.52%) Azure Sentinel
7 5 (5.95%) Google Workspace
8 4 (4.76%) Azure Stack
9 3 (3.57%) OneDrive
10 2 (2.38%) AWS
11 1 (1.19%) Dynamics 365
Communications & Networking
1 22 (26.19%) Firewall
2 20 (23.81%) SAN
3 14 (16.67%) DNS
4 13 (15.48%) WAN
5 11 (13.10%) SD-WAN
6 9 (10.71%) Wi-Fi
7 8 (9.52%) Wireless
8 7 (8.33%) TCP/IP
9 5 (5.95%) LAN
9 5 (5.95%) VLAN
9 5 (5.95%) VoIP
10 4 (4.76%) WLAN
11 3 (3.57%) DHCP
11 3 (3.57%) Internet
11 3 (3.57%) Remote Desktop
12 2 (2.38%) Ethernet
12 2 (2.38%) SMTP
12 2 (2.38%) VPN
13 1 (1.19%) iSCSI
13 1 (1.19%) xDSL
Database & Business Intelligence
1 14 (16.67%) SQL Server
2 9 (10.71%) Amazon RDS
Development Applications
1 1 (1.19%) JIRA
General
1 30 (35.71%) Social Skills
2 13 (15.48%) Organisational Skills
3 12 (14.29%) Analytical Skills
4 4 (4.76%) Documentation Skills
5 3 (3.57%) Games
5 3 (3.57%) Telecoms
6 2 (2.38%) Inclusion and Diversity
7 1 (1.19%) Manufacturing
Miscellaneous
1 27 (32.14%) Driving Licence
2 19 (22.62%) Enterprise Storage
3 6 (7.14%) Management Information System
3 6 (7.14%) Security Operations Centre
4 4 (4.76%) Private Cloud
5 3 (3.57%) Self-Motivation
6 1 (1.19%) Clustering
6 1 (1.19%) Renewable Energy
6 1 (1.19%) Replication
Operating Systems
1 44 (52.38%) Windows
2 22 (26.19%) Windows Server
3 8 (9.52%) Windows 10
4 6 (7.14%) Windows Server 2016
5 5 (5.95%) Windows Server 2019
6 4 (4.76%) Linux
7 2 (2.38%) Windows Server 2012
8 1 (1.19%) Mac OS
8 1 (1.19%) Windows Server 2008
Processes & Methodologies
1 39 (46.43%) ITIL
2 32 (38.10%) Incident Management
3 18 (21.43%) Problem-Solving
4 14 (16.67%) Mentoring
5 13 (15.48%) Desktop Virtualisation
5 13 (15.48%) Infrastructure Engineering
5 13 (15.48%) Proactive Maintenance
6 12 (14.29%) Performance Optimisation
6 12 (14.29%) Process Improvement
6 12 (14.29%) Project Management
6 12 (14.29%) Strategic Planning
7 8 (9.52%) Cybersecurity
7 8 (9.52%) Disaster Recovery
7 8 (9.52%) Remote Monitoring and Management
8 6 (7.14%) Security Operations
9 4 (4.76%) Containerisation
9 4 (4.76%) Migration
9 4 (4.76%) Proactive Monitoring
9 4 (4.76%) Problem Management
10 3 (3.57%) Agile
Programming Languages
1 12 (14.29%) PowerShell
2 7 (8.33%) SQL
Qualifications
1 37 (44.05%) Microsoft Certification
2 16 (19.05%) Cisco Certification
3 13 (15.48%) Azure Certification
4 12 (14.29%) CCNP
4 12 (14.29%) MCSE
5 7 (8.33%) Degree
6 6 (7.14%) SC Cleared
6 6 (7.14%) Security Cleared
7 4 (4.76%) CCNA
7 4 (4.76%) MCSA
7 4 (4.76%) VMware Certified Professional (VCP)
8 3 (3.57%) ITIL Foundation Certificate
9 2 (2.38%) DBS Check
10 1 (1.19%) Computer Science Degree
Quality Assurance & Compliance
1 2 (2.38%) GDPR
1 2 (2.38%) PCI DSS
1 2 (2.38%) SLA
System Software
1 52 (61.90%) Active Directory
2 27 (32.14%) Hyper-V
3 13 (15.48%) VMware Infrastructure
4 1 (1.19%) NFS
Systems Management
1 26 (30.95%) Microsoft Intune
2 3 (3.57%) Autotask
3 1 (1.19%) Failover Clustering
3 1 (1.19%) Jamf Pro
3 1 (1.19%) SCCM
Vendors
1 53 (63.10%) Microsoft
2 18 (21.43%) Cisco
3 17 (20.24%) VMware
4 8 (9.52%) Datto
4 8 (9.52%) Draytek
5 5 (5.95%) Sophos
6 4 (4.76%) LogicMonitor
6 4 (4.76%) SolarWinds
7 3 (3.57%) ConnectWise
7 3 (3.57%) ESET
7 3 (3.57%) HP
7 3 (3.57%) Ubiquiti
8 2 (2.38%) Sage
8 2 (2.38%) Veeam
8 2 (2.38%) WatchGuard
8 2 (2.38%) Webroot
9 1 (1.19%) Apple
9 1 (1.19%) Citrix
9 1 (1.19%) Google