2ndLine Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-line support or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring issues and … implement infrastructure as code. IDEAL CANDIDATE This role will suit a candidate with at least 3 years of technical experience, in a Systems Engineer or similar field. Proven experience in driving best practices within your local team. Good understanding of application and infrastructure monitoring. Good technical background with more »
West Midlands, England, United Kingdom Hybrid / WFH Options
Mentmore
1st/2ndLine Application Support Engineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st …/2ndline Application queries. This role will offer scope to be fully trained in MES (manufacturing execution systems ) and develop your experience and knowledge in thriving company, with an excellent progression structure. You will need to show knowledge and hands on experience of SQL and have more »
The Company Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2ndLine Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls more »
High Wycombe, Buckinghamshire, South East, United Kingdom
Henderson Scott
2ndLine Support Engineer - High Wycombe - £26-28K Seeking an IT Support professional to join our team. Proving assistance & support to internal users within IT Infrastructure. Responsibilities: - Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners. - Maintain & administer computer networks and … maintenance of office equipment. Qualifications: - IT support experience. - Windows Server operating systems and TCP/IP networking protocols. - Knowledge of office productivity software applications. 2ndLine Support Engineer - High Wycombe - £26-28K more »
Wigan, Greater Manchester, Ince-in-Makerfield, United Kingdom
In Technology Group
Role: 1st/2ndLine IT Engineer Location: Warrington & Bradford Salary: £26,000 DOE We are looking for an enthusiastic 1st/2ndLine IT Engineer to join a hardware manufacturing company, based in Warrington. Founded by gamers and developers … developers, like building PCs?) Willing to travel to Warrington and Bradford office on a weekly basis Able to support users at a 1st/2ndline base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support … interested in this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2ndline, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment more »
Employment Type: Permanent
Salary: £22000 - £26000/annum Great benefits included
Role: 1st/2ndLine IT Engineer Location: Warrington & Bradford Salary: £26,000 DOE We are looking for an enthusiastic 1st/2ndLine IT Engineer to join a hardware manufacturing company, based in Warrington. Founded by gamers and developers … developers, like building PCs?) Willing to travel to Warrington and Bradford office on a weekly basis Able to support users at a 1st/2ndline base Good knowledge of computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support … interested in this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2ndline, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment more »
Employment Type: Permanent
Salary: £22000 - £26000/annum Great benefits included
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2ndLine IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always … provided. The ideal 2ndLine IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move … in to a 2ndLine Telco support role Those who are working in a 2ndLine Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
Please note that this role is an initial 12 FTC ** Role Purpose: To provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To … provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery … are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills more »
I'm currently hiring for a 2ndLineEngineer on behalf of a Real Estate business based in Lancaster. You will be responsible for both desktop support and project delivery around predominantly Microsoft technologies. Below are some of the technologies you'll be working with more »
2ndLine IT Engineer - Lancing - £32,000 - Unbelievable Benefits! Role: IT Helpdesk Engineer Areas: Lancing Salary: £25,000 - £32,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer … to join the rapidly growing and dynamic team based in Lancing. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
In Technology Group
2ndLineEngineer Location: Fully remote Salary: £(phone number removed) (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 2ndLineEngineer to join their team on a fully remote more »
2ndLine Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2ndLine Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2ndLine Support Engineer … Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2ndLine support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones more »
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Spider
2ndLine Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLine Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLine Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLine Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Ipswich, Suffolk, United Kingdom Hybrid / WFH Options
Spider
2ndLine Support Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2ndLine Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2ndLine Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the Microsoft server and desktop … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2ndLine Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »
Havant, Hampshire, South East, United Kingdom Hybrid / WFH Options
Mexa Solutions
pay for your certifications and encourage you to grow your careers with opportunities in the 3rdline support & project delivery teams available. 2ndLine Support Engineer Based near Havant, Hampshire Start ASAP Working with a growing Managed Service Provider £28,000 - £33,000 Required Skills: Excellent experience of providing 2ndline … site visits Ideally experience of working for an IT Service Provider Excellent communication & stakeholder management experience This position would suit a 2ndLine Support Engineer/IT Technician/… Support Technician/Support Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2ndLine Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a short onboarding more »
A 1st/2ndLine Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some secondline support and escalation of helpdesk tickets to their customer base, working to specific SLA’s … Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required more »
Title: 2ndLine Support Engineer Location: Bristol Salary: £28,000 to £30,000 My Client are looking for a 2ndLine Support analyst to join their growing team. What we are looking for someone with: Experience supporting Windows Desktop and Active Directory more »
Support Engineer (2ndline Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. … As a Support Engineer you will provide 2ndline support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line … Friday (with flexibility around start and finish times). Requirements: You have experience working in a help desk/service desk environment in a 2ndline support function You have a strong knowledge of Windows, O365, Azure, Active Directory, Group Policy and Microsoft Exchange/Exchange Online more »
2ndLine Service Desk Engineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2ndLine Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to … clients in the heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2ndLine Service Desk Engineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to more »
Edinburgh, Newhaven, City of Edinburgh, United Kingdom
Be-IT Resourcing Ltd
recently started your career in IT and are looking to progress to the next level? Our Edinburgh based client are seeking to hire a 2ndLine Support Engineer with the following skills/experience: - Experience troubleshooting/supporting Microsoft 365 technologies - Strong communication skills and more »
to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic … use your own vehicle for travel and will be reimbursed for mileage. Role: Senior ICT Technician aka Senior IT Support Technician, Desktop Support Engineer, Field IT SUpport Location: Surrey, some Berkshire you will travel around Schools in the Surrey/Berkshire. Usually you would cover 1-2 schools … car scheme Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLine Support role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in more »
Berkshire - Surrey, Guildford, Surrey, United Kingdom
hireful
to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic … use your own vehicle for travel and will be reimbursed for mileage. Role: Senior ICT Technician aka Senior IT Support Technician, Desktop Support Engineer, Field IT SUpport Location: Surrey, some Berkshire you will travel around Schools in the Surrey/Berkshire. Usually you would cover 1-2 schools … car scheme Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLine Support role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in more »
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Penguin Recruitment
2ndLine Support Engineer - Guildford, Surrey. £30000-£40000 + Microsoft training + Benefits Leading MSP with offices across the South, are looking for a 2ndLine Support Engineer to work with Public and Private sector clients across the South East. … The position is hybrid based and will join an existing 2ndline team. The 2ndLine Support Engineer will require: Proven track record working at a 2ndLine Support Engineer level, with experience working for an MSP … preferred (not essential) Experience in 3rd line support beneficial Excellent communication skills and be able to demonstrate the ability to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). more »
We are looking to recruit an experienced 2ndline support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will … have a broad technical skill base and be able to provide 1st and 2ndline support in an SME environment. You will have a good knowledge of Windows/Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers more »
2ndLine Support Engineer - Hybrid/Reigate - 6 Month Contract - £267.24 Overview: An excellent opportunity has arisen with our client, a global financial services organisation embarking on an exciting transformation journey. We are seeking an experienced 1st/2ndline support engineer … in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys 2 years+ of 1st line technical helpdesk environment 2ndline technical support experience Contract Details: £267.24 per day Inside IR35 (Umbrella) 6 month contract Hybrid - 2X Per week in Reigate 2ndLine Support Engineer - Hybrid/Reigate - 6 Month Contract - £267.24 more »