25 2nd Line Support Jobs in the Midlands

2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with … a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess … all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate more »

2nd Line Support Engineer SC Cleared Solihull - On Site Working £200-£300 per day- 12 Months contract We are looking for a 2nd Line service provided is 24x7 (365 days) and staff who will be on a shift pattern. The individual shall … augment the existing SDWAN Service Team to provide support on a 24/7 shift pattern. The service covers both network and server support. This role is for a network engineer; although the engineer is working in SDWAN Services and will therefore also perform server tasks. Must have more »

IT 2nd Line Support Technician Tamworth £35,000 - £40,000 + Benefits Are you an experienced IT professional looking for a new challenge? Do you thrive in a dynamic environment where problem-solving skills and technical expertise are valued? If so, we have the perfect … opportunity for you! Cast UK are supporting a prestigious client based in Tamworth, with the recruitment process of an IT 2nd Line Support Technician As an IT 2nd Line Support Technician, you will play a crucial role in the IT … with the internal teams, you will be responsible for diagnosing and resolving complex IT issues, ensuring minimal downtime and maximum efficiency. Key Responsibilities: Provide 2nd line technical support to clients via phone, email, and remote assistance. Diagnose and resolve hardware, software, and network issues in more »

to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT … related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You … continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will more »

is office based. Applications are welcome from people who live within South East Staffordshire.** This is a great opportunity for a 2 nd Line IT Support Technician to work in a small, cohesive and well established team of experts. They are an IT support … incident response. A competitive salary and a great working environment is on offer here. What we need from you as a 2 nd Line IT Support Technician: 2yearsexperience as a 2 nd Line IT Support Technician Able to thrive in a fast … Server and Cloud technologies Have excellent analytical skills and a determination to work through problems Responsibilities and duties: Dealing with mainly 2 nd line technical support issues and some 3 rd line support issues raised through the helpdesk Visits as required to more »

Role : 2nd Line Support 🗺️ Location : Northampton 💰 Salary : £30,000 - £36,000 ✅ Skills : 1st and 2nd Line Support, Windows 10 & 11, Windows Server My client are expanding and are looking for a 2nd Line Support Engineer … for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line. Requirements: Proven experience as a 2nd Line Support Engineer or similar role Strong understanding of operating systems (Windows) Excellent analytical and problem-solving skills Ability to more »

Role : 2nd Line Support Engineer 🗺️ Location : Dudley 💰 Salary : £30,000 - £36,000 ✅ Skills : 1st and 2nd Line Support, Windows 10 & 11, Compliance & User practises, InTune My client are expanding and are looking for a 2nd Line Support … for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line. Requirements: Proven experience as a 2nd Line Support Engineer or similar role Strong understanding of operating systems (Windows) Excellent analytical and problem-solving skills Ability to more »

We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial/manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our … a diverse range of clients. The company prides itself on its innovative approach to manufacturing and its commitment to using cutting-edge technology. Description 2nd Line Support Engineer - Sutton Coldfield Provide second level technical support to users, resolving issues and escalating where necessary. … troubleshooting to diagnose and resolve problems. Test and evaluate new technology. Ensure IT systems and software are kept up to date. Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk more »

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »

2nd Line IT Support Engineer (MSP) – Birmingham £25,000 to £32,000 We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 2nd … IT Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the 2nd Line IT Support Engineer, you will be resolving issues with a wide range of customers – this will involve being in … need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the 2nd Line IT Support Engineer: Proven experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd more »

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »

Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable … be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of more »

Role: IT 2nd Line Engineer Location: Birmingham Salary: Up to £30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through … well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they … . thomas @ intechnologygroup . com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is more »

Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »

Second Line Support Engineer (MSP) – Birmingham £25,000 to £32,000 We’re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful Second Line Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the Second Line Support Engineer, you will be resolving issues with a wide range of customers – this will involve being in the office support … to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the Second Line Support Engineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd line more »

2nd Line Support Engineer – Coleshill (West Midlands) £25,000 - £32,000 We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2nd line team due to growth and further investment. The … successful 2nd line engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2nd line support engineer you will be troubleshooting issues with a wide range of customers – this will involve being in … to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Experience required for the 2nd Line Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong more »

2nd Line Support/3rd Line Support (Windows Server/M365/Networks) Move into Cyber Security and receive training in Microsoft Security! You must be eligible for government SC Security Check Security Clearance - British Citizen and 5 years of history … living in the UK. ***24/7 Shift role - 3 days on, 4 days off; then 4 days on, 3 days off *** 2nd Line Support/3rd Line Support (Windows Server/M365/Networks) is sought by a leading Managed … You need to have experience of the following: Azure AD/Microsoft Entra M365 Defender for Endpoint Intune Network Appliances including switches As a 2nd Line Support/3rd Line Support (Windows Server/M365/Networks) you will be working more »

fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing … IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for … and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks more »

Role: IT 2nd Line Engineer Location: Birmingham Salary: £35,000 - £40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through … west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they … . thomas @ intechnologygroup . com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is more »

1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line … Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst more »

2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will … for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first … shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk more »

Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer to be based in Birmingham? Main Duties of the Role Providing remote and onsite support via the phone and emails Creating & distributing tickets Fault diagnosis & resolution Escalating tickets more »

2nd Line IT Support Technician Full-time office based role 40 hours per week on a ‘mild’ shift rota, within the office hours of 07:00 – 18:00 Out-of-hours rota (1 in 4 weeks) £27,000 + Bonus + Out of hours additional … payment 2nd line IT support for Windows Operating systems, MS Office and 3rd party applications. Remote support of end users using phone and remote access tools. Experience using incident & request call logging systems Microsoft Windows installation, support & troubleshooting. MS Office support & troubleshooting Active Directory user & computer administration Basic networking skills Hardware support skills for laptops, desktops & printers Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be more »

2nd Line Support Engineer Key Responsibilities: * Handle 1st Line escalations and provide timely resolution to technical issues. * Troubleshoot and resolve hardware and software problems on client systems. * Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. … relationships. * Document support processes, configurations, and issue resolutions. * Stay current with industry trends and advancements in technology. Qualifications: * Proven experience as a 2nd Line Support Engineer or similar role. * Strong expertise in handling 1st Line escalations and providing effective solutions. * In more »

Role - 2nd Line Support Engineer Location - Kettering Setup - 5 days onsite Salary - £32,000 Industry - Managed Services  Exciting Opportunity Alert!  Are you seeking a role that offers unparalleled training, fantastic benefits, and endless opportunities for growth? Look no further - we've got the perfect job … for you! Join our team as a 2nd Line IT Support Specialist and embark on a thrilling journey of learning, development, and success. Whether you're an experienced IT professional or someone looking to step up into a new challenge, we want to hear from … you! As a 2nd Line IT Support Specialist, you'll be at the heart of our mission to deliver exceptional service to our clients. From resolving complex technical issues to providing expert guidance and support, you'll play a vital role in ensuring more »