101 to 125 of 137 Permanent 2nd Line Support Jobs in England

1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs … Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM more »

is office based. Applications are welcome from people who live within South East Staffordshire.** This is a great opportunity for a 2 nd Line IT Support Technician to work in a small, cohesive and well established team of experts. They are an IT support … incident response. A competitive salary and a great working environment is on offer here. What we need from you as a 2 nd Line IT Support Technician: 2yearsexperience as a 2 nd Line IT Support Technician Able to thrive in a fast … Server and Cloud technologies Have excellent analytical skills and a determination to work through problems Responsibilities and duties: Dealing with mainly 2 nd line technical support issues and some 3 rd line support issues raised through the helpdesk Visits as required to more »

Techunite Ltd are recruiting for a 2nd line support engineer to join a company based in Egham. Hybrid remote working offered and there will be visits to customer sites. You will need to have an MSP background and any experience with google workspace will be … an advantage. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting … Continuously improve knowledge and understanding of the software and hardware technologies used by clients Maintain a strong customer focus at all times WINDOWS/2ND LINE/SERVER/OFFICE 365/GOOGLE WORKSPACE more »

Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT … support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer incoming telephone calls, tickets and … contact as well as escalations to all clients when on their sites • Correctly log and update tickets with the required information relating to support requests • Manage ticket priority, category, and client updates for tickets in related work queues • Manage own ticket queue and work schedule in an efficient more »

1st, 2nd Line Support Engineers (Reading based, DO NOT APPLY IF YOU ARE BASED OUSTIDE BRISTOL/UNABLE TO RELOCATE TO BRISTOL) Who are they? A successful Managed Service Provider based in the South-West. Due to numerous clients recently being onboarded onto their services … there has become an increased demand for Support Engineers of all levels. What is the role? They are seeking 2nd Line Engineers (amongst others - if you are 1st, or 3rd - do please apply as there are numerous roles) to assist with the support of their varied and numerous client base. You would spend your time... Support their clients by remediating tickets that appear on their support system. What experience do I need? Service Desk/1st Line experience - ideally in an MSP environment, but all more »

IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing … with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The Service Desk Engineer will provide technical support and administration for all end-user software, hardware, and connectivity. The Service Desk team works closely with the System Engineers … individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical terms. IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K more »

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: ? Efficiently manage and … prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. ? Adhere strictly to service processes ? Maintain accurate, comprehensive ticket records and consistently update clients ? Emphasise quality and first-time resolution, avoiding temporary fixes ? Escalate complex issues appropriately, ensuring tickets are detailed for efficient … that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience.In addition more »

2nd Line IT Support Technician Are you an established 2nd line engineer with aspirations to progress further? Do you have strong M365 and Azure skills, with a passion to develop them? Is a field-based, customer-focused role where your skills truly more »

Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with … IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system … as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a “make things happen” attitude. Proven customer service experience with excellent more »

JOB TITLE: 2nd Line Support Engineer Industry: Sporting Client JOB FUNCTION : Support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring efficient systems performance. … user training and assistance where required. LOCATION : Stamford Bridge CONTRACT : Full time until the 5th of July MAIN RESPONSIBILITIES : • Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues. • Be a proficient user in all aspects within … performance. • Construct, install, and test customised configurations based on various platforms and operating systems. • Conduct research on computer hardware and software products in support of procurement and development efforts. Evaluate and recommend products for purchase. • Create, publish and maintain on company Sharepoint system, technical specifications and/procedural more »

including, Healthcare, Education and Local Government to help them provide key services to the public. Summary: This role is a great opportunity for a 2nd Line Systems Engineer to work in a Service Support Team assisting a range of education and commercial customers. The role … itself will involve supplying support for customers virtualised and on-premises physical Windows environments, EEs Freedom Cloud hosted customers, and customers hosted within Microsoft Azure. The role will require flexible working, and the job holder will be required to be prepared to undertake paid overtime in weekends and … fully aware of the condition of all ongoing problems and escalations. Key Skills/Experience: Two years experience working in a Service Team providing 2nd line technical support. Extensive knowledge of Group Policy Management. High level working knowledge of Active Directory and server-based client services (DHCP more »

1st – 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st – 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of … a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. more »

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider . Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through … ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do more »

IT 2nd Line support - Intl Law Firm - 45-50k + Excellent Benefits Office based role - West London. Expertise required Law firm experience is preferred. Advanced troubleshooting skills in Windows Operating Systems and Applications, including Windows 10, Microsoft 365 Suite, DeskSite/iManage, Citrix Remote more »

Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer to be based in Birmingham? Main Duties of the Role Providing remote and onsite support via the phone and emails Creating & distributing tickets Fault diagnosis & resolution Escalating tickets more »

2nd Line Desktop Support London (5 days a week) £32,000 At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software more »

Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »

On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. … Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution. Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction … Knowledge of firewalls and IP based networks. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with remote support tools and ticketing systems is highly desirable. Ability to work independently and efficiently manage multiple priorities in a fast-paced environment. Employee Benefits: Great more »

IT 2ndLine Support … Global Law firm - 45-50k + Excellent Bens Office based - West London - Hours 12- 8pm. Global Law firm have a requirement for a 2nd line IT Support applicant who MUST be experienced working for a law firm or Legal MSP. Requirement and skills Excellent … Ability to configure and deploy laptop & desktop computers and mobile devices for all levels of hierarchy within the firm. Experienced in a Deskside support role, as well as remote work. Ability to set up and troubleshoot video and audio in conference rooms. ITIL certification an added bonus, although more »

We have a great new permanent opportunity to join our client in a 1st/2nd line customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT/Technical skills (Software … including: Office/365, Excel, HTML, CSS, perhaps some basic SQL too) The ideal background would be someone who has provided 1st line IT support (call centre, Supprt desk, help desk etc) or perhaps IT training or software support and perhaps worked for an more »

the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to … have the best life possible for as long as possible. Purpose of the job/About the role Join Dementia UK as a Second Line Support Technician and play an integral part in driving a rapidly expanding organisation forward, from supplying equipment and managing our internal … support function to leading on digital strategy. In this role, you'll ensure that Dementia UK staff receive timely support for their IT questions, queries, and issues, delivering an exceptional user experience while maintaining a vigilant eye on cyber security to safeguard our organisation against potential more »

to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2nd line Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »

2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 £225 per day We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide … essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM. Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion … for resolving technical issues efficiently, we want to hear from you. Responsibilities: Provide onsite desktop support to end-users in Cambridge office. Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals. Install, configure, and maintain Windows 10 operating systems and software applications. Manage user more »