1 to 25 of 38 Permanent 2nd Line Support Jobs in the South East

2nd Line Support Engineer/Customer Service 2nd Line … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have more »

Role: 2nd Line Support Engineer Skills: - Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange, Networking Protocols £36,000 – 2nd Line Support Engineer – Fully on-site (Dartford) I am working with a client who are a Managed … Service Provider (MSP) undergoing steady growth so are now looking to hire a 2nd Line Support Engineer to join the team. This position does require occasional travel to client sites so you must hold a valid UK driver's license. Our client is offering the … systems • Good knowledge of Microsoft Azure • Experience with configuring and administering MS Office 365 • Active Directory & Exchange • Good knowledge of networking protocols If this 2nd Line Support Engineer position with experience in Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange and more »

Second Line Support Engineer (Tier 2) Salary is dependent on experience (£28,000 - £34,000) Office based work - across 3 site locations (North/East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must … hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this role is for you! What you will be doing You will be joining a UK leading … MSP, looking to add value to their ever growing and fast paced Service Desk team, as a Tier 2 (2nd Line) Support Engineer. This is a progressive opportunity, with plenty on-site and external training, to help you develop through your work and look at more »

Role: Second Line Support Engineer Skills: Windows Servers, Active Directory, Exchange, Office 365, AzureAD, VMWare and Hyper-V I have a client based near Dartford who is looking to hire a 2nd Line Support Engineer who has experience with Windows Servers … Servers Windows operating systems Active Directory and Exchange Office 365 Administration VMware, ESXi and Hyper-V Basic Networking (LAN/WAN) If this Second Line Support Engineer role with experience in Windows Servers, Active Directory, Exchange, Office 365, AzureAD, VMWare and HyperV opportunity is of interest … along with references and salary expectations and I will endeavour to contact within 2 working days to discuss further. Please Note: If this Second Line Support Engineer opportunity is not of interest and you know of anyone whom it may be suitable for then please forward more »

IT Support Technician ( MSP ) Eastbourne £25,000 - £35,000 + Internal Training + Progression + Benefits Are you an IT Support Technician looking to work an exciting up and coming IT and Cloud Solutions company with big expansion plans for the future? Do you want to … as well as SMEs across the country. In the role, the successful IT Support Technician will be working on providing 1st and 2nd line support to the company's broad range of clients. Operating from a service desk, you will be one of … with the business and they continue to build themselves as one of the go-to MSPs in the country. The Role: Providing 1st/2nd IT and Technical Support to clients Operating and managing the IT Service Desk Office based The Person: Background as an IT Support more »

2nd Line Engineer Southampton - hybrid working + customer site visits Up to £35,000 + company car Join a dynamic tech company during a time of transformation! A 2nd line Support Engineer is required to join my client, providing a top tier … service to customers across the UK. The ideal 2nd Line engineer will have broad technical experience across Microsoft and VoIP and network. The role is hybrid working, with visits … to customer sites. Driving license is essential and company car or car allowance will be provided. Your Role: Resolve issues up to a second line level, spanning a wide range of technologies. Deliver onsite and remoe technical support with competence while maintaining clear communication with both more »

2nd Line Engineer Southampton - hybrid working + customer site visits Up to £35,000 + company car Join a dynamic tech company during a time of transformation! A 2nd line support engineer is required to join my client, providing a top tier … service to customers across the UK. The ideal 2nd Line engineer will have broad technical experience across Microsoft and VoIP and network. The role is hybrid working, with visits … to customer sites. Driving license is essential and company car or car allowance will be provided. Your Role: Resolve issues up to a second line level, spanning a wide range of technologies. Deliver onsite and remoe technical support with competence while maintaining clear communication with both more »

2nd line support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … Firewalls – Fortigate • Switches – Cisco Nexus/FortiSwitch • Servers – HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation – VMware, • Storage – Nutanix • Backup – Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »

Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play … a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics … products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and more »

IT Support | Technical Support | 2nd Line | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the … smooth running of the company's business with the minimum of disruption. You will be providing 1st and 2nd line support with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Manage the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support more »

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their … installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st – 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you … line support, support technician, technical support engineer. First line support, second line support. more »

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their … installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st – 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you … line support, support technician, technical support engineer. First line support, second line support. more »

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their … installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st – 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you … line support, support technician, technical support engineer. First line support, second line support. more »

+ Benefits In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and … solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses … and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st/2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of more »

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, Skills and Experience required To … To be proactive and pragmatic and extremely detail orientated. Preferred Skills But Not Essential Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases You Should Apply If: You care deeply about applying technology and processes to deliver smarter solutions. more »

Senior 2nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their … technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with … to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2nd Line Engineer before escalating to the 3rd line team. Diagnose and resolve hardware and software issues, including but not limited more »

2nd Line Support Engineer Rochester Up to £28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required … We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to more »

Overview of the role We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail clients sites. This role will be joining our already established onsite engineering team who provides support for … bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our clients site 5 days a week. Benefits of working for Tailor … business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Site Based 2nd Line IT Engineer: Although you will be on site at one of our clients you will be an important member of the more »

2nd/3rd Line Support Analyst – Milton Keynes - Up to £35,000 + £4,000 Car Allowance + Excellent Benefits Overview: A leading UK MSP, who are also an award-winning Microsoft partner are looking to on board a 2nd/3rd Line Support Analyst to drive one of their key clients to ensure high level of service is consistently delivered. Role & Responsibilities: Understand and provide the definition of project scope, goals, and deliverables. Understand the definition of the required implementation tasks and resource requirements. Understand and assist in … Azure Overview/Benefits: £30,000 - £35,000 Basic Salary £4,000 Car allowance Excellent benefits Hybrid Working: 1 day a week onsite. 2nd/3rd Line Support Analyst – Milton Keynes - Up to £35,000 + £4,000 Car Allowance + Excellent Benefits more »

Techunite Ltd are recruiting for a 2nd line support engineer to join a company based in Egham. Hybrid remote working offered and there will be visits to customer sites. You will need to have an MSP background and any experience with google workspace will be … an advantage. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting … Continuously improve knowledge and understanding of the software and hardware technologies used by clients Maintain a strong customer focus at all times WINDOWS/2ND LINE/SERVER/OFFICE 365/GOOGLE WORKSPACE more »

2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. … Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance more »

Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to … next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new more »

Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their … about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and … and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation more »

Second Line Support Engineer (Tier 2) - Windows Server/Networking/Active Directory/Office 365/DHCP/DNS Salary is dependent on experience (£28,000 - £34,000) Office based work - across 3 site locations (North/East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this role is … be joining a UK leading MSP, looking to add value to their ever growing and fast paced Service Desk team, as a Tier 2 (2nd Line) Support Engineer. This is a progressive opportunity, with plenty on-site and external training, to help you develop through more »

2nd Line Support Engineer – Hybrid – Kent - £36,000 + Excellent benefits + Career progression Overview: An exciting opportunity has arisen with a leading MSP in Kent for a 2nd Line Support Engineer. You will be responsible for ensuring the progression … and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Role & Responsibilities: Handle escalated calls from first line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet … depending on skills and experience. 25 days annual leave + bank holidays. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Contributory pension scheme (after 3 months service and successful completion of probationary period) Working hours on a shift basis as more »