18 Permanent 2nd Line Support Jobs in the North of England

2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd … professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols … Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits more »

IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who … you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the …/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange more »

2nd Line IT Support (Security Solutions) Bollington £24,000 - £28,000 + Internal Training + Company Benefits + Progression Are you an experienced IT Support Technician looking for the opportunity to progress your career within a highly regarded, security solutions company? Do you … be dealing with tickets, dealing with customer requests and helping their problems. This role would suit someone with experience in IT support, 2nd line it support and looking to progress their career with a highly reputable Solutions company. The Role: * Providing technical support … situations. * Working incidents, problems, and requests to complete several open tasks at any one time. * Simple admin work and ticket work from 1st to 2nd line. The Person: * Experienced in providing First and Second Line IT support * Effectively liaise to build on existing, and create more »

IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: £28000 per annum The Role The IT Service Desk is the single point … incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT … Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely more »

2nd Line Technical Support | £30,000 | Middlesbrough | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »

2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the … their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support … Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT more »

Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8am-6pm (Rota shifts) The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast … paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues … need to do their roles to achieve our business objectives. We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK. This role would suit someone looking for their next role in more »

Job Title: 1st/2nd Line IT Support Engineer Location: Whitehaven Structure: Hybrid (1 day WFH) Salary: up to £33,000 DOE We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance to a varied range … initiatives 23 Days Annual Leave plus Bank Holidays (rise by 1 day per year up to max 25 days) Roles and Responsibilities: Provide 1st & 2nd Line support via phone, face-to-face and remote solutions for IT-related queries Escalate complex problems to the appropriate … in a fast-paced environment, and enjoy solving technical challenges, we want to hear from you! Keywords: IT Support Engineer, 1st/2nd Line, Technical Support Engineer, IT Technician, IT Analyst, MSP Engineer In Technology Group Ltd is acting as an Employment Agency more »

2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem … and hardware faults. Installing, configuring, and supporting desktops/laptops/MAC/Printers/tablets and smartphones running iOS and Android OS Support mobile devices e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues … through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to 3rd Line Support teams when required. Follow all company standards and procedures as currently documented Carry out regular reviews of existing processes and procedures more »

2nd Line Support Engineer - Cheshire - £28K My Client, an MSP based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team. Main duties To offer consumers first-line help desk support. Helping and … collaborating with the team. To conduct site inspections and offer installation and support locally. To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues. To give customers excellent customer more »

My client is a leading manufacturing business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications. You will be 2nd line support on Servers and Application Services as well … as providing escalation point for 1st Line Support team. In addition the below skill sets ... Perform Server and Infrastructure upgrades. (Servers, Networking Devices etc) Management of Domain Services such as AD, GPO, DHCP, DNS Management of Office 365 and MS Teams Management of Windows Server more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology … be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support … Backup Solutions ** 3 Years of IT Support (MSP experience is a bonus) ** Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team more »

Senior 2nd Line Engineer Salary: £43,000 + £10k pension contirbution Location: Manchester(Hybrid) Large Pension Contribution, Annual Leave, Government Benefits, Internal Progression and Exciting projects to work on I'm currently working with an NHS trust based in the Manchester area who are looking for someone … with strong knowledge of the windows & Microsoft environment, Networking, Powershell, some SQL knowledge & Linux to join as a senior 2nd Line Engineer. The successful applicant will join a well-established IT team to support with projects and development of the trusts Infrastructure capabilities. As the … Senior 2nd Line Engineer you will be heavily involved in infrastructure projects across the trust, reviewing current infrastructure whilst being able to advise and recommend best ways forward. The Engineer will benefit from a very strong work-life balance that includes flexible, hybrid working and great opportunities more »

to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2nd line Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »

Job Title: 2 nd Line Network Support Engineer Employment Type: Full-time, Permanent Location: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the office Salary: £35,000 - £50,000 (Based … defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2 nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least … years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills. WhiteSpider WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support more »

We are looking to add a new IT Support Technician to join our existing motivated and enthusiastic helpdesk team. We provide exceptional help desk support to our clients in a friendly and professional manner. We pride ourselves on the high level of service we provide to … our clients, and it’s one of the many reasons our clients love working with us. As an IT Support Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC/Laptop setup and installations … and on-site support when required. We also provide a range of cybersecurity products which you will help maintain and support. IT Support Technician role. Providing end-user desktop support via phone and email. Occasionally visit customer sites to fix problems that cannot be more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »

In this role as an IT Engineer, you'll play a pivotal role in ensuring seamless operations. Your responsibilities will extend beyond traditional support tasks to include full end-to-end project involvement and site setup. This will provide you with invaluable hands-on experience alongside seasoned senior … and upskilling. Required Skills: Proficiency in AutoPilot and Endpoint is essential. Familiarity with the Microsoft stack is advantageous but not mandatory. Experience in support roles. While project experience is desirable, it's not a prerequisite, as you'll gain exposure to it on the job. A positive, proactive more »