100 Permanent 2nd Line Support Jobs in the UK excluding London

2nd Line Support Engineer Location: Huntingdon, Cambridgeshire UK Clearance: Ability to obtain a high level of security clearance (DV) Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part … of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is … leader working to solve the worlds toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Your Role and Responsibilities; The preferred candidate will demonstrate effective application of IT Support and more »

IT Support Technician ( MSP ) Eastbourne £25,000 - £35,000 + Internal Training + Progression + Benefits Are you an IT Support Technician looking to work an exciting up and coming IT and Cloud Solutions company with big expansion plans for the future? Do you want to … as well as SMEs across the country. In the role, the successful IT Support Technician will be working on providing 1st and 2nd line support to the company's broad range of clients. Operating from a service desk, you will be one of … with the business and they continue to build themselves as one of the go-to MSPs in the country. The Role: Providing 1st/2nd IT and Technical Support to clients Operating and managing the IT Service Desk Office based The Person: Background as an IT Support more »

is office based. Applications are welcome from people who live within South East Staffordshire.** This is a great opportunity for a 2 nd Line IT Support Technician to work in a small, cohesive and well established team of experts. They are an IT support … incident response. A competitive salary and a great working environment is on offer here. What we need from you as a 2 nd Line IT Support Technician: 2yearsexperience as a 2 nd Line IT Support Technician Able to thrive in a fast … Server and Cloud technologies Have excellent analytical skills and a determination to work through problems Responsibilities and duties: Dealing with mainly 2 nd line technical support issues and some 3 rd line support issues raised through the helpdesk Visits as required to more »

Techunite Ltd are recruiting for a 2nd line support engineer to join a company based in Egham. Hybrid remote working offered and there will be visits to customer sites. You will need to have an MSP background and any experience with google workspace will be … an advantage. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting … Continuously improve knowledge and understanding of the software and hardware technologies used by clients Maintain a strong customer focus at all times WINDOWS/2ND LINE/SERVER/OFFICE 365/GOOGLE WORKSPACE more »

Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT … support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer incoming telephone calls, tickets and … contact as well as escalations to all clients when on their sites • Correctly log and update tickets with the required information relating to support requests • Manage ticket priority, category, and client updates for tickets in related work queues • Manage own ticket queue and work schedule in an efficient more »

1st, 2nd Line Support Engineers (Reading based, DO NOT APPLY IF YOU ARE BASED OUSTIDE BRISTOL/UNABLE TO RELOCATE TO BRISTOL) Who are they? A successful Managed Service Provider based in the South-West. Due to numerous clients recently being onboarded onto their services … there has become an increased demand for Support Engineers of all levels. What is the role? They are seeking 2nd Line Engineers (amongst others - if you are 1st, or 3rd - do please apply as there are numerous roles) to assist with the support of their varied and numerous client base. You would spend your time... Support their clients by remediating tickets that appear on their support system. What experience do I need? Service Desk/1st Line experience - ideally in an MSP environment, but all more »

2nd Line IT Support - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion … for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest … all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate more »

2nd line support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … Firewalls – Fortigate • Switches – Cisco Nexus/FortiSwitch • Servers – HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation – VMware, • Storage – Nutanix • Backup – Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »

We are looking for a 2nd Line Service Support Analyst to work on a permanent basis near Ormskirk/Hybrid. The role is working for a global manufacturing company. Salary is c£28-30,000 per annum plus 25 days' holiday and bank holidays, pension … Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills. If the 2nd Line Service Support Analyst could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW more »

2nd Line IT Support Engineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable more »

2nd Line Engineer - Azure, M365, AVD - Hybrid/Bristol - £27,000 - £32,000 My client is a superb solutions and Services provider. They're in fast-growth mode after successful start-up and a massive part of that is their amazing Managed Services team which excel in … Technologies: Microsoft tech Office365/Microsoft365 Azure AVD Responsibilities: Troubleshoot and resolve technical issues. Work across all manner of Microsoft enterprise services providing support (Windows Server, AD, SQL, DNS etc). Work across the full Microsoft 365 stack supporting customers. Collaborate with internal teams to define and implement … Continuously monitor and maintain environments to ensure high availability and optimal performance. Please do reach out to me or email me on (see below) 2nd Line Engineer - Azure, M365, AVD - Hybrid/Bristol more »

1st/2nd Line Application Support Engineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with … all 1st/2nd line Application queries. This role will offer scope to be fully trained in MES (manufacturing execution systems ) and develop your experience and knowledge in thriving company, with an excellent progression structure. You will need to show knowledge and hands on experience of SQL more »

Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »

Opportunity for an experienced 2nd Line Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which can be … worked remotely. Looking at appoint ASAP Providing 2nd line IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and relationship building … skills, with at least 4 years IT Support experience, ideally within an IT MSP setting. You will need demonstrable working experience of supporting and maintaining: Routers, Firewalls, Switches, Servers, Active Directory, Exchange, Migrations, Office 365, Citrix, Veeam back up and VMware Driving Licence required - You will need to more »

2nd Line Service Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK’s leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We are the more »

Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play … a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics … products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and more »

Job Title: 2 nd Line Network Support Engineer Employment Type: Full-time, Permanent Location: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the office Salary: £35,000 - £50,000 (Based … defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2 nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least … years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills. WhiteSpider WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support more »

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2nd Line Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network more »

I'm excited to outline this fantastic opportunity for a 2nd Line Tech Support Engineer. Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance … to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users. - Organise the configuration, delivery, and … and maintain IT stock levels to ensure continuity of service. - Adhere to the client's IT security standards, managing incidents per security practices. - Support the maintenance of the client's IT security perimeter, helping identify and understand new and existing attack vectors. Tech & Tools: - Work with Microsoft Intune more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the … our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To … provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded more »

Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to … next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the more »

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. more »

We are looking for an enthusiastic IT Support Engineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when they encounter … and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »

candidate will ensure the data warehouse is maintained appropriately, scheduled jobs run without error and are delivered within SLA. The role will primarily support the business with SAS, being used as the primary tool for analytics, data mining, data warehousing and production of MI/BI. Previous commercial more »